We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,648)
Filter reviews
3,648 results
Traveller rating
2,511
888
187
43
19
Traveller type
Time of year
LanguageAll languages
More languages
2,511
888
187
43
19
Show reviews that mention
All reviewsinfinity poolselect suiteboat yardself cateringnautical themedeluxe suitewatch the boatsgran canariakids clubhalf boardlovely hotelfloor overlookingbuffet stylereception staffglass of champagnehigher floorpool towels
Filter
Updating list...
1,154 - 1,159 of 3,648 reviews
Reviewed 29 April 2016

We were staying on the 9th floor overlooking the marina. Very very spacious and spotlessly clean, lovely touches like the wine and chocolates, made it special. The staff were very friendly, helpful and efficient. The cleaning staff were amazing, clean towels and bedclothes every other day. We had a massive balcony where we had our breakfast every morning. No need to bring beach towels as they were provided also. Dressing gowns and slippers were also provided. We have been in Puerto Rico several times, but this is the first time we have stayed at the Marina Suites, would never stay at any other accommodation again. We are sad to be going home tomorrow. Many thanks

  • Stayed: April 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank Noreen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones Públicas at Marina Suites, responded to this reviewResponded 30 April 2016

Dear Noreen, Thank you for choosing Marina Suites as your holiday destination, and also for letting us know your marina experience as its very important for us.
We are very glad to know that you enjoyed your stay over here, we feel satisfied having fullfilled all your expectations.
We are looking forward to have the pleasure in welcoming you back on board!
From Marina Gran canaria with love!
Vinita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2016

We love this hotel and returned again this year. The situation of the hotel is ideal. The hotel itself is very clean and the staff are all pleasant and eager to assist if needed. The rooms are large and comfortable and the new decor makes it feel like home. We have always reserved half-board eating and have never been disappointed. The variety of breakfast food is amazing and abundant. The dinner buffet is delicious and the new show cooking is fun and allows you to try a variety of meats and fish cooked to perfection. The down side of this hotel is there are many families with young children and at times their cries and running feet can be too much. The hallways of the hotel are noisy, but after 23h00 the hotel goes quiet. The other noise factor is the dockyard behind the pool. The sounds of saws, hammers and other work going on are a miner distraction from an otherwise calm moment at the pool. The poolside spa is amazing for their massages and their new fish pedicure. In years past we enjoyed the variety of shows the hotel offered after dinner (at 21h30), but this year the program was changed and we missed that entertainment feature. The singers/musicians in the hotel bar were met with mixed reviews by us and those we met during our stay. The hotel's animator (Daniel) was not only fun and hilarious, he really did a good job engaging people to play games, old and young alike. We will be back again because the benefits largely outweigh the drawbacks.

Room Tip: any room above the 2nd floor is excellent
  • Stayed: April 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Colchicos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones Públicas at Marina Suites, responded to this reviewResponded 30 April 2016

Dear colchicos, Thank you for choosing Marina suites as your holiday destination.
We feel very honoured to know that your stay was pleasent and that we made you feel like home :)
We are looking forward in welcoming you back on board!
From Marina Gran canaria with love
Vinita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2016

Just back from our second visit to marina suites in six months. Fab location we were on the eight floor overlooking the marina - heaven on earth. Clean, lovely touches like the wine and chocolates make it special. Staff friendly and hotel and grounds very well maintained. Only issue we have is the twin beds which part in the middle. We will be back

Room Tip: Best views higher floors
  • Stayed: April 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank malcolmh730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones Públicas at Marina Suites, responded to this reviewResponded 28 April 2016

Dear Malcolm, Thank you so much for choosing Marina Suites as your holiday destination. We are very glad to know that our services and facilities reached your expectations once again, it makes us feel really satisfied, we agree with you its our particular "heaven on earth", for any special suggestion dont hestitate in contacting us.
See you soon sailor!
From Marina Gran canaria with love
Vinita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2016

The Hotel is in a good location right on the marina it has fantastic views if you have a marina view room,we were blown away by the views.

The room is very large and spacious love the décor very nautical and modern,which we loved,massive balcony biggest we have had which was a bonus,separate bedroom which was spacious,bathroom spacious liked the boat themed shelf in the bathroom good touch.Also very clean.

If you are self catering it is well equipped,we were amazed by the choice,kettle,teapot,toaster,microwave,coffee maker pots and pans etc..

