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Scruffywuffy100
London, United Kingdom

I'd say better than average (good) but not very good ...

3.0 of 5 bubblesReviewed 30 Dec 2017
First off, I'd like to have given this a good review rather than average - as I felt it was good, but not very good. We also stayed when reception was closed but the stand-in receptionist did tell us this was due to the usual receptionist being hospitalised so you do have to cut them some slack.

Check in was fine - it was our first time in Guadeloupe so I was a bit surprised to be shown the bottled water stash in the kitchen, toilet and bathroom just in case the water was shut down - in fact it wasn't during our 7 day stay. I was also a bit surprised that the apartment had metal shutters at the front balcony (we were first floor) that we were told to shut at night and when we went out and also some manual shutters to the back doors.

My fault but when I'd booked, I hadn't realised I hadn't booked the room to be cleaned - so we had to dry towels ourselves on the balcony and ask a cleaner that we bumped into for more toilet roll - I mean surely the apartments could provide more than one roll! There wasn't anyone on reception at all save for the day after we checked in so we couldn't have asked reception to help with any problems. I've also never stayed anywhere that has a note asking you to clean the room before departure or pay for it to be cleaned - I'm not sure if something was lost in translation here and it just meant don't leave dirty dishes in the sink rather than imply they wanted you to do a proper deep clean of the room!

There were no dishcloths, no hairdryer and bizarrely, an iron but no ironing board - plus the shower only had 6 water jets (yes, I counted) working so despite it being hot every night, showering was a bit of a dribble of water!

On the plus sides - the view is amazing, the rooms are comfortable and were clean, tho they do look a little dated now, Wi-Fi was good and fast, the apartments are in a great location - a few minutes to the beach and also to the high street and it does have a lot more of a local feel to it than the resort we stayed in for our second week. The Friday night market is well worth a visit. Plus it is very reasonably priced.

In all, yes we are glad we stayed, we enjoyed our stay but there are a few glitches that could be easily sorted.
Date of stay: December 2017
Trip type: Travelled as a couple
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Reviewed 23 December 2017 via mobile

This is a hotel residence in a convenient location in Le Gosier. Our first two days were uneventful and pleasant. The hotel is located across from the ocean and has a spectacular view. On the third day however we had no water. Little did we know that the water on Guadalupe is shut off based on a schedule every 7 or 8 days for about 18 hours. It would have been nice to know this. Also, when the water was turned back on, our toilet began to leak. In addition, the batteries in our air conditioner remote ceased to work after the first day. Because the staff were on vacation during the week we were there, there was no one to help us. We made the best of the situation, but I would not likely go back to this hotel. We did not realize there would be no towel service or any other supplies such as toilet paper. We utilized the nearby tourism office to find a grocery store. And we only found the tourism office by accident! Richard and Levea of the tourism office were so very helpful.
That said, the room was comfortable, the beds were comfortable, and the kitchen was well equipped. I loved the area and the local people were so friendly. We typically like to use more local accommodations rather than big touristy resorts. When you do, you have to expect some problems.

Date of stay: December 2017
Trip type: Travelled with family
Thank JackieMick55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Primea_Guadeloupe, Responsable commercial at Residence Turquoise Guadeloupe - Vue Mer Et Lagon, responded to this reviewResponded 24 December 2017

Thank you for your comment on our residence, and thank you for saying that the sea view was spectacular, and that our apartments were comfortable.

I still specify that the person responsible for the residence was not on vacation, but she was sick and hospitalized, that is why you had the closed reception on your arrival and during your stay.

We are a small residence of 7 apartments with one person on site. We did our best to organize very quickly in her absence, so that the reception opens as soon as possible.

If the reception had been open during your stay, we would have solved the same day your problem of A/C and toilet paper.

The reception is working normally since Sunday, December 16, 2017, which was the day before your departure, and we were able to discuss together that day of your stay (and we have of course replaced your remote control A/C!), and difficulties in Guadeloupe because of the public distribution of water.

We are sorry that the residence did not bring you any satisfaction but it was an exceptional situation of closing the reception, this problem is now solved.

We are delighted that the island of Guadeloupe has pleased you, and you send us our sunny greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

First of all I would like to thank Beatrice, who is the host of the residence. She is so helpful and really do her best ! Secondly - the view from room no 8 - is beautiful for the small island and turquoise see. We have very good time here and feel so good here. Nice apartment. Ania and the family

Date of stay: August 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Anna L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2017 via mobile

The balcony view was perfect. Took photos every day. Actually had to will myself away from the view, it was so beautiful. The room had a kitchen with stove, fridge, microwave and dishwasher. In addition, plates, silverware, pans, etc. The kitchen space came in handy as restaurants closed early and I wanted to eat on my balcony. Beatrice was kind and helpful. No elevator, and Guadeloupe requires a lot of walking-- very hilly walk to beach, so prepare to get a workout.

