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Reviewed 27 February 2012

I read reviews before our stay and believe that the improvements to this historic hotel continue. It was an excellent value for the one-night stay that we needed. Very convenient to restaurants, stores, and historic sites. Our room (210) had a working tv with cable and a few English speaking channels. The remote is given with the room key. Our room was internal and quiet. The man at the desk was efficient and friendly. We asked for ice for drinks and, at first, he said they didn't have ice. But then stopped and asked us to stop when we returned from a short walk. He obviously emptied an ice-cube tray from his apartment into an ice bucket with tongs. I saw him give another guest several plastic spoons when they asked for them. Cleaning could be more thorough -- dust on tops of furniture and under the beds, but linens and bathroom were very clean. Water for showers was hot.
There is no elevator and some rooms on a third floor. No restaurant or bar operating. Parking is available about a block away and has limited hours -- it is necessary to have the desk clerk go with you to unlock the car park on Sunday, for example.

Room Tip: Internal rooms tend to be more quiet; some rooms smell of smoke
  • Stayed: February 2012, travelled with family
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6  Thank MNfemrail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

Very affordable hotel in central Toluca for the traveller that wants a classical colonial style hotel. The hotel is relatively well kept and shows its great past. Unfortunately this type of hotels are not so popular with travelers anymore.
It is clean and the room we had was large. There are few amenities but that is compensated for by the architecture.
The hotel has its own private parking if you arrive by car. The Zocalo is within 5 minutes walking distance.

Room Tip: The rooms towards the mainstrieet can be noisy. There is a bar across the street which has music until late night.
  • Stayed: January 2012, travelled with family
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5  Thank Gunnar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

It's a pity the hotel is not well kept because the building in itself is exceptional. The staff is very friendly, but no one offered to help us get our luggage upstairs. For our money, from Acapulco to Mexico City, we found so much better. The restaurant and bar are closed, forever it seems. In our room, there were only double beds, the rooms that overlook the street are very noisy (there's a karaoke bar just across the street), the TV didn't work, we tried to recharge our camera's battery during the night but when the lights are off, all power outlets shut down as well. There was no Internet, not even at the front desk. Unfortunately, I would not recommend this place to anyone. For about the same price, you can afford one of the hotel chains and get a much better value for your money.

  • Stayed: June 2011, travelled as a couple
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4  Thank mbelle777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2011

Hotel Colonial is a pensioner's hotel in a great location. It's not very clean, and the place smells like cigarettes and sewage. The lobby closes early and you have to wake up the night watchman to get in.

There's no elevator, and nobody to help move your bags. The beds are not very comfortable. At night, cold air comes into the room from the windows, and the windows and blinds don't close easily. The doors just have a simple latch rather than a lock. The hotel used to have a bar and restaurant, but both are now closed for good and empty.

Our toilet was flushing the entire time we were there, which was quite noisy. The bathroom itself smelled bad and was in poor shape, the tiles were coming apart and there was no door on the shower.

The "safe box" was just a paper envelope in a cabinet. Nothing safe about it. Unlike many (all?) of the other hotels in Toluca, this hotel has no internet. That's right -- it's 2011 and there's no internet!!

The entire time we were there we only saw two other rooms that were used. The sad thing is, the building itself is actually quite beautiful and the location is right in the middle of downtown Toluca. With some renovations and TLC this place could be perfect. The people at the front desk were actually nice to us, but that doesn't make up for the quality of the rooms. Too bad the place is falling apart.

  • Stayed: February 2011, travelled as a couple
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7  Thank MrEricSir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2016 via mobile
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Stayed: September 2015, travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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