The stay at Atlantica Holiday Village Rhodes was so amazing. The service here is so professional, very nice, always happy and ready to help. The food here is also very tasty. A lot of different meals, so everybody find something what like eat. More
Expedia.com
Priceline
Hotels.com
Myself, partner and 3 year old just arrived home from 11 nights at Holiday Village Atlantica Rhodes, so whilst everything is fresh in my mind, here’s an honest review!
Hotel is quite big, with different sections : activity , relax and deluxe.
Room : We stayed in the activity part and had a swim up room (room 2102) well worth the extra money! Childrens Safety barrier on terrace door. Sun beds on the terrace and direct access to the pool. Our terrace had the sun all day! (Not all the swim up rooms did)
A king size bed and a double bed for the 3 of us was perfect!
Minibar also re-stocked daily for free.
(Try to request rooms 2101-2105 for sun and a more quiet part of the activity section)
Food: We found the food quite repetitive but quality was always really good and plentiful. We would have preferred more traditional dishes but it seems they cater for the ‘standard British person’ a little too much. We ate out of the resort a few nights to break it up a bit. But there was something for everyone so this wasn’t a big problem for us.
Staff: brilliant! Everyone is so friendly and accommodating. Lots of entertainment staff around doing activities for the children (and adults) from morning til night. Kids clubs were even still running past 8pm ! Evening entertainment on the stage area had lots of kids (and parents) involved!
Pool: a few huge beautiful swimming pools, they are very cold though! My 3 year old was a little reluctant to get in. But once your in you get used to it pretty quickly. There is a smaller heated pool near the park!
Splash park was fab! Everywhere is really clean and tidy and maintained well.
Weather was perfect for mid October , around 26 every day, brilliant sunshine til 6pm. Chilly in evenings so bring a light jacket / jumper. Specially for little ones.
Children receive a gift bag day after arrival with T-shirts , swim goggles etc which we thought was a lovely touch!
Location: beach a short stroll away. Turn left out of activity reception and then left again. It’s a shingle beach with beautiful clear waters. Sea shoes recommended! We were amazed at the mountain goats so close by.
Not too much around the area , but if you walk around 15 mins to eucalyptus St you’ll find more bars , shops and restaurants.
Michels tarvana restaurant outside the hotel was really nice and fairly priced! Worth a visit.
Plenty of ATM’s and bus stops around and a small supermarket directly opposite the hotel.
The hotel uses a holiday village app to book the activities, spaces fill up fast so be quick. Such as high rope climbing etc
A la carte restaurants are bookable on the Atlantic app but also book fast, go to reception to get booked in if you don’t get a space on the app.
Would return to this hotel once our son is a little older and wants to participate in more activities , overall had a wonderful stay! Definitely book that swim up room !!!
I’d class this hotel as a 4 star , based on other hotels we have stayed in previously.
Dear georgiawarren07,
Thank you for choosing the Atlantica Holiday Village Rhodes for your vacation this summer and for taking time to share your thoughts and experience with us.
We are delighted to read you detailed review and we are really glad you have enjoyed your holidays overall. We really appreciate all your comments and it is very pleasing to know we met your expectations.
Once again thank you for the 4* review, the kind comments and for recommending us to future travelers. We look forward to welcoming you back again and possibly exceed your expectations next time, so we can gain your 5th star!
Kind regards
Marios K
HV Rhodes is a lovely hotel, clean and staff pleasant and friendly.
On arrival we had a swift check in. We booked a swim up room so we could sit on the balcony, Next day we found that we had no sun on our balcony and as the pool was freezing we spoke with the reception team and they arranged a room swap for us on the Saturday by lunch time sat we still had no idea when we would change rooms so we went back to reception she was a little abrupt and informed me that we were told 7pm which we was not informed of, there were 3 empty rooms all day and I wish we had the option of upgrading and paying extra but we were not given that choice by the receptionist.
Food was ok not much lots of pork and pasta I did have a couple of days with upset belly. There was themed restaurants in the complex but did not have the chance to try these as they were booked the whole
Time we were there Which was disappointing. The lunch time food truck was brilliant and Debbie was amazing my son loved her.
Entertainment was good if you had little ones. Rachael and the evening team were excellent my son especially enjoyed the evening entertainment more and really wanted to win a Russell the Brussels t-shirt.
We would definitely come back to a holiday village but maybe try another one.
Dear Lian M,
Thank you for choosing the Atlantica Holiday Village Rhodes for your vacation this summer and for taking time to share your thoughts and experience with us.
We are really happy to read you enjoyed your holiday overall and appreciated the cleanliness of your room and grounds. Even more happy to know that once more we receive a comment on our staff members' friendliness and hospitality making a difference to our guests' experience.
We do regret to read regarding the miscommunication on your room change and the a la carte restaurants. Your feedback will be communicated with the relevant departments so we can make things more efficient,
Once again thank you for your 4* review and the kind comments. We look forward to welcoming you back should you decide to give us a chance to make it a 5* experience!
Kind regards
Marios K
The sweetest personnel and a beautiful place with all the extras. Kolumbia harbur, tsambika beach and Linda’s all worthwhile trips to enjoy. The a la carte Restaurent’s at the hotel is highly recommendable. We enjoyed the deluxe area especially at dinner time. The main Restaurent is very noisy.
Dear Randi H,
Thank you for choosing The Atlantica Holiday Village Rhodes for your holidays this year and for taking the time to review our hotel.
We are delighted to read that our personnel made such an impression. Your kind words motivate us to continue offering the highest level of services and we truly thank you for that.
We hope that you decide to come back so that we may see you again in the very near future!
