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Reviewed 18 May 2018

We agree that the booking was 100% guaranteed and we were also expecting a “100% guaranteed” pleasant stay of the guest which is not the case.

The guest didn’t like the room which is offered and there has nothing being done from your end.
We (Kabra Travel Services Pvt. Ltd.) as a company work with all the leading chains of the hotel and all of those hotels priorities on guest satisfaction first and so far we have not experienced any of them charging us for a unhappy guest. Yes they do charge cancellations charges for a no show or whatever but not in the case of a guest reaching hotel and being unhappy with his room.

I truly understand the non availability issues etc at your end due to which you cannot upgrade him or whatever but similar level of understanding is expected from your side as well. Had it been a no show or something, we too would have supported the hotel and spoken to guest accordingly but not in this case.

I am surprised to know that your senior management prefers charging an undeserving and unethical charge over client satisfaction and also a mutual business relationship (TA and Hotel)in the longer run.

Over and above charging of 1 night for a early check out was OK with us and we would have even paid from our pocket but what charges you mentioned is unethical. This shall really spoil up a budding association that we have just started a month ago.

Room Tip: dont even think to book 1st category room its horribly
  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank NiralP35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnson M, General Manager at Citrus Chambers Mahabaleshwar, responded to this reviewResponded 10 June 2018

Thank you for taking the time to write about your experience at our resort. It is certainly not great to read that you had such a difficult time with us, and that the standards set were not matched or addressed at this time, as this is certainly not what the Citrus Chambers Mahabaleshwar experience is all about. We would have been only happy to correct and investigate the service issues on site, however, we have taken all points mentioned seriously and will address them with our team. If you do decide to visit Mahabaleshwar in the future, we would be delighted to offer you a return stay, even for a short while in between your travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

This place is good for people who wants to move away from the city life and some nature. The staff especially one guy named Brahma assisted with good food, services and hospitality. The overall experience of stay, spa and sports was very refreshing.

Stayed: May 2018, travelled as a couple
Thank BhaminiS5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnson M, General Manager at Citrus Chambers Mahabaleshwar, responded to this reviewResponded 10 June 2018

Thank you so much for taking the time to write such a wonderful review about your time spent with us at Citrus Chambers, Mahabaleshwar. We are delighted that you enjoyed your holiday and that everything was to your satisfaction. We continually strive to ensure guest satisfaction, Hopefully, we will see you back at Citrus Chambers Mahabaleshwar.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018

This is a nicely maintained heritage property with clean ambiance and lots of trees around. They had a rather less staff but the service was prompt. Buffet breakfast and high tea both were awesome. We also ordered food from their ala carte menu and it was good too. Rooms are clean and comparatively spacious.

Stayed: April 2018
Thank poorneshwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnson M, General Manager at Citrus Chambers Mahabaleshwar, responded to this reviewResponded 10 June 2018

Thank you so much for taking the time to write such a wonderful review about your time spent with us at Citrus Chambers, Mahabaleshwar. We are delighted that you enjoyed your holiday and that everything was to your satisfaction. We continually strive to ensure guest satisfaction, Hopefully, we will see you back at Citrus Chambers Mahabaleshwar.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018 via mobile

A really good and beautiful spot away from city life with lots of trees, fresh air and greenery. Delicious food and friendly hospitality. One could just relax and enjoy the different amenities in the resort and have an amazing time.

Stayed: May 2018, travelled as a couple
Thank EbyJ20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnson M, General Manager at Citrus Chambers Mahabaleshwar, responded to this reviewResponded 10 June 2018

Thank you so much for taking the time to write such a wonderful review about your time spent with us at Citrus Chambers, Mahabaleshwar. We are delighted that you enjoyed your holiday and that everything was to your satisfaction. We continually strive to ensure guest satisfaction, Hopefully, we will see you back at Citrus Chambers Mahabaleshwar.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018 via mobile

Very good service good food good ambiance. Services by chef Manoj Rana was great. Mr. Brahma, Ms Rupali,Puja, Sonali,Kiran,and Swati is very impressive.
Staff at the front office too is very polite and always smiling a great sign of attracting more guests. A place worth recommending to friends once back home.

Stayed: May 2018, travelled with family
Thank KAVITA68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnson M, General Manager at Citrus Chambers Mahabaleshwar, responded to this reviewResponded 10 June 2018

Thank you so much for taking the time to write such a wonderful review about your time spent with us at Citrus Chambers, Mahabaleshwar. We are delighted that you enjoyed your holiday and that everything was to your satisfaction. We continually strive to ensure guest satisfaction, Hopefully, we will see you back at Citrus Chambers Mahabaleshwar.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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