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All reviews knock airport knock shrine lovely hotel family gathering last weekend stayed for one night room was spacious staff were so friendly second to none fantastic stay bar restaurant would highly recommend this hotel claire mayo ireland west mary
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24 - 29 of 433 reviews
Reviewed 31 July 2022

was booked in for a 2 night stay nice hotel bad location very warm no air con room ok very warn to bathroom very dirty we went home would not book again had to drive all thre way back to dublin its the last timr i will go to mayo

Date of stay: July 2022
2  Thank Alan o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
claire Brogan, General Manager at Park Hotel Kiltimagh, responded to this reviewResponded 28 September 2022

Dear Alan

I am extremely disappointing to receive what I feel a very unfair review. We have a extremely good reputation especially for the cleanliness of the hotel. Our hotel has never been called dirty before. We have to agree to disagree on this occasion. Our housekeeping team work extremely hard on a daily basis to ensure our standards are kept very high.

Our location is 10 minutes from the N17 and N5 which are the 2 main roads for all of Mayo. We are 10Km from Knock Shrine and Knock Airport. We are located in a small charming town in the middle of Mayo somewhere that you can relax and recharge after a long day

I feel that stating that you will never return to Mayo is a slight over reaction and probably in keeping with the rest of your review. Mayo is a fantastic County with so much to see and do. I really feel that you would missing out by not returning to see this beautiful Counties wonderful blue flag beaches, breathtaking scenery and charming town and villages

Kind Regards

Claire Brogan

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Reviewed 29 July 2022 via mobile

My family and myself have stayed at this hotel & dined at the restaurant many many times and always found the food, the staff and the service excellent. However on this occasion on the evening of July 21st 2022 we were very disappointed. The customer service from the restaurant duty manager was shocking he was arguing with my elderly dad over extra chips in lieu of bacon that was not wanted on the meal. Also one of the female servers was extremely rude and unfriendly and had no manners or customer service skills whatsoever. She never said thank you or greeted us once even when we settled the bill. Also we were not offered any standard complimentary water which was offered to every other guest in the restaurant. After many years of visiting this establishment this has put us all off for life. I do hope the management of this hotel can read this and do something about some of their staff.

Date of stay: July 2022
Trip type: Travelled with family
Thank Davehirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
claire Brogan, General Manager at Park Hotel Kiltimagh, responded to this reviewResponded 28 September 2022

Dear Haugheyuk

I am disappointed to read that you have stayed & dined with us on many occasions and based on this one bad experience that you decided to leave your 1st review of our hotel.

I am so sorry that you felt a member of our team insulted you or your family in anyway. As you are aware from your previous experiences over the years this would not have been their intention. The excellent comments we receive on a daily basis about our team is a testament to their hard work

I really do hope that you return to the hotel on another occasion considering that all other experiences here were excellent. I am very thankfully for your kind words regarding our team on other occasions. I do take all comments received very seriously and I have spoken to our team about your feedback.

If you would like to contact me directly to discuss this matter further please email me on claire@parkhotelmayo.com

Kind Regards

Claire Brogan

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Reviewed 29 July 2022 via mobile

Stayed two nights, touring the area, in particular visiting the Céide Fields archaeological site. Great stay, excellent room with very helpful staff. Food in particular was excellent, we had dinner in the hotel both evenings and we were very happy with the quality of both the food and the service, which exceeded our expectations. Would return for sure

Date of stay: July 2022
Trip type: Travelled as a couple
Thank 365gerrytravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
claire Brogan, General Manager at Park Hotel Kiltimagh, responded to this reviewResponded 28 September 2022

Dear Gerry

Thanks for taking the time to review our hotel. We were delighted to have you stay with us on your travels for a couple of nights. I am so delighted that you enjoyed our offering and we look forward to welcoming you back to the hotel again soon

Kind Regards

Claire Brogan

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Reviewed 25 July 2022

This is a very customer friendly Hotel. Staff very pleasant from front of house all the way through. Very clean. Room very spacious & airy. Food excellant. Breakfast cooked to order. We will return. A must stay if you are visiting the area.

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank thomas p o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
claire Brogan, General Manager at Park Hotel Kiltimagh, responded to this reviewResponded 28 September 2022

Dear Thomas

Thank you so much for your lovely review. I am so delighted that you enjoyed your stay with us here in the hotel. We are so thankful to have such a wonderful team. Thank you for your wonderful comments on the cleanliness of the hotel and our food offering .

We cant wait to welcoming you back to our hotel again and thank you for your recommendation

Kind Regards

Claire Brogan

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Reviewed 22 July 2022

Our stay at the Park Hotel, Kiltimagh was fantastic. The hotel is clean and well maintained with lovely grounds. The choice of meals were great and they were all tasty. Individual food requests were catered for.
It was the amazing staff however that really made our stay special. From the initial email, through check-in, to our departure every member of staff we dealt with was professional, friendly, caring and extremely supportive.
We were travelling with a family member who has mobility issues and the care and provision given was exemplary. Nothing was too much bother.
I can highly recommend a quiet and relaxing stay at this 'home from home' hotel.
Congratulations to a wonderful team ~ keep up the amazing work!

Date of stay: July 2022
Trip type: Travelled with family
Thank derac2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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