Good size TV but we didn't watch TV.

food was good had show cooking every night,offered a variety of choice.
fresh orange juice at breakfast was great,the burger at pool bar lunch time was lovely great sized tasty burger.

The pool was large overlooking the sea with amazing views,the seats by cliffs were a great addition loved sitting there great views of the sea.

Service was fantastic very helpful on reception,staff welcoming when having food,and we had a nice cleaner very polite.

Hotel is peaceful at night.

Ok now here are the negatives

we were surprised with the size of the dining area for a large hotel although nice theme the tables were too close it did feel slightly cramped.unfortunately we experienced a lot of noise in the dining area lots of very young children running around and screaming babies,we don't mind family hotels but this was a little too much it was never quiet every night the same,we didn't get any peace when eating food which was a shame.
Was a bit disorganised in the dining area staff were confused if we paid for water we felt like though not sure that we were being overcharged and we paid every night.was going to get charged for a coke and water one night but we didn't have a coke,just found one man to be rude out of all the waiting staff.

The breakfast area was cramped inside loads of outside seating but cold and shaded,breakfast was very repetitive not too much variety compared to other 4 star hotels have stayed in,also had noisy screaming babies,the room in the morning was noisy due to thin walls and windows in the bedroom,the noise echoes up the corridors especially from the kids club,and anyone being noisy in the corridor,the cleaners come early in the morning here about 8 in the corridor they were occasionally loud we had to put the sign on the door beware if you forget to put it on they could disturb you when in bed.

Negatives about the room

The glass door on the shower didn't open which could be dangerous when running a bath/shower could scold yourself,the bath had some paint chipped inside should be repaired,no sanitary bags and no hand soap provided.could do with a bath mat inside the bath could slip.

The TV was not really catered for English,although we wasn't really fussed about it there wasn't a TV in the bedroom which can be a nice addition with some added English channels.

WIFI is free in room but cuts off a lot and can be slow at times even with a router in the room.

The entertainment wasn't to our taste,in a cramped bar with kids running around,even when coming into reception after doing many tours.We wanted to relax so didn't bother going in the bar.

Pool area was cramped sunbeds too close together.

I wouldn't recommend this hotel to couples looking for a peaceful hotel it is totally the opposite even in April.
More catered to families with very young children.
We liked the marina but could be noisy for some people as boats were being repaired washed and moved which made noise during the day.

Overall we thought the hotel was great looks wise shame it's not more catered for couples,which we initially thought.

Would highly recommend for families not for couples unless you don't mind lots of noise.

For us as a couple we wouldn't return just simply because of the constant noise.

Room Tip: marina views higher floor
  • Stayed: April 2016, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank traceradio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones Públicas at Marina Suites, responded to this reviewResponded 30 April 2016

Dear traceradio, first of all thank you for choosing Marina Suites as your holiday destination.
We are glad to know that part of your stay was a good experience, and we feel really sorry for the inconvenients you had passed, about the noise of the clearners, the bathroom issue will let the departments in charge of this areas know the situation and definetly wil take into consideration in order to provide our customers the best marina experience and keep in mind your suggestions for the next time!!
For any other comments you want to make dont hestitate in contacting us.
We hope to see you back on board!
From Marina Gran canaria with love
Vinita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2016

We have been to this beautiful hotel 3 times now and still miss it as soon as we leave! We never get tired of the amazing views from the rooms which you can see the lovely sunsets and also the harbour. The view from the breakfast area and snack bar looks over the sea as does the infinity pool. All the staff where ever you are in the hotel are so friendly. The rooms are very nice but they were before the renovations. The location is great with the beach a few minutes away or a bit further but worth the walk to Amadores beach. There is also a ferry to Mogan/Anfi and Arguinnegin which are all worth a visit. Just wondering about the show cooking in the restaurant as it may be a long wait during busy times? The snack bar for lunch has excellent food. If you are able to go the Puerto Rico Beach Club also has excellent food. We love it/ the boys love it and we wish we were back there!

  • Stayed: April 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank ElaineHHT1114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager H, Director de Relaciones Públicas at Marina Suites, responded to this reviewResponded 28 April 2016

Dear Elaine, Thank you for choosing Marina Suites as your holiday destination.
We are glad that you enjoyed your stay once again with us, and we succeded in fullfilling your expectations, we would like to have the pleasure in welcoming you back on board.
From Marina Gran canaria with love!
Vinita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews