Considering we are tourists, and expect even a basic level of service, clean towels when the maid takes the dirty ones(didn't happen) we returned to our room in the late afternoon(after 3pm) after being out most of the day to no towels...they had remove the dirty ones and left us with nothing, had to wait until they decided to bring them to us to clean up. Booked this for 7 days over Christmas, booked directly on their website, and paid one nights upfront. However when we arrived they wanted to charge us for the full week, including the one night i prepaid, took about 20 minutes to figure this out. Asked for a late check out, no problem, asked OK, do you need our room keys to pre-program them, were told NO. Sure enough, the keys didn't work after 11am, we were lucky to have a maintenance guy on our floor, who let us in our rooms. Also, mentioned it was my birthday on the 25th. NOTHING, never been away for an anniversary, birthday or other occasion and not received a small token from the hotel. Just to mention, in case you think it maybe language related, i am bilingual English-French
For a vacation too many hassles. Go next door to La Creole,beautiful hotel.

Close to the airport, situated on a private beach with swimming pool. We upgraded to a sea view room and weren't disappointed. The room was spacious, clean and modern with a small private balcony, fridge, T.V., iron and board, safe. toiletries and tea and coffee provided but in our room not regularly replenished. Room maided every day but towels not always replaced. Breakfast was included in our package and was very good buffet service very good quality and choice of food both hot and cold. Staff were friendly and attentive. We ate an evening meal in the restaurant on our first night which was a reasonably priced buffet with a good selection of starters, mains and deserts. There are a selection of restaurants just outside the hotel gates all serving a variety of food at reasonable prices. The beach was as you would hope for clean, wide with enough sunbeams but not feeling crowded. Beach towels were available with a deposit but we had our own so can't comment on this service. A range of water sports were available with a small bar selling drinks and ice cream. Very close to the hotel were also car hire, an ATM, and two small mini markets. The only downside was a very strong and unpleasant smell in the corridor outside our room although this didn't bother us once inside we might have just been unlucky with this ,our daughters had a room on another floor which didn't smell. As this wasn't directly impact on our stay we didn't feel the need to complain so can't comment on any potential response, We also had 3 fire alarms during a 6 night stay one at 7 am and another at 1.30 am. If you are looking for a relaxing, beach holiday you can't go wrong.

for the money the room had partial pool view and ocean view. also included a balcony with table and two chairs.appreciated the small refrigerator. the staff was pleasant and helpful when necessary. the only negative was after checking in carrying luggage up to our room, they could use use improvement in this area. elevators are small and with the luggage it made the movement difficult. for an inclusive breakfast the food was good and the location near the casino and other shops was within walking distance.