Date of stay: March 2017
Trip type: Travelled solo
2  Thank MoonBeams11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Primea_Guadeloupe, Directeur général at Residence Turquoise Guadeloupe - Vue Mer Et Lagon, responded to this reviewResponded 28 March 2017

Hi MoonBeams11, Thanks for your review on Résidence Turquoise (Guadeloupe, Grande-Terre, Le Gosier). Beatrice will be delighted to know that she "was kind and helpful"!
The fantastic view on the lagoon and Ilet du Gosier (Gosier Island) is definitely a must.
Thanks again, MoonBeams11, for your very positive review and kind regards on Beatrix behalf.

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Reviewed 14 March 2017

Due to a medical emergency, we contacted Residence Turquoise to cancel our reservation. We did this 48 hours in advance of our three-night reservation.We received a rude and almost instantaneous reply, "No!" Beware: their policy is seven days' advance deadline to cancel, unlike most hotels.

We also had to cancel our last night's stay at Majesty Palm in St. Francois. When we explained the situation to the owner, she reimbursed us for the last night reservation.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank Deborah K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Primea_Guadeloupe, Directeur général at Residence Turquoise Guadeloupe - Vue Mer Et Lagon, responded to this reviewResponded 20 March 2017

Hi, Thanks for your review. Our reply was note rude, we just applied the policy that you accepted when you did your booking. How could we check that you had a medical emergency? In the mean time, when you cancel a reservation, as we have only 7 apartments, we loose 15% of our revenue. Do you think it is acceptable to loose 15% of our revenue during the high season. Usually, when you need an insurance or cancellation, ou accept to pay a higher price. Our policy is seven days' advance deadline to cancel, like most hotels in Guadeloupe, and in France. Kind regards.

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Reviewed 18 February 2017

We didn't rent a car. We lived as if we were retired in Guadeloupe. The room was clean and we had a beautiful view from our balcony-we ate most of our meals there. The Wifi was excellent. Beatrice, the building manager, got us a cab from and to the airport. The grocery store was within walking distance. The local grocers sold liquor and beer also. It's a short walk to the best beach I've ever walked and there is a very nice public park and pier the other side of the beach. There's lots of restaurants to choose from in t he immediate area. The bathroom could use a reno, but quite functional, nonetheless. We'd go back.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Rhoda B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Primea_Guadeloupe, Directeur général at Residence Turquoise Guadeloupe - Vue Mer Et Lagon, responded to this reviewResponded 20 March 2017
Google Translation

Hello Rhoda, "A great time in Guadeloupe »: it is a pleasure for us to help visitors to have the greatest time in Guadeloupe. So I thank you hundred times for your review of Résidence Turquoise Guadeloupe, and so do Beatrice who is always helpful and smiling. Yes, our bathrooms are functional, but small and they could be more elegant. What makes the renovation complicated is that it would be necessary to close the entire residence to do the work, and it is not easy to find a reliable company In Guadeloupe to do the work quickly and on time. But this is a project we have in the boxes and we will make a timely communication when we make that decision. Thanks again for your stay at Résidence Turquoise Guadeloupe. Welcome back Rhoda, if you hope so, and kind regards, Yves Brossard

Bonjour Rhoda, "Un bon moment en Guadeloupe" : c'est un plaisir pour nous d'aider les visiteurs à apprécier leur séjour en Guadeloupe. Je vous remercie donc cent fois pour votre avis très positif sur la Résidence Turquoise Guadeloupe, et sur votre témoignage sur Béatrice, toujours souriante et prête à aider efficacement nos visiteurs. Oui, nos salles de bains sont fonctionnelles, mais petites, et elles pourraient être plus élégantes. Ce qui rend la rénovation compliquée, c'est qu'il faudrait fermer toute la résidence pour faire le travail, et il n'est pas facile de trouver une entreprise fiable en Guadeloupe pour faire le travail rapidement et en respectant les délais de travaux convenus. Mais c'est un projet que nous avons dans les cartons et nous ferons une communication en temps utile lorsque nous prendrons cette décision. Merci encore d'avoir séjourné à la Résidence Turquoise Guadeloupe, et nous vous accueillerons avec plaisir à votre prochain séjour en Guadeloupe. Bien cordialement, Yves Brossard

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