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“Great stay at The Peninsula Hotel”

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Peninsula Resort & Spa
Ranked #6 of 28 Hotels in Agia Pelagia
Certificate of Excellence
Reviewed 23 September 2012

We stayed at The Peninsula Hotel from 4th to 14th September 2012. We thoroughly enjoyed our stay. Hotel location is amazing with stunning views from all sides.

Pools nice and beaches within easy reach, yes there are steps but this was not a problem for us - only 5 min walk to a choice of 2 beaches. The Hotel complex is spread over a large area and nicely landscaped. For those who complained, maybe check the hotel website and pictures as it is clearly on a 'peninsula' which was why we liked this hotel so much.

The food was lovely - we stayed for 10 days and always a nice choice, we hardly noticed any repetition. All inclusive drink choice is good. We found most of the staff were very friendly, except for 1 or 2. Alexis the Maitre d'hotel was always very friendly, happy and professional. Special praise to Nadia who was always so cheerful. Also the Italian chef!

We would recommend this hotel to family and friends and definitely stay here again!

The only negative is the entertainment is in french mainly and quite repetitive every night (including the same cd for the disco) but it didn't detract from our holiday! There is a lively little bar called Nemos on one of the beaches just 5 mins walk away with the best Mojitos suggested to us by Nadia.Ask for Georgio He is the owner and friendly to all his guests.

We are sad to see some negative reviews on here as it really is a great place and great value for money. We met plenty of friendly people and look forward to another visit!

Felipe (Chileno) & Clare (English)

Room Tip: We stayed in one of the 900 block rooms and although a little away from the main hotel by 2 mins wal...
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  • Stayed: September 2012, travelled as a couple
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Thank Felipe N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 September 2012

Just returned having had 2 fantastic weeks at Peninsula. Travelling as a mature couple this hotel offers excellent value for money. Thank you so much for your hospitality and attention especially to Alexis the restaurant manager, his wife Maria who ran the bar during the daytime and sometimes at night, Mario and his brother Emi (bar and rest) Nandia (bar and rest) and the most helpful receptionist Sophia who could not do enough to make our stay as comfortable as possible. This hotel has a most enviable location with superb views all around with most of the rooms having a sea view. We had one of the bungalows which was spotless with towels changed every day and beds changed every couple of days. The clientelle were predominantly French and all the animation is in French but this was not a problem. We found that the French people were very polite and well mannered and i am sure this is one of the reasons this hotel has managed to maintain its standards. The food is a little repetative but whereas in the past with other all-inclusives you find the menu is repeated in the second week, this hotel seemd to have something different every day and you could always find something to satisfy the appetitie. The local spirits are fine, beer ok and the wine is drinkable and in abundance at meal times. The hotel owner is round and about all the time watching and making sure everything is running smoothly. The attention to cleanliness is amongst the best I have seen on my travels. As soon as a table is vacated it is cleaned and reset for the next clients. Maria must clean the bar tables a million times a day, you never saw the tables left cluttered for more than a minute once vacated. The swimming pools were spotless as were the beautiful gardens full of Oleanders and Bouganvillia. The hotel has a pontoon beach and a bar and the sea is easily accessible from here. There are also 2 small beaches either side of the hotel with direct access to both of them from the hotel. One beach has just a small bar and the other has tavernas and a couple of supermarkets. You have to pay for the beds and parasols on all the beaches even the hotel pontoon but it is only 6 Euros for the day for 2 beds and a parasol. A 20 min walk away is the main village with lots of tavernas and boutiques and a narrow beach. A further 20 min walk is Lygaria beach which is lovely and quiet with a taverna at the far end. The one and only negative point that I have to say is that because of the number of uneven steps around the hotel (from the upper pool bar to the beach bar one route 180 steps) I would not recommend anybody who is infirm or with young children. We have already booked to back to Peninsula 14 May next year and cannot wait to be re-united with our new friends. For around £30 pppd fantastic value for money. From Tony G, Cheltenham

  • Stayed: September 2012, travelled as a couple
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5  Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

