Dear Guest,

Thank you for taking the time to share your impressions following your stay at our establishment. We are delighted to hear that you appreciated our prime location and the friendliness of our staff. Your satisfaction is our priority, and your compliments are a true source of motivation for our entire team.

We are, however, sorry to learn that certain aspects of your experience did not meet your expectations. Your comments regarding the security of the parking area and the beach, as well as the beach cleaning, are taken very seriously. We sincerely regret the inconveniences you encountered, particularly concerning the parking and the presence of outsiders on the beach. The safety and comfort of our guests are paramount, and although we actively try to prevent illegal parking in our lot, some individuals unfortunately take advantage of the gate being open to access the beach. We are considering additional measures to better control access to the parking lot and to enhance the surveillance of the property, including the installation of security cameras.

As for beach cleaning, please be assured that our staff strives to maintain regular upkeep, especially after unfavorable weather conditions. It is possible that at the time you noticed the presence of seaweed on the beach, the cleaning had not yet been completed. We apologize for this inconvenience.

We sincerely hope that you will give us the opportunity to welcome you again, so we can provide you with an experience that fully meets your expectations. Please feel free to contact us directly during your next visit so that we can ensure your stay is as pleasant and comfortable as possible.

Sincerely,

Sylvie M.
Sales Manager

Dear guest,

Thank you for sharing your experience at our hotel. We apologize for the aspects of your stay that did not meet your expectations.

We are delighted to hear that you appreciated the quality of the reception you received upon arrival.
However, we take note of your comments regarding the "dated and dull reception area," which has recently been renovated. We are constantly working to improve our infrastructure and create a more welcoming atmosphere, but it's important to note that standards may differ between the American and Guadeloupean contexts.

We also apologize for the presence of a cockroach in your room. We take all necessary measures to address this issue, including regular pest control throughout the hotel. However, being in the Caribbean, occasional encounters with insects are not uncommon.

On a positive note, we are glad that you enjoyed the pleasant shower and good water pressure. We acknowledge that the bathroom itself may have been "outdated" according to your expectations, and we will take this into consideration for future renovations.

We have taken note of your feedback regarding the pillows, bed linens, and air conditioning. Your comfort is important to us, and we will ensure that the necessary steps are taken to improve these aspects.

We apologize for the closure of the restaurant during your one-night stay, which did not meet your expectations.
Please note that the restaurant is not open seven days a week, during low season.

Regarding the hotel's location, we understand that the surrounding area may be dark and lack well-lit sidewalks.
We will consider your feedback to improve the safety and accessibility of our surroundings, although this falls under the responsibility of the Gosier region.

Lastly, we understand your disappointment regarding the value for money of your stay.
We appreciate your comments and will strive to improve our offering to better meet your expectations.

Thank you once again for sharing your experience with us.
Your feedback is valuable in helping us improve our service and facilities.


Best regards,
The hotel team.

Dear customer,

We are sorry to hear that your experience at Canella Beach Hotel was not satisfactory. We have taken note of your disappointment regarding the condition of the rooms, which you described as "vétuste" (run-down), the cleanliness of the air conditioning unit, and the quality of the food, which you found "insatisfaisantes" (unsatisfactory). We understand that everyone has different expectations, and we strive to meet them, but the standards in Guadeloupe may differ from those in the United States.

We are aware that the beauty of the location is not enough to compensate for the other negative aspects you mentioned. Your recommendation to stay elsewhere is taken into account, and we regret that we were not able to meet your expectations.

Your comments are important to us, and we will pass them on to our management team so that they can take the appropriate measures to improve the quality of our establishment.

We sincerely thank you for taking the time to share your impressions, and we hope that you will find more satisfactory accommodation during your future travels.

Best regards,
The hotel team