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All reviews old town staff for making our stay noise from the street lovely hotel clean hotel white city the main square lovely room centro storico italian holiday short stay reception staff junior suite min walk rental car room was large breakfast was excellent
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Reviewed 15 February 2016

An absolutely charming hotel located notfar from the centre of la città bianca, Ostuni. The town perches on a hill, its white walls folding around a wonderful sense of preserved beauty. The hotel is elegant but welcoming and has a number of wonderful touches, including a magnificent ancient olive tree in the front. The reception staff were simply outstanding and the entire experience was supported by a calm and friendy professionalism. Rooms were light and airy and immaculately clean. This was a business trip so perforce limited. But we got to eat in the excellent restaurant, a wide and delicious array of foods. Again excellent and superb service and most knowledgeable head waiter. The entire experience was calm and understatedly excellent. Would love to return andexplore more. The surrounding countryside is magnificent.

  • Stayed: February 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank ABruceDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ostunipalace, Responsabile reception at Ostuni Palace Hotel Meeting SPA, responded to this reviewResponded 28 February 2016

Dear Bruce!
What a lovely review! Thank you so much on the behalf of us all.
Yes, Ostuni is a stunning picture over a hill surrounded by a beautiful expanse of olive trees as framing. And Ostuni Palace Hotel looks at this beauty everyday from the clean and comfortable rooms! We are glad you enjoyed your quick stay thanks to the friendly and efficient Staff and also for having tasted our exquisite specialties at the Bistrot!
Good service, good food, nice atmosphere, excellent experience!
We would love to meet you again and let enjoy lots of other things the Hotel and the town can offer.
Kind regards
Marilù Andriola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2016

I travelled to Ostuni at short notice with my wife and baby for a two night stay.
We planned to visit the area and look for potential homes in the area for summers.
I wanted to make it special for my wife, because we don;t get to go away without all three kids very often.
The Ostuni Palace is a lovely hotel, not far from the very centre of Ostuni.
We ended up seeing three rooms, because the first two we were given had problems with the baths but the third was great.
Breakfast had everything you would wish for - cooked eggs and bacon, cold meats, fruits, cereals, breads and pastries, although the cooked food was less than lukewarm which was far from ideal.
Because it was really out of season as well, there was only one waitress on hand for drinks, and she often disappeared which wasn't ideal.
It felt as if we were the only people at the hotel but I did see a couple of other guests during our stay.
The front of house staff were lovely and the room had great facilities, in a classic rather than contemporary style.
My wife also had a massage which she enjoyed in the hotel's spa.
It's hard to give a true assessment of a hotel which clearly cuts back on staff significantly in what must be the lowest of the low season.
But even so, if we were to stay in Ostuni again, I wouldn;t have a problem staying here a second time.

Stayed: January 2016
Thank David_W_Alexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2015 via mobile

My wife and I stayed a week here at the beginning of October as the town was a perfect location for touring Puglia. Our room was clean,comfortable and had a fantastic view of the old town and Cathedral. We had requested tea making facilities and were provided with an adequate supply of tea and coffee alongside the kettle and they were happy to supply a jug of fresh milk each day from the bar.The staff were all extremely friendly and helpful and we were always greeted with smiles. As first time visitors to the area we were advised on where to visit and what to see, which was a great help! The town centre is a short walk down a gentle hill and once there, there is a good selection of excellent restaurants with prices to suit all.
We would not hesitate to stay again and would like to thank all the staff for making our stay great !

Stayed: October 2015, travelled with family
Thank DavetheRave1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ostunipalace, Responsabile relazioni pubbliche at Ostuni Palace Hotel Meeting SPA, responded to this reviewResponded 4 December 2015

Dear Dave

So glad to hear you were given a warm Ostuni welcome! Thank you for the kind words.
We are very pleased to read you thoroughly enjoyed your visit with us, enjoying service, Staff approach and rooms, especially as your first visit to our town!
We certainly look forward to your next visit!
Kind regards
Marilù Andriola

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Reviewed 12 November 2015

The location of the hotel is good. Its a short walk into the town which means you get peace and quiet at night time. The rooms were quite dated and in need of a refresh and the breakfast was average, not as good as some of the other places we stayed at in Puglia. This is definitely more of a business type hotel so you don't get that personal touch that you would get from staying in a Masseria. It was a pleasant stay but I expected more for the price we paid.

Stayed: October 2015
Thank Lucy-Pike-Santos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ostunipalace, Responsabile relazioni pubbliche at Ostuni Palace Hotel Meeting SPA, responded to this reviewResponded 13 November 2015

Dear Lucy


thank you for your review which unfortunately left us a bit perplexed but above all, we are sorry if we did not guarantee a pleasant stay. Our Hotel works well for about 6 years, so it's completely new and has recently been refreshed and expanded with the completion of our new Spa, a service which we are glad you tried. we believe that your impression of a dated Hotel is simply a subjective taste in regards of the style of the furniture. Sorry to read that you experienced a feeling of lack of attention from the Staff, very well known for the efficiency and kindness that everyday has towards the customers instead. Also, you were not satisfied of Breakfast buffet that as most of Guests say, offers a wide choice of local products and homemade cakes for a rich continental breakfast.
In conclusion, we think having offered a good service and remember you booked a special promotional rate. Anyway if not we apologize and please come again to improve your opinion about our Hotel!
Kind regards
Marilù Andriola

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Reviewed 23 October 2015

This hotel was in a fine location and the staff were wonderful and friendly. The breakfast buffet was quite satisfying but overall the hotel was just okay. Nothing at all special. Our room had a little terrace and overlooked the parking court, the decor was average the mattress was average there was nothing very distinguishing about the place. Not great but not bad, surprised i is rated 3rd for the city.

  • Stayed: October 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ostunipalace, Responsabile relazioni pubbliche at Ostuni Palace Hotel Meeting SPA, responded to this reviewResponded 26 October 2015

Dear James

Thank you for expressing your opinion.
We're sorry to read positive words but at the same time, unsatisfying feelings in regards of the Hotel. Yet, our common spaces decor, rooms equipment, location and amenities offered are always very highlighted from our Guests.
As you say the Staff is kind and efficient and breakfast is made of a wide choice of fresh products.
We strongly hope to welcoming you again, we will give a room with view over the fascinating town to increase your appreciation and enjoying your experience at Ostuni Palace Hotel.
Best regards
Marilù Andriola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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