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All reviews junior suite beach club amazing spa business trip touch screen star hotel new building service was impeccable i highly recommend this hotel spa facilities second to none cycling trip my favorite turn down service lunch or dinner talented chef high quality
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Reviewed 4 October 2017

This was the last hotel we stayed at on our bicycling trip in Slovenia, Italy, and Austria. It is billed as a 5 star hotel and perhaps it checks all the technical requirements but it was not my favorite. First was trying to figure out the technology associated with turning on the lights and getting the outlets to work. Second was the lack of a working plug for the bathroom sink. Third were the stains on the carpet. Fourth was having to have our keys rekeyed three times. And, what's with the round bed?

The bar and the bartender were great. The food was decent, once you found the breakfast room. It was reasonably quiet, even though there was a Harley Davidson motorcycle event going on, and we slept well. The location with the views of the lake was very nice.

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirMarx, Geschäftsführer at Falkensteiner Schlosshotel Velden, responded to this reviewResponded 19 October 2017

Dear Linda S,

thank you very much for your feedback and for having taken the time to write the comment. It is very important for us to receive feedback from our guests in order to improve our services and product constantly. Please rest assured that your remarks will be taken into consideration.
We hope to have the pleasure to welcoming you again at Schlosshotel Velden.

Warm regards,

Sascha Marx
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

Had this not been a 5-star hotel I would be leaving a different review. I expect great experience when we pay for premium and we did not get that here.
Construction is taking place in the central grounds. This removed the Rose garden (both pedestrian access and view) previous reviewers had raved about. That would be fine IF A HELICOPTER was not making deliveries- hourly- for an entire day.
Imagine trying to enjoy a glass of champagne on the pool deck with winds and excessive noise recurring all day. I would have appreciated a warning when we booked our stay and an option to change plans. The bottle Schnapps they gave us with the warning the night before was nice but did not compensate for having to deal with the noise all day.

They also neglected to bring the fruit and chocolate plate we had ordered for our arrival. It was on our bill at checkout and the front desk removed it after we inquired. That is still poor execution.

While the beach club and spa were superb, the lobby and main hallway to the amenities looks like a shopping plaza. Why is there a real estate office and tacky clothing store on my way to the spa? Hideous!

Finally, while our meal at the waterfront restaurant was full of flavour, we were annoyed when my husband ordered from the prix-fixe menu he ended up being charged a-la-carte prices (30% more) because I did not also order off of the a-la-carte menu (I am vegetarian and there was no option for me despite asking).

Stayed: September 2017, travelled as a couple
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirMarx, Geschäftsführer at Falkensteiner Schlosshotel Velden, responded to this reviewResponded 29 September 2017

Dear Michelle L,

thank you very much for your feedback and having taken the time to write a comment on Tripadvisor.

We are sorry that we were not able to reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. Please be assured that our attention is continuously turned to details as well as quality and we hope we can regain your trust again.

We are looking forward to welcoming you again at Falkensteiner Schlosshotel Velden. In the meantime we wish you all the best.

Best regards,

Sascha Marx
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

We had big expectations for this hotel- but checked out 2 days before our stay was over. First of all- the location of the hotel was good, close to the lake and the pool area was great. The Seespitz restaurant had great staff and food- so, it's worth a visit. But the hotel itself feels very unpersonal. The hallways and Reception area feels like inside a shopping mall/ car park. The staff is not very warm or welcoming, it feels just like "paying for a sweater" in a store upon checking in/out. The rooms are good sized with terrace, but the lighting is very bad, so it's like slumber time 24/7. Also there is carpets everwhere, that is hard to keep clean for the housekeeping it seems, upon the spots and crumbles on the floor. There are big closets for all your clothes, but the bed is not comfortable, so we didn't get any good sleep. The faucet over the sink in the bathroom are placed to low with bad draining , so you always have to dip your whole hand in the "dirty" sink water everytime you shave/ brush your teeth. We also tried the spa- the woman, who seemed to be in charge was very friendly and service minded, but the treatments was below expectations. A simple manicure/ pedicure was so badly done that i had to redo it at another spa. The massage was just ok- nothing special. The training facilities was good for a work out. The town is a charming small place, but you easily gets bored after few days.

Stayed: July 2017, travelled as a couple
Thank lindarV9906QB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirMarx, Geschäftsführer at Falkensteiner Schlosshotel Velden, responded to this reviewResponded 29 September 2017

Dear Linda R,

thank you very much for your feedback.

We are sorry that we were not able to reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. We take your feedback very seriously and will discuss your advises internaly. Please be assured that our attention is continuously turned to details as well as quality and we hope we can regain your trust again.

Looking forward to welcoming you again at Falkensteiner Schlosshotel Velden.

Warm regards,

Sascha Marx
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017 via mobile

Falkensteiner hotel is a wonderful way to end a two week cycling trip through Italy, Slovenia and Austria with VBT. Wonderful views of the lake. Large rooms. Great breakfast. Walking distance from the train station.

Stayed: August 2017, travelled with friends
Thank JBandDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirMarx, Geschäftsführer at Falkensteiner Schlosshotel Velden, responded to this reviewResponded 29 September 2017

Dear JBandDS,

thank you very much for taking the time to post your lovely feedback. It is a pleasure to read that you enjoyed your stay with us and that we have been able to satisfy your expectations.

We look forward to welcoming you back on your future visit to Velden.

Warm regards,

Sascha Marx
General Manager

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Reviewed 28 August 2017

We had a family get together at Falkensteiner Schlosshotel Velden.

The Guests relation manager, Christoph, made the planing process seamless and easy. He took care of organizing all of our meals and daily activities.
Cristofer is caring, creative, intelligent and highly professional. I credit him for making our stay quite memorable.

The setting of this historic property is gorgeous. The rooms are comfortable, spacious, beautifully designed and well thought-out.

We all are very impressed by the talented chef at Schlossstern restaurant,
Every bite we had from his kitchen was heavenly. The textures, the flavors, and presentation kept "wowing " everybody at the table. The chef and his team made our stay especially delicious.
This property has a very contemporary, chic and large spa facility. The knowledgeable and skillful therapists along with the highly attentive spa manager heighten your experience and ensure a relaxing getaway for your mind and body.
Overall, this operation is a class act!

  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank grenat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirMarx, Geschäftsführer at Falkensteiner Schlosshotel Velden, responded to this reviewResponded 29 September 2017

Dear grenat7,

thank you very much for your nice and appreciated feedback.

We are very glad that you enjoyed your stay at Falkensteiner Schlosshotel Velden and it is a pleasure to read that you felt very well during your holiday.

We look forward to welcoming you soon again.

Best regards from Velden,

Sascha Marx
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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