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“Ship sunk for a ha'porth of tar”

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Premiere Classe Chateauroux - Saint Maur
Ranked #1 of 3 Hotels in Saint-Maur
Reviewed 14 August 2017

Premiere Classes is brilliantly located about half way between Calais and the Spanish border. It is cheap as chips, with a choice of good food outlets within walking distance and even a hypermarket, petrol station and flunch restuarant just a couple of minutes drive away. The bed is very comfortable, the room is 'bijou' (small) but perfectly adequate. But.....and at this point let me say it seems almost churlish to complain when one is paying so little for a night's sleep there are quite a few things that would come at minimal cost to the hotel that would make staying there so much more pleasant. A smile from the check in staff might be a good start. The slightest pretence that they are pleased to see you, even if they're not.I speak Spanish, Catalan and English all fluently, but my French is pure schoolboy, although I do try. At some;point perhaps the person behind the desk might actually take on board the fact that I am the customer, and bearing that in mind the fact should at least try to rescue me from my linguistic struggle..especially when it becomes apparent that she speaks perfect English. Each person that arrives at reception is seemingly more miserable that the one that left. My wife and I like to sleep with two pillows each. In the scheme of things asking for an extra pillow each does not seem to me to be the most extreme request. I haven't asked for the hotel to be moved or my room to be re-decorated, and although our request is met it has to be said that it is done begrudgingly, with that roll off the eyes into the back of the head that tell you that what you are in fact is a nuisance. There is a huge banner outside the hotel promising Free Unlimited Wifi. It doesn't work, at least it didn't when we were there and in the end we had to use the internet via my mobile phone. Not good. The 'one soap washes all' button press contraption in the shower would be adequate apart from one minor detail. It's empty. Back to reception, more eyes rolled back into forehead and then three shower gel/shampoo sachets are handed to me. That one and a half each for me and my wife. Perhaps putting a new bag into the machine would have been easier, but no. We have a sachet each and then face a Mexican stand off for the third one. We have to wash hands with shower gel, or shampoo or whatever. Right, let's have a drink before supper, except that in a double room there is just a single microscopically thin plastic beaker. I don't think I can face another demonstration of eyes rolling back in head from the reception staff and decided instead to drive to the local hypermarket and purchase four glass tumblers and a bar of hand soap. I appreciate that costings must be tight and the Premier Classe, as I have already mentioned, in indeed cheap but for heaven's sake surely the budget must run to TWO plastic beakers in a twin room or have I missed something here.
What a pity because this really is more than adequate for a couple of knackered travellers to have a drink, a bite to eat and a good night's sleep and then breakfast before resuming the journey. Will this rant make any difference? No probably not, but I just think it's a shame because for a matter pennies all this could be averted.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle R, Responsable réception at Premiere Classe Chateauroux - Saint Maur, responded to this reviewResponded 16 August 2017

Dear Mr Lockyer,
We acknowledge receipt of your message, following your stay in our hôtel.
We are very concerned about the quality of all our services, and it is only through the constructive comments of our guests that we are able to maintain, and where necessary, improve our standards for your benefit.
We apologize again for any inconvenience that you experienced during your stay at Châteauroux.
We look forward to welcoming you again soon.
Yours sincerely,
Estelle R. Manager

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1 - 5 of 148 reviews

Reviewed 8 December 2016

If all you want is a bed for the night is ideal. Clean, small room but comfortable bed. The bathroom is like a tardis, similar to those on a cruise ship, but piping hot water and shower gel dispensed from a machine on the shower wall. We had dinner in the Campanile opposite so no need to drive out. There is also a Poivre Rouge on site. Breakfast for €5.90 was fine. Plentiful coffee and juice. Would stop again when en route and just need a bed for the night.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle R, Responsable réception at Premiere Classe Chateauroux - Saint Maur, responded to this reviewResponded 12 December 2016

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.
See you soon,
Estelle R. Manager

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Reviewed 21 April 2016

It cost just €39 compared to €69 for Hotel Campanile directly opposite. Small room but spotless. Also they gave us a voucher for the restaurant nearby for 15% discount, bargain. Close to A20, great for an overnight stop on our way back from Spain. Got there about 8 pm so didn't have to use the automatic check-in, so cannot comment on how easy that is.

  • Stayed: April 2016, travelled as a couple
    • Value
    • Sleep Quality
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Thank Jane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle R, Gérant at Premiere Classe Chateauroux - Saint Maur, responded to this reviewResponded 5 July 2016

Dear client,

We thank you for your comment and are happy that you found the essential for a good stay.
We hope to see you again for your next trip to Spain.
Best Regards,
Estelle R.

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Reviewed 7 July 2015

Hotel was very basic, we got there late and no reception. Had to work out how to get room key and unlock gate to park the car. Doing that in the early hours when you are tired is no fun. Room was basic but clean. Breakfast was ok but not great.

Room Tip: Can't give one
  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Suebe1uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle R, Responsable réception at Premiere Classe Chateauroux - Saint Maur, responded to this reviewResponded 1 August 2015
Google Translation

Chers clients,
Merci de nous avoir fait part de vos remarques. Notre réception est ouverte de 6h30 à 12h et de 17h à 21h. En cas d'arrivée tardive, une borne automatique vous permet d'obtenir la clé votre chambre. Ces informations sont disponibles sur votre confirmation reçue par @mail.
Notre équipe reste à votre disposition par téléphone pour vous accompagner dans votre réservation.
A bientôt
Estelle R.

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Reviewed 8 July 2014

As expected with a Premiere Classe hotel everything was clean and tidy, the staff pleasant and helpful and facilities good. Breakfast buffet is good quality and plentiful with a good choice of food. Recommended.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with premiereclasse.com - Louvre Hotels Group
Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle R, Responsable réception at Premiere Classe Chateauroux - Saint Maur, responded to this reviewResponded 5 August 2014
Google Translation

Bonjour.
Merci, je vais partager vos compliments avec mon équipe.
Respectueusement,
Estelle R. Directrice

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Additional Information about Premiere Classe Chateauroux - Saint Maur

Address: Premiere Classe Chateauroux - Saint Maur la Lienne, 36250 Saint-Maur, France
Region: France > Centre-Val de Loire > Berry > Indre > Saint-Maur
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 3 Hotels in Saint-Maur
Price Range: €30 - €46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premiere Classe Chateauroux - Saint Maur 3*
Number of rooms: 69
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Also Known As:
Premiere Classe Chateauroux

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