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1 - 6 of 231 reviews
Reviewed 24 June 2018

Spa and several pools, very nice place to spend a week, good food all day around, much to choose between. Friendly staf. Tennis and mini-golf and good walkeing in the mountins. Nice nature. Recomend the hotel!

Date of stay: July 2017
1  Thank monika734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norbert O, Manager at Hotel Sonnenhof Lam, responded to this reviewResponded 25 June 2018
Google Translation

Sehr geehrte Monika,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2016

I stayed here for 3 nights, and was allocated a room with a queen-sized bed, and facing the rear forest. There was a balcony with 2 chairs, which would have been perfect to sit out and have a beer and smoke during summer. I found the room to be very cramped due to the 2 sofa chairs and coffee table, in addition to the writing desk and TV cabinet. There was hardly any place to put up the luggage and walk around.

Somehow I felt claustrophobic in the room. Breakfast was at the lower ground floor and accessible via a long flight of steps or there are 2 elevators for easier access. Food quality is pretty good and of a wide variety of cold meats, German sausages, vegetables, cheese and breads. There is also a coffee machine for drinkers of latte, milk coffee and cappuccino, Service by some of the Czech staff who hardly spoke English was quick and efficient and with a smile.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Romuluz75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norbert O, Geschäftsführer at Hotel Sonnenhof Lam, responded to this reviewResponded 30 December 2016

Dear Guest,
First of all thank you for your visit to our house.

Thank you very much for the detailed assessment and especially the time you have taken for us. Your opinion interests us very much.

We are pleased about the positive assessment and have gladly forwarded the praise to our employees. It is an incentive and motivation for us at the same time.

All the more we regret that their stay did not meet all your expectations.

We hope you have a good return journey and would be very happy if we could welcome you again in the "Himmelreich".

Bestwestern Premier
Hotel Sonnenhof Lam
Ihr Gastgeber
Norbert Oblak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2016

In Poland for this kind of hotel we are saying 2-stars. No air conditioning, empty mini bar, weird smell everywere. One day I coudn't chose meals from menu, but there was bufet like for some camp of seniors.Except this really nice sport centre with pools, sauna and gym.

Date of stay: May 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Gregstorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norbert O, Manager at Hotel Sonnenhof Lam, responded to this reviewResponded 11 August 2016
Google Translation

Sehr geehrter Gast,

zunächst nochmals vielen Dank für Ihren Besuch in unserem Haus.

Vielen Dank für Ihre Bewertung und vor allem die Zeit, die Sie sich für uns genommen haben. Ihre Meinung interessiert uns sehr. Über die positive Beurteilung freuen wir uns und haben das Lob gerne an unsere Mitarbeiter weitergeleitet. Sie ist für uns Ansporn und Motivation zugleich.

Umso mehr bedauern wir, dass Ihr Aufenthalt nicht in Allem Ihren Erwartungen entsprochen hat. Jedoch vielen Dank für Ihre Hinweise, denn nur so können wir uns verbessern und auch reagieren.

Wir hoffen, Sie hatten einen gute Rückreise und freuen uns schon auf Ihren nächsten Besuch bei uns im „Himmelreich“.
Ihr
Best Western Premier
Hotel Sonnenhof Lam
Ihr Gastgeber
Norbert Oblak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2015

Overall the hotel is nice and clean and the location is unbeatable. We spent 5 nights in July with Half Board (breakfast and dinner) included. We had a room overlooking the Mountains.
Nevertheless we left with mixed feelings that it could have been so much better, but let me start with all the good things first. The food is very good, every morning a very large breakfast buffet with everything imaginable. Dinner is a mix of days with buffet and days with meals served at the table. There is also a childrens menu everyday. The staff at the reception and house keeping is very friendly and helpful.
The pool area is very nice, both indoor and outdoor pool.
Most activities are free, such as minigolf, bicycle rent, tennis etc.
It was my wifes birthday during our visit, and when we got back to our room there was a bottle of wine from the hotel. Very nice.

Then the not so good experiences that made us feel not so welcome.
We were there in a period where it was very hot. The rooms and restaurant does not have any climate control so it was very hot when inside. There is a dress code in the restaurant for dinner, so men have to Wear long trousers. It felt really crazy that you could come in your old, worn out jeans but not in a pair of nice shorts. If we arrived 15 minutes past 6 all tables outside was taken so had to sit in a very hot retaurant in long trousers. This is a Family style place with a lot of children so this seems crazy.
The staff in the restaurant was not as friendly as the rest of the hotel.
The Wireless internet is very slow all over the hotel, both the rooms and public areas.
The minigolf course and some of the areas around the outdoor pool is in big need of maintenance.
We fell in love with the area and will for sure come back to the area but would problaly find another hotel next time.

Date of stay: July 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank Muldeberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2015 via mobile

We were there for a week, just got back today. Hotel has a super location, awesome if you like trekking tours or just a place to chill in the Bavarian Forest. The food was amazing and varied. The staff is helpful and very nice. Would defo go back there again for another trekking trip!

Date of stay: July 2015
Trip type: Travelled as a couple
2  Thank 20-08-alex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norbert O, Manager at Hotel Sonnenhof Lam, responded to this reviewResponded 7 July 2015

Dear guest,

first again many thanks for your visit in our house.
Many thanks for the answer and above all the time which you have taken for us. Their opinion interests us very much.
We are glad about the positive judgement and have passed on the praise with pleasure to our employees. This is a stimulus and motivation at the same time for us.
We hope, you had a good return journey and please us already about your next visit with us in the "kingdom of heaven".

Norbert Oblak
General Manage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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