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beccarobo
Belfast, United Kingdom

Room for Improvement

3.0 of 5 bubblesReviewed 19 May 2019
We stayed at the hotel for the first part of our 'island hopping' honeymoon. Upon arrival we were extremely disappointed with our room which was very dated! The beds were uncomfortable and the bathroom wasn't great, our toilet also broke during our stay. The saving grace of this hotel was it's location beside the sea with it's own private beach. We spent most days there - it was beautiful, relaxing and well kept. There was a good variety of food for breakfast at the hotel and it tasted good. The hotel is in a good location near a number of restaurants which was handy. All in all we had an OK experience here (because the beach was very nice), but I don't think we would return.
Date of stay: March 2019
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Equipe_KBH, Responsable relations clients at Zenitude Hôtel-Résidences Le Salako, responded to this review
Responded 24 May 2019
Dear guest,

We thank you for your comment about your stay in our hotel.

We are very disappointed to know that your stay did not meet your expectation.
We take note of your encountered inconveniences, but regret that we have not been informed about, during your stay; we could have found a solution to this situation.

We are very delighted to know that you enjoyed our restaurant, and the offered breakfast.

Hoping you will not stay on this negative impression; we will be pleased to welcome you back in our hotel.

KARIBEA BEACH HOTEL Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (826)
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19 - 24 of 826 reviews
Reviewed 25 April 2019

Fantastic beach with lots of shade and sun loungers.
Good breakfast although two coffee machines were not enough. Long queues for coffee, but good coffee.
Nice alfresco dining.
Bus to airport and Gosier stops just outside hotel.
Very friendly reception staff.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank katiegoes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 April 2019 via mobile

Needs Renovation for sure. Breakfast was not well staffed and the buffet was empty in the key areas. Long lines for self serve coffee. Asked for an extra towel and flat out told no you can’t have it. Pool towels are at the far end of the beach area 100+ yards from the pool. Restaurants don’t open till 7:30. Staff doesn’t speak much English and that could be part of the problem but still many fundamental problem so I would not return

Date of stay: April 2019
Trip type: Travelled as a couple
2  Thank JSMinMN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2019

This hotel is in a great location and has a nice beach and pool. Close to restaurants, a few shops and the casino. We stayed in the Clipper and paid for a sea view room - beautiful view with a balcony. The breakfast buffet was good, but it was essentially the same everyday. The rooms are bare bones and definitely need a cosmetic upgrade. The tile, paint, and bedspread was very tired. The majority of the staff, were not friendly or helpful. We rejected a glass of wine after drinking out of the glass and the bartender re-served the glass to a customer. We do not speak French and they made it clear they did not want to help us out. There were 2 or 3 Very Friendly staff though. We would not stay here again, mostly due the unprofessional staff.

Room tip: The clipper had a great balcony - stay on the 5th floor
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank NYGirl83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2019 via mobile

Hotel was a disapointment. We paid extra to get best rooms and best view. Found ants in two rooms and cockroaches in one. We were told hotel was fully booked and alternate rooms not available. Towels were removed at a.m. cleaning but not replaced until late afternoon, and seldom a full set delivered (one or more towels short). What to use when using bathroom in the meantime.
At brekafast every morning, found birds sitting and picking in breadbasket, no protection/net to keep birds and their remains away.
If its logistic or management its hard to tell but hotel have better potential.
At the hotel we met some people from a travel agency scouting for new hotels, we shared opinions and had about the same thoughts and experiences with Karibea.
Staff at reception was very helpful and servceminded.
Arrived on a sunday and went straight to hotel beach, we’re out of beachtowels!
Got new ones tuesday morning, in the meantime got bad or false excuses from beach staff. Arrived at hotelbeach one afternoon, no free sunbeds. Asked crew for two beds.
”I will not take out two more beds” he said (beds in shed 2m away)
No surpice, we spent our time and money on other beaches.
A hotel better for conference than vacation.
We also stayed at another 3-star hotel next door and it was easy to compare.
And yes, weather was fine

Date of stay: February 2019
Trip type: Travelled with friends
3  Thank Excursion40198067413
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Community Manager Junior at Zenitude Hotel-Residences Le Salako, responded to this reviewResponded 27 February 2019

Dear client,
Thank you for taking your time to give us a feedback. Your opinion is very important to us.
We however deeply regret that your stay did not meet your expectations. Your comments will be forwarded to our staff expeditiously.
We advise you to contact us through the following email address : satisfaction@karibeahotel.com
Hygiene is also a key point to our hotel establishment. Please know that hospitality is crucial to us in order to ensure the quality of customers’ stay.
Looking forward to seeing you again for a better experience.
The Karibea team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2019

The property was clean and well landscaped. The beach area is a bit small, but there are options for relaxing on the beach, swimming, taking out a jet ski, etc. Our room was spacious enough, though much of interior and furnishings were dated. Our room included a balcony overlooking the grounds with cheap, but functional furniture. There’s a nice bar area in the lobby, and another bar close to the beach and pool. A pricey waterfront restaurant is onsite, but there are several good meal options within walking distance. There is also a mini-market adjacent to the property with many of the basics, including wine, beer, munchies, etc.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ed V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Community Manager Junior at Zenitude Hotel-Residences Le Salako, responded to this reviewResponded 19 February 2019

Dear client,
Thank you for taking your time to give us a feedback. Your opinion is very important to us.
We work hard to make our guests happy and appreciate your feedback!
See you soon.
The Karibea Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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