Arrived Saturday 4pm unfortunately so did everyone else, had to que an hour and were told our room wouldn't be ready for another hour (does say rooms might not be ready till 7)
Our friends ran a bath on arrival but it wasn't connected to the pipes & flooded their apartment
We spent €32 on sheets which seemed a lot
You need to rent towels but we brought our own
Our heating didn't work, only the bathroom rad worked, I told Reception who spoke to the very rude maintenance guy & was told he won't come to room, he said it works he checked it last week, if we left bathroom door open and rad high it heated the room adequately so I didn't push the issue.
We arrived Saturday & was told a cot would be brought to our room - it arrived Wednesday but only after asking every day and phoning mountain vacations and getting them to speak to reception.
Our booking was messed up, we were all expecting ski passes and were expecting 2 adults and 3 kids to ski school. No one had our booking details we were sent from 1800ft to 1600ft back to 1800ft to reception which was shut as Sunday and wouldn't be open till the following afternoon so we missed a few days skiing. We were given 2 adult and 1 infant ski passes so ended up having to buy more €100 per adult and €82 per kid! We also had to pay for 1 adult to to ski school which was a lot.
Wednesday our hot water packed up & we were told we'd used it all even though we'd been out all day, we ended up washing in our friends apartment.
€300 euro deposit taken, if you don't clean apartment and get reception to inspect they on last day they keep your deposit, the sign telling you this goes up on a Friday and is tiny so beware.
Kitchen equipment was a dishwasher, hob & microwave all in good order. FYI Cutlery and cooking utensils in drawer in dinner table - easily missed. No kettle no toaster no oven. Shop at Aldi on way into Puy St Vincent, as road in is frightening and quite a drive.
Ski slopes were very good, cafes & restaurants were very good and reasonably priced. ESF was enjoyed by all.
Found a little shop at the end of our block sells lovely fresh baguettes, no one tells you where anything is so have a good look around. Also there is a cheese and meat shop, a Bakery & a chemist at 1600ft (inside).
They charge you for anything and everything, have to buy a TV card and ask for a remote to get TV to work - we didn't bother as had a portable DVD player with us. They charge to park in covered bays but if a bay was open we just parked in it anyway or parked on the road, no one said anything.
You can ski straight down a red to ski lifts or across the red over the kind of bridge onto a blue. If new to skiing there is a free bus down to 1600ft where all the cafes esf etc is.
FYI: There is swings/slides and sledge run at 1600ft and bouncy castle at 1400ft.
Swimming pool was very small and dirty but the water was warm.
If you come prepared with your own stuff (sheets/towels/cleaning products/loo roll/food) and safe in the knowledge that if anything goes wrong no one will help you'll be fine
I'd definitely return to Puy St Vincent but would prefer to stay at 1600ft apartments
