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“Bed bugs in room no. 5!”
Review of Hotel El Tucan

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Hotel El Tucan
Ranked #7 of 7 Hotels in Santa Elena
Reviewed 21 March 2016

We stayed at El Tucan hostel on Friday (it may be called Coati, see poster on inside of the bedroom doors) and my boyfriend was savaged by bed bugs (40+ bites) and I received several bites also. In the middle of the night we found the bugs chasing around the sheets. Hence why the hostel has plastic over the mattresses.

Our friend was in another room and wasn't bitten, so the bed bugs could be limited to room no. 5.

To be fair the day we checked in the staff were helpful with booking tours etc, however, when we wanted to move to another hotel for our second night in Santa Elena, the reception staff weren't apologetic about our experience or particularly happy to refund us - though they did.

$40 for a very basic double room, without bathroom or fan, is a lot in this area.

Room Tip: Don't take room no 5 till they've sorted out the bed bugs
See more room tips
  • Stayed: March 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank English_Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 175 reviews

Reviewed 20 March 2016 via mobile

We where three girls staying here, we got a private room for same price as a dorm, the breakfast was okey noting special but the kitchen close at 9pm so really early. Good location and you can book all the tours thru them. The room was cozy, you got thick blankets because it was cold by night. The beds where really hard, got back pain afterwards. We might even got bed bugs from there but it's not sure. Had some bites and my friends felt it to a few days later. You could hear people talking from the room next to our room and also one night people where sitting outside of our room talking until late and you could here everything. They don't really have any specific common areas so a bit harder to talk to people. But if you just passing by for the zip line and not gonna stay so long then this is a good place. Close to everything!

Stayed: March 2016
Thank Hanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2016

We booked a private rooms with 3 beds for 2 night. In the first night we were only two in the room and in the second night a friend of ours joined in. We made this very clear to the team when we took the room and agreed on a price of $35/night.

On the second day, when our friend came in the two young bullies who manage place (I assume their father is the owner) refused to let our friend enter the room and requested an additional payment of $15!

Overall the team (i.e the tow bullies) were very aggressive, unresponsive and very pushy.

There are a lot of great hostels in the ares. I would suggest you take a different one.

  • Stayed: December 2015, travelled solo
    • Value
    • Rooms
    • Service
Thank Maverick-Can
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2016

Despite the reviews I read, hotel el tucan provided a good hostel experience. The dorns were full so the owner provided a double (bunkbed) with shared bath at the dorm price. Breakfast is grab and go, which is perfect if you want to get out early - but get there right at 6:30 if you want fruit. There is a clean fridge and they have computers you can use, and tge owners are willing to help organize whatever you want - if you are a student be sure to inquire about student discounts (that goes for all of Monteverde)!

The only downside is the people badgering you right when you get off the bus to come to to their place...and sometimes it can be a bit loud on tge main street side, but I think that is true for all of the hotels in town. Oh, and despite the advertisement, there wasn't warm water, at least when I was there. Other than that a great stay in Santa Elena, and cheap!

Thank palmopmutsop
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 January 2016 via mobile

They is a lot of competition in the span of a few blocks, which keeps the prices low and quality decent for hostels. However, beware that they make a lot of money selling you tours, and can be a bit relentless.

Stayed: January 2016, travelled solo
Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Tucan

Address: Town Center, Santa Elena 60109, Costa Rica
Region: Costa Rica > Province of Puntarenas > Monteverde > Santa Elena
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #7 of 7 Hotels in Santa Elena
Price Range: €12 - €25 (Based on Average Rates for a Standard Room)
Number of rooms: 15
Official Description (provided by the hotel):
Cabinas El Tucan is a perfect solution for travelers under a limited budget, we offer our customer very clean, comfortable and nice rooms under a very cheap cost. Cabinas El Tucan is located in Monteverde Costa Rica right on the Monteverde downtown. cabinas el tucan offer rooms with share and private bathrooms, all the bathrooms come with hotel water. Tv area, Game area, relaxing area, internet area, WIFI connection and breakfast include are a few of the great things offered by Cabinas El Tucan in Monteverde Costa Rica ... more   less 
Also Known As:
Hotel El Tucan Costa Rica/Santa Elena, Monteverde

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