We were very comfortable at this lodge. We enjoyed sitting on our balcony and watching the birds in the trees. It was clean and the staff was friendly and helpful. The food at the restaurant was very good.More
- Free parking
We were very comfortable at this lodge. We enjoyed sitting on our balcony and watching the birds in the trees. It was clean and the staff was friendly and helpful. The food at the restaurant was very good.MoreShow less
We really appreciate your feedback and for taking your time to share it.
Yes, our balconies and areas in general are great spots to see wildlife (very common in Monteverde). It is amazing how every day we receive compliments about our staff service, thank you so much for this.
We are glad that you can taste our food, every day we try to do our best.
Thank you so much again for your comments.
Monteverde Country Lodge is situated 20 minutes walk outside the small town, Santa Elena. Most of the rooms are spacious, nice and clean. The Lodge has e beautiful garden..
The staff is smilingly helpful.
The restaurant is ok, but not among the best.
Thank you for taking the time to share your experience at Monteverde Country Lodge. Your opinion is very important to us because with it we can improve the quality of service that we will provide to our next guests.
We are happy to know you had a good time staying at our hotel, hope you can visit us again some day, you will be very welcome.
I accept that this hotel has most tourists from the US and generally there seems to be a big population of tourists from the so called western world. I am Indian and I live in London, also very well travelled so used to the nuances that some countries have more than others around treatment of tourists who look a certain way! There is a definite undercurrent of colonial hangover at this hotel, and whilst the reception staff are great, there are a couple of interesting waiting staff in the restaurant / bar who don’t seem to quite have gotten the hang of how customer service works - especially when it comes to non Caucasian customers. If I am paying for a service, I expect nothing more and nothing less than what is being provided to others. It’s really that simple. I don’t tolerate discrimination however nuanced and under the surface it is. If you take my money, you treat me the same. We have loved Costa Rica so far, so will be coming back, but the two days spent at this hotel will not be repeated again in the future! Much better if you spend money on a more mature establishment that understands colour of skin does not dictate level of service.
This comment really surprised to us, and we want to make sure you did the review to the correct Hotel. It is the first time we see a comment like this to our staff, and we can not share your thoughts. We have high standard in guest service and discrimination it is not in our vocabulary.
Even though we are sure this behavior does not represent us, we will check with our staff our internal policies and make sure that is clear for all the members of the company.
We appreciate your time.
The rooms were very clean, the service was impeccable, the people were all very friendly and helpful.
We enjoyed our stay with you. Only thing that bothered us was the wind was very strong in the evenings and we were never told along our trip about the wind. When asked we were told that it is very windy there especially January February and March.
Thank you for your comment. We appreciate you have took your time to share your experince, it is very important to us.
Regarding the wind conditions, yes it is characteric from Monteverde been windy, rainy and cloudy as it is cloud forest, sorry to hear you have not be advised on that. However winds sometimes becomes strong, hope you have enjoy your visit.
Hope you can visit us again some day in the future, you will be very welcome.
We stay 2 nights and we liked it. Be sure you go to the ‘el Bosque del los ninos’, it is a private own (quakers) natural park and beautiful. You can enjoyed a walk in the forest on well marked trails.
The country lodge offered beautiful spacious rooms and excellent breakfast. You can organized all your tours on arrival.
Dear guest, we appreciate your feedback because with it we can improve the quality of service that we will provide to our next guests. We are pleased to know that you have enjoyed our breakfast! We always offer a delicious buffet that includes scrambled eggs, gallo pinto, fried plantains, fresh cheese, Country Lodge-style sausages, yogurt, seasonal fresh fruits, cereals, natural juices and our exquisite Monteverde coffee! We are so glad you had a great time while staying with us, we truly hope you will visit us again soon!
It’s a very nice place. Happy hour till 6:00 was fun with our group mingling with other visitors from England and Scotland. The restaurant was great, try the steak. However, it was cold and rainy while we were here and there is no heat in the rooms. Extra blankets made it ok though. Thus the 4 stars.
Dear guest, we appreciate your feedback because with it we can improve the quality of service that we will provide to our next guests. We are glad you had a great time while staying with us. We are glad you liked the food at our restaurant. We offer multiple exquisite dishes that represent the culture that surrounds Costa Rica. We are sorry you had that inconvenience with your room, you could always have asked our staff to help you and even change your room location. We are always willing to help our guests with anything they might need in order to provide them the best experience possible while staying with us. Again, thank you for your comment and we truly hope you will visit us again soon!