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All reviews michelin star cielo restaurant beautiful hotel old town ancient walls luxury hotel prosciutto shuttle service spent two nights olive groves hot water osteria del tempo perso couple of nights cakes interior design panoramic view small hotel
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Reviewed 4 October 2018

Because this hotel is operated by Relais & Chateaux (and is in the 'luxury' category of pricing) I assumed our stay would be comfortable and pleasant, but sadly it was otherwise. Aside from Catherine (?) at the front desk, the service was nonexistent. One gets the impression the hotel is operating on a reduced budget, hence the lack of capable employees and the frugal, Ikea-like furnishings of the rooms. Our shower didn't work, and after 3 phone calls and a consequent visit to our room to 'fix' it, it still didn't work satisfactorily: the water dribbled from the overhead in a very desultory fashion. In spite of the phone calls not once did any staff person follow-up to see if all was well - perhaps because aside from the lack of employees, no one on the staff seemed capable of communicating confidently in English. Terrible.

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2018

We stayed two nights in the beginning of September. We were offered the room with a view of the Adriatic ocean, terrace where we could be really relaxed and refreshed. The all interior of inside hotel are very simple, nature, beautiful, we found many works of local artists. We have a dinner at hotel restaurant (pricey). All dishes are amazing, creative, playful mind (super chef) beyond our imagination and expectation. We also enjoyed several local sparkling, white and red wines following Sommelier's recommendations. Sommelier and garçon's hospitality and service did touch us deeply we never forget. We would like to revisit near future. Really nice and amazing hotel!!
9月初旬、最高の気候、お天気に恵まれて、こちらのホテルに滞在しました。白壁の美しい建物、センスあふれるインテリア、心のこもった丁寧なおもてなしに、夫婦で最高のリッラクスタイムを過ごすことができました。ホテル内のレストランもディナーで利用しました。中庭で、想像力に溢れたお料理と地元のオススメワイン、ソムリエの方の優しい笑顔に包まれ、忘れられないディナーとなりました。またぜひ訪れたい、素晴らしいホテルです!

  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank midorose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2018 via mobile

We visited this restaurant for the Michelin experience. It was utterly amazing and the paired wines made it extra special. For me, it was the friendliness of the staff - there was no arrogance or snobbish at all just a desire for us to eat and drink of Italy’s best.

Stayed: July 2018, travelled as a couple
1  Thank Caroline2837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneSommi, Direttore generale at La Sommita Relais, responded to this reviewResponded 9 September 2018

Dear Caroline2837,
thank you so much for your kind words and for taking the time to share your experience at our Michelin starred Restaurant Cielo.
We are delighted to hear that you appreciated so much the genuine kindness of our passionate staff.
I have shared your comments with the entire team and we hope to have soon the pleasure of welcoming you back for another amazing experience.
A presto,
Laura Stopani
MD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

A wonderfully 'hip' minimalist hotel built into the ancient walls. Superb rooms (try and get the exterior facing with balcony). Peaceful garden areas and terraces plus a superb breakfast (think prosciutto, burrata, fresh mozarella and salads plus the chefs will knock out lovely ham & eggs with warm foccacia. Great base to explore Ostuni and the local area. We will be back.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneSommi, Direttore generale at La Sommita Relais, responded to this reviewResponded 20 August 2018

Dear Chris D,
thank you so much for your kind words.

We are delighted to hear that you enjoyed so much our rich buffet breakfast, a delicious paradise of local produce and homemade specialties.
Moreover, we are glad that you appreciated the location and our rooms.

We are looking forward to welcoming you back to your home away from home in the heart of Ostuni.

Best regards,

Laura Stopani
MD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018 via mobile

One of the best Hotels in Puglia, good service and quality for service. Room are really minimalist. Terrasse and view are amazing for sunset. Best Good location. Breakfast is really fresh and rich organic variety. I recommend this place for 2 nights ..in Ostuni.

Stayed: August 2018
2  Thank noblad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneSommi, Direttore generale at La Sommita Relais, responded to this reviewResponded 20 August 2018

Dear noblad,
Thank you so much for your sharing your experience at La Sommità Relais.

It is always a great pleasure for us to learn that our Guests are keeping fond memories of their stay.

We really hope you will come back soon for another memorable stay in Ostuni.

Best regards,

Laura Stopani
MD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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