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Agriturismo Cielsereno(Casole d'Elsa)
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Reviewed 15 October 2015 via mobile

My fiancé and I stayed for one night recently whilst travelling around Tuscany. This hotel had been highly recommended by our travel agent and we thought we'd like to try it ahead of returning to Tuscany next year on our honeymoon. After this visit this Hotel will definitely feature in our honeymoon plans.
We were made to feel very special from the moment we arrived and nothing was too much trouble from the wonderful staff. The hotel has an amazing Spa, Pool and gym. Set in extensive grounds in idyllic Tuscan countryside this hotel is fabulous. The restaurant serves excellent food and an extensive and yet sensibly priced wine list completes the experience. Not cheap, but worth every Euro !

Stayed: October 2015, travelled as a couple
1  Thank steve b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlaBiagi, Direttore vendite at Belmond Castello di Casole, responded to this reviewResponded 16 October 2015

Dear Steve,

Allow me to express on behalf of all the Castello di Casole staff, our delight in read such amazing words. We are really honored to hear that we have exceeded your expectations, making you feel unique. It is motivating to know that you are planning to return to celebrate your honeymoon with us and we all look forward to welcoming you back next year for more unforgettable moments to come.

Warm regards,

Ilaria Biagi
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2015

This is a gorgeous property with an amazing staff! We were in a one bedroom suite which was located in an 11th century building. The rooms in the suite were spacious and beautifully decorated. The grounds are amazing as well as the infinity pool which overlooks the hills of Tuscany! I would also like to single out Antonio from Tosca who always made us feel so welcome. The hotel is quite isolated as it is located on 4200 acres yet was a short drive to the hill towns of San Gimignano, Volterra and Sienna. I really wish we could have stayed longer!!!! Best hotel in all of our travels to Italy!

  • Stayed: October 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank linda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlaBiagi, Direttore vendite at Belmond Castello di Casole, responded to this reviewResponded 12 October 2015

Dear Linda,

Thank you for sharing your enthusiastic feedback after your recent stay at Castello di Casole.

We are glad to know you have enjoyed your days with us and that you loved the property, its central location in the heart of Tuscany and the hotel facilities. In particular we are grateful for your rewarding words towards our hotel staff.

We really hope to have the chance to welcoming you again during your next visit to Tuscany for another unforgettable experience at Castello di Casole.

Best regards,

Ilaria Biagi
Director of Sales & Marketing

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Reviewed 6 October 2015

Sitting in a Tuscan downpour under the protection of a huge hilltop loggia, sun setting to the west, rainbows everywhere--a moment one wishes would never end. Oh, and the hotel makes it all possible. Easy to find, easy to enter. Very warm welcome--a nice welcome aperitif in the bar lounge while the check-in details are recorded. Personal welcome from the manager. An initial, comprehensive tour of the immediate property. Then a great room with a view to the east from the villa. Let it rain. I'm never leaving. Well, at least not until I try the bed and the meal service. Hoping they both live up to this moment.

  • Stayed: October 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank WanderJenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlaBiagi, Direttore vendite at Belmond Castello di Casole, responded to this reviewResponded 7 October 2015

Dear guest,

We are very delighted to read your beautiful words! Thank you so much for sharing your feelings about your recent stay at Castello di Casole.
Allow me to agree with you on the magic of a fall downpour in Tuscany. October is a fantastic season to come and enjoy our beautiful property and we are really happy to learn that you have loved our hotel facilities, the comfort of your bed and your suite, our food, the staff service and that all contributed to such a gratifying experience.

Looking forward to welcoming you very soon again for another memorable stay at Castello di Casole.

Warm regards,

Ilaria Biagi
Director of Sales & Marketing

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Reviewed 5 October 2015

From the moment of arrival, this property was amazing. After traveling close to 23 hours from California, we did not need to worry about traditional "checking in". We were greeted out front and shown to a very comfortable sitting room. After Prosecco was poured for us, our credit cards were taken and checkIn was done for us. The team very graciously took pictures of us outside then showed us to our gorgeous suites with huge terraces and amazing views. The manager Frederico was always available, we saw him often in various locations around the property. The staff was always gracious, always helpful. The views from our Olivetto suites were stunning. The spa on property was beautiful, Christine is an exceptionally gifted masseuse. The restaurants, outstanding.

Room Tip: It depends on preference. . We were in the Olivetto suites, #30+31. Very private with stunning views.
  • Stayed: September 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlaBiagi, Direttore vendite at Belmond Castello di Casole, responded to this reviewResponded 6 October 2015

Dear Carol,

Thank you for your amazing words describing your experience at Castello di Casole.
Allow me to thank you to have found the time to share your opinion about your stay with us.

We are really delighted to learn you have found in our hotel a place where to relax and enjoy your holiday in a warm and worry-free ambiance and that you have appreciated the service of our hotel and the professionalism of our staff.

We hope that you had a wonderful trip back home, and whenever you wish to come back, be certain that our entire team will be here waiting for you with the same smile and friendliness.

Warm regards,

Ilaria Biagi
Director of Sales & Marketing

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Reviewed 4 October 2015

You know it's spectacular. On our last night we were delighted to share a Tuscan sunset with chef Daniele and Frederico the exceptional hotel manager.

We had an absolutely magical experience at Castello di Casole. My husband and I were treating our mothers to the ultimate Italy experience and we chose Castello for the full Tuscan package. The views, the beautifully restored buildings, the FOOD. But what impressed us most was the culture. The team is the best we've experienced in our extensive travels. They treated our mothers like queens and made it a trip to remember. IT is a perfect point from which to Satellite your Tuscan exploration. We will definitely be back and will also discover other Timbers properties if this level of service is their heart.

  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank carlbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlaBiagi, Direttore vendite at Belmond Castello di Casole, responded to this reviewResponded 6 October 2015

Dear guest,

Our staff takes great pride in being able to provide the most bespoke service possible and hearing feedback such as yours is one of the many ways to encourages us to continuously do our work with passion and dedication.

The 'golden hour' as we like to call the sunset here, is one of the most emblematic moments of the Castello di Casole experience. We are glad you have enjoyed the company of our Chef Daniele and our General Manager Federico while watching the beautiful sunset from our terrace. We love to create memorable moments that help make our guests' stay an unforgettable one.

We are delighted to know that you, your husband and your mothers truly enjoyed your days with us and I really want to thank you for your amazing review.

We eagerly look forward to your return to share many other wonderful experiences at your new home in Tuscany.

Best regards,

Ilaria Biagi
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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