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12 - 17 of 715 reviews
Reviewed 10 October 2017 via mobile

This is the 2nd time we've come to Aktia, and again it was a great pleasure!
It is located in a good and very quiet place, next to a lot of good restaurants, bars and shops.
The staff is very kind and helpful, the hotel ambience is very relaxing and the food is very good!
We enjoyed every single moment of our vacation.
Thank you very much Aktia, hope to see you again!

Stayed: October 2017, travelled with friends
1  Thank DanKehrmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina K, Front Office Manager at Aktia Lounge Hotel & Spa, responded to this reviewResponded 2 January 2018

Dear DanKehrmann,

We would like to thank you for taking the time to share your valuable feedback and positive comments with us!

We are only happy to read that for the second time, we managed to meet your expectations and are proud of our team who earned your kind words.

At last, we can't wait to have a chance again to prepare the other relaxing stay for you!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

My wife and I are Australian. My wife is originally Czech but has lived in Australia for 25 years. She visits CZ twice a year. This trip was for both of us as we wished to visit a Greek island. We booked and paid for an 11 day holiday to this hotel via the Cedok website in CZ. The description was a "recently renovation luxurious resort" photos showed manicured lawns and rooms with balconies etc. This was far from the truth. The room we were given had been previously flooded and never repaired. Skirting boards are falling off the walls and are full of mould. The bathroom is no better than from a Caravan Park, the shower cannot be used. The vanity basin is damaged beyond repair and may fall off the wall. The room does not have a balcony and is nothing more than a "box".
Complained to the travel agent Cedok who referred it to there own agent in Crete. He offered to move us to another room in the same area .Unsatisfactory. Requested they make arrangements for us to return to Prague early but refused. We had to sit it out.
This package was falsely advertised.

Room Tip: Do not stay in the hotel villas
  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank teasdale807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina K, Front Office Manager at Aktia Lounge Hotel & Spa, responded to this reviewResponded 5 January 2018

Dear teasdale807,

Thank you for sharing your experience with the Tripadvisor community, which we are truly sorry to read.

Unfortunately, as you have mentioned on your own, misleading information about your reservation and falsely advertised package were the starting points of your disappointment and neither consequently offered room change has been accepted as a satisfactory solution by you. (We wish to clarify to Tripadvisor co-travellers, that the hotel complex consists of a 5-star Aktia Lounge Hotel & Spa and a 4-star Aktia Villas, what is often wrongly interpreted.)

Nevertheless, we would like to sincerely thank you for your constructive feedback, which always helps us to continuously improve our services.

Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

We stayed at Aktia for 5 mid week days in an all-inclusive deal.
The hotel looks very nice, clean and organized, three pools (didn`t use the indoor pool) - a "quite" one with a perfect sea view and an "action pool" for music and games.
The food was great and the dining room as well - very pleasant, and with both indoor and outdoor sea view tables.
The hotel`s staff were nice, kind and welcoming and did all they can to answer our questions and requests.
The room was clean and nice, but was too small and had 2 single beds coupled to one instead of a double bed that I would expect in an "only adults lounge hotel".
Other than the room size and bed - a very pleasant stay for a fair price.

Stayed: September 2017
Thank Ofir P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina K, Front Office Manager at Aktia Lounge Hotel & Spa, responded to this reviewResponded 2 January 2018

Dear Ofir P,

Thank you for your detailed presentation of your experience in our hotel and for sharing it with the Tripadvisor community.

We believe all the points made are very informative for other guests and we thank you for this! We would be delighted to welcome you again in our hotel, should you visit Crete again soon.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

The Rooms was nice the problem was with the tub that is very high and slipery.
The pools and the jaccuzi were clean and good.
The stuff in the dinning Room were rood and Not so nice to some of the pepole,but the food was good and There was very veriaty.

Stayed: September 2017, travelled with family
1  Thank NorthStar702429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina K, Front Office Manager at Aktia Lounge Hotel & Spa, responded to this reviewResponded 4 January 2018

Dear דניאל ק,

We would like to thank you for your review. It is always a pleasure to receive constructive feedback, which we may utilize in an effort for further development of our hotel.

Your comment has had a few very good points, for what we are very thankful. Nevertheless, it goes without saying that we are sorry to read that the experience of service in our dinning room did not meet your expectations.

Thank you for choosing our hotel and hope we will have a chance to welcome you soon, again, at Crete.

Best regards,

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Reviewed 15 September 2017 via mobile

The hotel was fine we came with a group of friendes, the reception are angree and not helpful, the staff was Aggressive and looking to wake up the guests for every step you make inflexible There is a low-level guy in the pool does not stop harassing and does not give you a quiet vacation There are not enough chairs in the pool and he did not allow to take from the second pool just because he wanted. The food is nice Overall the staff of the hotel are just horrible in its behavior and I do not recommend coming to the hotel

Stayed: September 2017, travelled with friends
1  Thank asi777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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