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smg1958
Croydon, United Kingdom

Ideal for a beach holiday

4.0 of 5 bubblesReviewed 8 Jan 2019
Close to the airport, situated on a private beach with swimming pool. We upgraded to a sea view room and weren't disappointed. The room was spacious, clean and modern with a small private balcony, fridge, T.V., iron and board, safe. toiletries and tea and coffee provided but in our room not regularly replenished. Room maided every day but towels not always replaced. Breakfast was included in our package and was very good buffet service very good quality and choice of food both hot and cold. Staff were friendly and attentive. We ate an evening meal in the restaurant on our first night which was a reasonably priced buffet with a good selection of starters, mains and deserts. There are a selection of restaurants just outside the hotel gates all serving a variety of food at reasonable prices. The beach was as you would hope for clean, wide with enough sunbeams but not feeling crowded. Beach towels were available with a deposit but we had our own so can't comment on this service. A range of water sports were available with a small bar selling drinks and ice cream. Very close to the hotel were also car hire, an ATM, and two small mini markets. The only downside was a very strong and unpleasant smell in the corridor outside our room although this didn't bother us once inside we might have just been unlucky with this ,our daughters had a room on another floor which didn't smell. As this wasn't directly impact on our stay we didn't feel the need to complain so can't comment on any potential response, We also had 3 fire alarms during a 6 night stay one at 7 am and another at 1.30 am. If you are looking for a relaxing, beach holiday you can't go wrong.
Date of stay: December 2018
Room Tip: upgrade to sea view
Trip type: Travelled with family
4.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Community Manager Junior at Zenitude Hôtel-Résidences Le Salako, responded to this review
Responded 10 Jan 2019
Dear client,

Thank you for taking your time to give us a feedback. Your opinion is very important to us.
First and foremost, we are pleased you enjoyed our hotel's sea view.
Your comments will be forwarded to our staff expeditiously.
Hygiene is also a key point to our hotel establishment. Please know that hospitality is crucial to us in order to ensure the quality of customers’ stay.
We work hard to make our guests happy and appreciate your feedback!
See you soon.
The Karibea Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (834)
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All reviews three buildings fine breakfast coconut trees priced buffet lounge chairs clean rooms pleasant hotel close to the airport ocean view small beach casino plage accommodations
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30 - 35 of 834 reviews
Reviewed 4 January 2019

for the money the room had partial pool view and ocean view. also included a balcony with table and two chairs.appreciated the small refrigerator. the staff was pleasant and helpful when necessary. the only negative was after checking in carrying luggage up to our room, they could use use improvement in this area. elevators are small and with the luggage it made the movement difficult. for an inclusive breakfast the food was good and the location near the casino and other shops was within walking distance.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TISHIE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Community Manager Junior at Zenitude Hotel-Residences Le Salako, responded to this reviewResponded 10 January 2019

Dear client,

Thank you for taking your time to give us a feedback. Your opinion is very important to us.
First and foremost, we are pleased you enjoyed our hotel's sea view.
Your comments will be forwarded to our staff expeditiously.
Please know that hospitality is crucial to us in order to ensure the quality of customers’ stay.
Looking forward to seeing you again for a better experience.
The Karibea team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2018

If you're looking to spend your time in Guadalupe at the beach this is a resort for you. The bed seemed a bit low to the ground. The nightly entertainment was a nice surprise. The location is walking distance to great local restaurants and shops. Convenient to airport.

Date of stay: December 2018
1  Thank WorldExplorersUSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Community Manager Junior at Zenitude Hotel-Residences Le Salako, responded to this reviewResponded 3 January 2019

Dear client,
Thanks for staying with us.
We work hard to make our guests happy and appreciate your feedback!
See you soon.
The Karibea Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2018

Good hotel in a very nice location. Small private beach, clean rooms and good restaurants around to have a night out. Great choice for breakfast and Mahi Mahi for lunch is a must. Go for the Salako rooms if you have an option as the bathrooms and renovated and nice. Would come back when in Gwada :)

Date of stay: December 2018
Thank Asia O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Community Manager Junior at Zenitude Hotel-Residences Le Salako, responded to this reviewResponded 27 December 2018

Dear client,
Thanks for staying with us.
We work hard to make our guests happy and appreciate your feedback!
See you soon.
The Karibea Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018 via mobile

Our room was very comfortable. The lightening was a bit poor and only one bedside table. The breakfasts were excellent with lots of choice. The beach area was lovely too. The WiFi was terrible. Would have been to charge a small fee and have a reliable connection.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Adrienne W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Responsable relations clients at Zenitude Hotel-Residences Le Salako, responded to this reviewResponded 26 October 2018

Dear customer,

Many thanks for your feedback following your stay in our hotel.

We are happy to see that you globaly enjoyed your stay with us. Regarding to the Wifi connection, we apologize for this disagreement and we inform you that we are currently working on it.

We hope to see you again in one of Karibea's hotels.

Kind regards,

L'équipe KARIBEA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

View from room was nice, on beach you can choose different sport activities (jet ski, kayak e.c.t). Staff was OK, some of them didn't know EnglishCheck in was late for 30 minutes, we arrived hungry and tired 14:58, check in is from 15, the reception guy said, that we are too early... I thought he is joking, but no, our room was not ready. We had prepaid our stay 3 months ago, but I had to change my card, so before we check in, I had to prove, that I make prepayment... maybe it is ok, but in other hotels I did not have this problem. Room was very simple, we had superior. Furniture was outdated and there was bad smell. At last day before check out we had no water....because of strike, so we couldn't even take a shower after beach before 15h flight home.

Date of stay: March 2018
1  Thank Inga E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Karibea, Responsable relations clients at Zenitude Hotel-Residences Le Salako, responded to this reviewResponded 10 August 2018

Dear customer,

Many thanks for your feedback.

We are happy that you enjoyed the view from your room and the activities available in the beach of the hotel, where you can also enjoyed sunbeds available for our clients.

We are taking note about your complaint relatives to your check-in, we are going to make a point with our team to improve it and make your check-in faster. About your issue relatives to the water, it was effectively a strike in the island, we apologize for the inconvenience.

We hope to see you again in our Hotel.

Best regards,

L'équipe Karibea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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