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Das Alpenhaus Gasteinertal
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Savings alert! 17% below average rates

The price you found is 17% lower than this hotel's average rate of US$164/night.

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Reviews (170)
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All reviewsgrand parkrestaurant managerper nightexquisite foodsmall townbeautiful hoteleach morningcomfortable roomsenjoyed our staybreakfast buffetwellness areacentre of townbathmistakeswalterspabalconies
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Reviewed 4 January 2017 via mobile

Ok, let's get this out straight away: we were devotees of The Grand Park, as this place was known until last spring. Back then it was wonderful, a place of perfection, exquisite food, charming grandeur in its style, large spacious and comfortable rooms, astonishingly generous spa facilities, charming and highly effective staff. A real 5 star establishment.

So, it was bound to be different after a takeover by another group who have intentionally downgraded to 4 star. Different style, different level of service.

We should not have gone back. For us it's so terribly sad to see the changes.

However let's make this review more objective from here on in.

Ok, so, upon arrival it's painfully clear that no one did much gardening over the summer/autumn, and the outside of the front door looks terribly bare. Where once there were comfortable benches there is nothing.

Das Alpenhaus have adopted a policy of being entirely useless on reception. They didn't have anyone to assist with luggage, they didn't show us to our room (we know our way about so we were fine, but what about those who'd never been before?). When we had questions or queries, the reception staff fell a long way short of helpful.

Astonishingly, Das Alpenhaus have decided to charge for car parking. Let's be clear here; this is not a city centre hotel, this is a small town, it's not normal to charge for parking here.

Ok, decor: in all fairness, we all have different preferences, so this is just my opinion; it's not great. It's fairly bland, and modern. It's a half hearted attempt at modern-alpine style, but they missed. Oddly they've kept much of the lovely dark wood from The Grand Park days. I don't think it works with their style, but it's nice that it's still there. Lots of white, grey and brown.

The biggest relief for us was the fact that three key staff had stayed on. Simone is now the Restaurant manager and she is wonderful. She continues to provide excellent service and she has one or two good assistants, we were however furious that way are now charging €2/lt for tap water - this is Austria where water is readily available. We were spending €30 a night on wine, for heavens sake. We raised this and found that they quietly stopped adding it to our bill, but presumably the other guests were charged. Given that the local mineral water was priced at a wince-inducing €6.50/lt (I think I have that right) we feel that to charge for tap water is outrageous. The head chef is also still there - Franz Huick (I'm not sure of the spelling), who was worthy of several Michelin stars under the old regime. The food is still good, sometimes even excellent. However we are concerned that with his kitchen team now 1/3rd of the size that it was, and his ingredients budget clearly much reduced, that he may not stay too long. We were also thrilled that the Saunermeister, Walter is still there - He is fantastic.

Mention of Walter brings me onto the Spa. The facilities remain fantastic. You won't find this kind of setup in many other places. However, the redecoration has stripped the spa of its colour and the heating has apparently been turned down, making it cold down there. A major complaint for us is that Das Alpenhaus have decided to restrict your towels. None are now available in the spa area, you have to take them from your room, and in your room you have just one brown towel per person for the spa, one white bath towel for the bathroom per person, and hand towels. If you're in the spa for any length of time, you will need fresh towels - lots of sweat pours off you during an aufgus in the sauna - disgusting.

Mention of the towels brings me onto housekeeping. The team is presumably massively understaffed. We didn't have our sheets changed until we went in search of the housekeepers after we'd been there 7 nights! We didn't bother going to reception, to chase this as we'd given them up as a lost cause. Our dressing gowns (which you wear to the spa) were not changed in our 10 nights. Otherwise the standard of cleanliness was good.

Ok, so in fairness they're a new hotel operating in the shadow of a former, far superior establishment, and I'm perhaps unfair to compare them. For me it is a massive disappointment. For you, if you've not been before, and if your standards and expectations are set lower than mine, you may be perfectly content. There is after all, lots of good about it. They just aren't doing it all well enough.