I stayed at the Peninsula this past week and can only say it turned out to be a bit of a nightmare. The coastline, weather, sea and weather were nothing less than serene, but that's about where the pleasantries ended. On our arrival, we were put in what was basically a boiler room with a couple of single beds due to our being taken off the system for an unknown reason. We were told this would be fixed the next day, so weren't too bothered. We got out of the room (in which the bedding's comfort really was pretty awful) the next day and went for lunch at the hotel's buffet restaurant. It looked a nice spread, but even thinking about it now is making my stomach churn - ill go into that in more detail later. Anyway, whiling away the time in the pool and the sea was close to perfection, with the weather like nothing I've seen before. But, that can only go so far. We eventually got into the ro to find the only difference was a balcony - nice touch, I'll give them that - rather than the small window in our basement room from the night before, a bath with no plug, a hair dryer, a safe and an equally uncomfortable double bed. The TVs are truly shocking, especially if you're English. You may think you don't need these things while on a beach holiday, but when you're quite fed up with no one being able to understand you and in turn listening to languages you couldn't even guess at, a couple of English channels wouldn't go amiss - even on the tiny 14" portable. Me and my girlfriend are 22 and 23 and have by no means run out of things to talk about, but the days here really drag on. We got by fine for the first couple of days, despite communication issues, but by the third of a scheduled 6 we were ready to give in. The food that didn't seem so bad before was making us ill just at the thought of it. Between the hours of 7:00-9:45 (breakfast) 12:30-14:00(lunch) and 19:00-21:00 (dinner) we couldn't even stand leaving the room through fear of the smell. For the entirety of day 3 (or 4 if you count the first night) I had to be within running distance of a toilet, and 36 hourst from then, still do. The local water is not fit for consumption, and though we bought bottled from the small shops by the beach and in the hotel, I felt no better. I don't want to sound too bitter, even though I am, but I'm sure they fill the mineral water bottles with tap water - 40cents is ridiculously cheap for a 2 litre bottle of proper mineral water wherever you are. The point of this review isn't just to totally slate the hotel, but to warn others not to do what we did. By the end of the 3rd day, after having had nothing to eat and feeling no better, we were so desperate to get home that we scheduled the quickest flight to London, which happened to be in 3 hours. 10 hours, £750 and thankfully no mishaps - probably thanks to not eating - later, we were home and had no regrets in that other than making the mistake of booking the wrong hotel in the first place. By the way, we don't have huge amounts of money and know the next time we can get away won't be for a long time, but the £375 each to get home was a cost that neither of us hesitated in paying on top of our initial holiday spend. Do yourself a favour and don't put this review down to someone with a gripe thanks to a bad time. Seriously consider your optio s before making a choice and don't rush in like we did, or you could be the next one writing this from the toilet at home 2 days early.

  • Stayed: September 2012
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5  Thank Ricky557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

Reception staff unfriendly. Were two receptionists, a nice one, but most of the time was one of un awareness of service.Four times I told the reception that the phone in my room is not working and nothing is done with it. So I do not wake-up call. Dinner basic but nice. Poor breakfast.Dining room staff not accommodating.The hotel is located in a remote area. Located on a cliff with a beautiful view. To go down to the sea you have to go through a journey down and then back up. Same with some of the pools. The entire hotel is built on a slope and there to carry the bags up and down the stairs. Very basic rooms and part of the group found in the rooms worms on the walls. One member of the group received a dirty and smelly. If you want to find a place to eat outside the hotel you have to go about 15-20 minutes down the cliff on a dark road.The only good thing I can think of in this hotel is the fact that my company paid for a stay.And sorry one more thing that looked stunning scenery from.Short. If you can, go to another hotel.

  • Stayed: September 2012, travelled on business
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1  Thank dinTel_aviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

staff were not nice, professional or helpful
food was very repetitive and not very nice
the hotel itself was nice but not a 4 star
there is no snack bar between meals just some cold pizza
very noisy at night due to a sort of disco they have
really strong smell of sewerage in places

Crete was amazing I highly recommend but don't stay here

  • Stayed: September 2012, travelled with family
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2  Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peninsula Resort & Spa

Address: PO Box 1215, Agia Pelagia, Crete 715 00, Greece
Region: Greece > Crete > Heraklion Prefecture > Agia Pelagia
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Agia Pelagia
#4 Spa Hotel in Agia Pelagia
#5 Luxury Hotel in Agia Pelagia
Price Range: €87 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peninsula Resort & Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
The Peninsula Resort & Spa is located in the Heraklion prefecture of Crete, in the village of Agia Pelagia, just 25 km away from Heraklion town. The hotel is built amphitheatrically on a peninsula of distinctive natural beauty between the bays of Mononaftis and Psaromoura, forming a unique panoramic view of the Mediterranean Sea. The hotel offers direct access to three different beaches ideal for swimming and snorkeling due to their protection from the frequent northeastern winds that regularly affect the North of Crete. The hotel is compromised of two main buildings and several groups of Bungalows with great views of the sea. In total the hotel offers 250 guest rooms of various types. The architectural and decorative style of the hotel is simple yet elegant aiming to maintain a traditional Cretan style and highlighting the natural colours of Greece. The Peninsula Resort & Spa is the ideal destination for those seeking both relaxation and enjoyable holidays in Crete. ... more   less 
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Also Known As:
Peninsula Hotel Agia Pelagia
Peninsula Agia Pelagia
Agia Pelagia Peninsula
Peninsula Resort & Spa Crete/Agia Pelagia, Greece

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