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21 - 26 of 2,095 reviews
Reviewed 11 October 2022 via mobile

We had a 5 day in stay in Pestana Alvor . Great location . We had a room on the top floor with sea view which was fantastic.

Specail thanks to Chef for making us vegetarian dishes as the buffet did not have much choice for Vegetarians.

Also thanks to Hardik (waiter) for looking after us.

The hotel needs to add exaust in the bathroom as there was none which made it very damp and smelly after a shower.

The afternoon snacks lacked vegetarian choices which was very disappointing.

We will come back to the area but not sure about the hotel.

Gazala & Meera

Date of stay: October 2022
Trip type: Travelled with friends
Thank makdag2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pestana Alvor Praia, Atendimento ao cliente/recepção at Pestana Alvor Praia, responded to this reviewResponded 12 October 2022

Dear Mrs. Makdag2015,

On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.

We were glad to hear that, overall, you enjoyed your stay at Pestana Alvor Praia. At the same time, we would like to apologize for not fully meeting your expectations in some areas. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.

It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Alvor Praia.

Warm regards,
The Team at Pestana Alvor Praia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2022

Located On the beach, nice gardens.
However this is not a 5 star hotel. Staff does not care and has zero empathy for its customers. Cleaning is poor. Noisy and rowdy guests. Place is rented for parties and weddings…sleepless nights as loud music till late.

Date of stay: October 2022
    • Value
    • Cleanliness
    • Service
Thank 1965jls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pestana Alvor Praia, Atendimento ao cliente/recepção at Pestana Alvor Praia, responded to this reviewResponded 12 October 2022

Dear Mr. 1965jls,

We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests.

We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations.

We have already spoken to the team. We are working together to improve the quality of our service and assistance.

We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.

Kind regards,
Pestana Alvor Praia Team

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Reviewed 1 October 2022 via mobile

Great views and superb setting. Cannot be beaten around Alvor — we have tried all of the beach hotels over 40 years - this is the best!
Great buffet breakfast with Portuguese Champagne- poolside lunches- both to be recommended. Inside pool heated -large outdoor pool bracing! 50 yards from hotel to beach and boardwalk. Our Favourite!

Room tip: Lots of free parking
Date of stay: September 2022
Trip type: Travelled as a couple
3  Thank pedwards161
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pestana Alvor Praia, Atendimento ao cliente/recepção at Pestana Alvor Praia, responded to this reviewResponded 2 October 2022

Dear Mr. pedwards161,

We were delighted to hear that your recent stay at Pestana Alvor Praia was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.

Many thanks for choosing Pestana Alvor Praia for your holiday. We look forward to hosting you again soon at our hotel.

Kind regards,
The Team at Pestana Alvor Praia

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Reviewed 27 September 2022 via mobile

Fabulous hotel from location to staff to quality of food to decor , rooms, pool, gym , service was top class. The seaview balcony rooms worth the extra. Going to sllep to the sound of waves crashing against the shore magical. Breakfast was a feast with musical accompaniment. A place to relax, feel special and have a wonderful holiday

Room tip: Upgrade to seaview balcony room, worth it. Be hungry at breakfast time as a treat is in store. The little shop is a delight, can get newspapers, crisps, chocolate, gifts
Date of stay: September 2022
Trip type: Travelled as a couple
Thank ger c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pestana Alvor Praia, Atendimento ao cliente/recepção at Pestana Alvor Praia, responded to this reviewResponded 29 September 2022

Dear Mrs. ger c,

On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.

It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

We look forward to hosting you again soon at our hotel!

Warm regards,
The Team at Pestana Alvor Praia

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Reviewed 27 September 2022

We stayed in the hotel for 10 night. It’s a good hotel with great food but the kids pool area needs improvements. There are no umbrellas what so ever. The only provided umbrella are broken with no stand that means you have to dig in a ground to make sure it won’t blow away. This is kids pool area and all the families were struggling to keep their kids/babies protected from sun.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank Kornelia G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pestana Alvor Praia, Atendimento ao cliente/recepção at Pestana Alvor Praia, responded to this reviewResponded 27 September 2022

Dear Mrs. Kornelia G,

Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.

We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.
We hope that, overall, you had a positive experience.

We would like to thank you for staying at Pestana Alvor Praia and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.

Kind regards,
Pestana Alvor Praia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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