Maybe they'll sort out the mistakes and change some of the stupid policies. We, very sadly, won't be going back to see. Our next Christmas is already booked elsewhere in Bad Hofgastein.

Stayed: December 2016, travelled with family
7  Thank Countryfoodie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christiane S, Manager at Das Alpenhaus Gasteinertal, responded to this reviewResponded 11 January 2017

Dear sir or madam Countryfoodie_12, thank you very much for your visit to Das Alpenhaus Gasteinertal and the chance you gave us as a devotees of the Grand Park Hotel. We deliberately decided with the new Hotel Das Alpenhaus Gasteinertal for a 4 star category, in order to be able to exist in the region. The services in a 4 star hotel are in general different, than in a 5 star hotel, you can certainly understand this. You admit for yourself, that some reviews are your opinion. You‘re accustomed to the services of a 5 star hotel, why yourself and your demands on hotels "downgrade", a 4 star hotel can never meet your expectations. We, Das Alpenhaus Gasteinertal, walked with the re-opening of the house in great footsteps, the Grand Park Hotel has left many beautiful memories and for this we pay our respects. Nevertheless, we are leaving the past behind us and look full of optimism and confidence in our newest member of the Alpenhaus. We are glad that you keep the region as a holiday destination and we would be very happy to welcome you to a dinner in Das Alpenhaus Gasteinertal. Mr. Huik will certainly prepare you a great dish. All the best and best regards, Yours, Das Alpenhaus Gasteinertal Team

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Reviewed 24 December 2016

The new Das Alpenhause . We were one of the first customers to stay at the new hotel previously called the Grand hotel/ Spanking new I thought there may be a few teething problems but all was excellent and I am sure in time it will be a fantastic hotel. the staff are very friendly and helpful. The rooms are light and airy and beds are very comfortable. The wellness area with pool and saunas are excellent. Location is perfect for lift and centre of town. Food was very good also with lots of salad selection. Perfect for a short family stay. Just wish it was longer.

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank gibb01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christiane S, Manager at Das Alpenhaus Gasteinertal, responded to this reviewResponded 3 January 2017

Hello Mr. or Mrs. gibb01, thank you for your great feedback to our Das Alpenhaus Gasteinertal, which is opened in December 2016. It makes us really proud that our changes in the offer of the house are so well accepted and confirms our "new" way, which we want to go with the 4 star category. We look forward to welcome you soon as our guests again and wish you all the best for the new year 2017. Yours, Das Alpenhaus Gasteinertal team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2016

What can I say - First class hotel with that special "old school charm" most hotels lack nowadays! Wonderful staff! I do hope the new management change nothing! A big hello and thank you to "the piano man" from Camilla!, whose piano accompaniment at dinner only contributed even more to an already exceptional atmosphere!

  • Stayed: March 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank prisu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2016

This place was beautiful and a great base for a stay in the town.

We rented space in a ski shop at the bottom of the train to save us having to carry out gear back but you could easily carry it, an easy walk in your boots.

The meals were beautiful, definitely the best hotel I've stayed in for skiing holiday. The swimming pool was relaxing with views over the mountains you have just skied.

Stayed: February 2015
Thank caite1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2016

I stayed in this hotel for one week with family. We were accomodated in 3 rooms. the location is beautiful,well connected and very friendly (compared to other villages in the vicinity).the good service started from the first contact for booking till the last day when leaving the hotel.
When arriving you already start feeling the great peacefulness of the village (although the skiing high season) and entering the hotel is a sweet suprise.
Staff is very friendly and professional,restuarant is awesome and we have enjoyed the menu every singly night during the dinner.
The spa is very clean, very confortable and big enough to never feel it is crowded.
I am ,with my family big travelers and honestly find it has become very rare to find this quality and warm places around the world.
If you have chance to visit the area there please do not miss the opportunity to stay in this hotel.

  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mostaphab996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandPark5630, Manager at Das Alpenhaus Gasteinertal, responded to this reviewResponded 12 January 2016

Dear mostaphab996,

we are delighted you loved your stay in GRAND PARK and that you share your outstanding experience with the community.

Thank you very much,
Claudia Wachter

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