Kind regards,
Erinnie M.
Not 5*!! I have stayed at many hotels and I would definitely not rate this as a five star hotel. The staff are friendly and helpful. Good range of activities for children. Rooms are somewhat clean, cleaner takes less than five minutes to clean a whole room. Soap given in a dispenser. No iron, no tissues, no change of bedding. Although there are 2 Al la carte restaurants, the booking system always shows up as no availability, reception staff said you must book at least 3 days before you’d like to make a reservation!! Buffet food was okay- but after a week we really fancied a change! Finally the night time entertainment-I don’t know if it was because we went off-peak but this was repeated every single evening, it was only on Saturday night we saw a local dance group. I definitely will not be booking to come back again! And would not recommend this hotel, we paid a fair price for an unfair deal!
Dear San M,
Thank you for choosing the Atlantica Holiday Village for your holidays this summer and for taking time to share your thoughts and experience.
As you surely can attest, we consistently receive excellent feedback, however we do regret to read your holiday was not up to your expectations. It is very important to us though to thoroughly review less positive comments to further improve the product and services of our hotel as it is our aim to provide the best guest service and to continuously improve ourselves. The few points you have raised will be passed on to the relevant departments.
Once again thank you for your review and we hope you will give us a chance in the future to welcome you again.
Kind regards,
Erinnie M.
ATLANTICA HOLIDAY VILLAGE RHODES
Landed in the rain, but having checked weather apps, we knew things should brighten up tomorrow or day after latest.
Met by two smiling staff that were eager to help. Check and quick and smooth.
You’ll need 3 apps:
First choice (even though we booked through TUI and have their app’.)
Holiday Villages
Atlantica Hotels
Given room 1117 that was just up the stairs (lift was available) from reception. It was an accessible room that we hadn’t booked. The toilet was high, the wash basin was low and the shower was more wet room style with no screen. Preempting the whole bathroom becoming an additional swimming pool, we decided to head back to reception to query this. Initially told we must have requested this, the receptionist then went to speak to the lady from Guest Services. She returned to say all ’shower only’ rooms were like this. Not convinced (as it’s not been mentioned in the many reviews) I’ve read) we spoke to Guest Services ourselves who said we could have a different room after breakfast tomorrow. Not ideal to not be able to unpack and settle in, but at least a resolution and we were dealt with politely.
The restaurant was being kept open until 1am for the late arrivals which was welcome news, but unfortunately all that was on offer was some dried up spaghetti and lukewarm sauce.
It’s really not been a good start and I’ve gone to bed wondering what the hell I’ve done booking this place, which does not seem to match up to the other reviews at all.
The following morning we went for an explore around the ‘village.’ All looks nice and clean, just left a bit drab after the rain. The tunnel between the areas stinks (and continued to stink for a few days while it dried out.) Great facilities for YOUNG children. Harly anything for our 'tween.’ We did ask one of the Holiday Village lads in reception, but they said teens just go to the Kids Club.
Later in the week, all of us had a go at archery, but only got 4 arrows each due to numbers. Instructor was good though. Friendly, safety conscious and fun.
The pools look great. We always managed to get sunbeds somewhere. Can see it being a problem in high season as not a lot of space as the umbrellas are fixed to the floor so you can’t ’sqidge’ things up.
It’s October and the pools are freezing! I gave up after dangling my legs in. I did brave the lazy river, but again, too cold so I couldn’t face the slides. My daughter did and enjoyed them.
I also used the indoor pool once.
No activities for kids if it rains, so if you’re going out of main season, worth bearing in mind.
ROOM
Moved to another room which was much more suitable and the porters moved our things for us. All very efficient. Now overlooking noisy activity area. We actually really liked being able to hear the music and atmosphere from our room and often opened the door for this reason, but it might not be for everyone.
Really liked that the third bed in the room is a proper bed rather than sofa bed.
Plenty of good sized towels provided. No gowns/slippers as I’d expect for 5*.
Clean.
Plenty of hanging space.
Minibar fridge provided and restocked daily as part of all inclusive which was really appreciated.
GYM/SPA AREA
Gym looks nice, indoor pool ok, but small. Spa is operated by a different company. No price list and they like to sit down and go through telling you what the treatments are before telling you the prices (which are pretty high for what is offered.) It all feels a bit hard sell. Had a full body massage that was good and the therapist was very friendly, kind and professional.
RESTAURANT
Went to the West Bites which was a lovely change from the buffet. Food was better than expected and staff were friendly and efficient. There were lots of empty tables and it makes you wonder if the booking issues are down to staffing levels rather than capacity.
The main buffet restaurant wasn’t great. We've been spoilt by some great all inclusive and this was just a bit ‘meh.’ We could normally find something to eat, but spent time wandering round trying to find something inspiring. Desserts same every night, poor quality ice cream etc.. Mainly pork, fish or vegetarian.
GUEST SERVICES
One thing you absolutely cannot fault the hotel on, is trying to make guests happy. Yes, we experienced issues, but everything we mentioned, they did their best to resolve.
Anastasia greeted us at the restaurant with a beaming smile for every meal and helped with requests if you wanted to sit in a particular area.
If you asked for help at reception, they tried for example gave us maps of the local area.
Marios on the guest services desk ALWAYS stopped what he was doing to say hello and check things were going well. He listened and looked like he cared (even though he probably doesn’t with 6 days of the season left!) He helped us get a restaurant booking too. He is charming and smiley - just what you need to make your holiday better. I spoke to him so often, he may well cheer when our coach leaves later today!
LOCAL AREA
Local beaches 5 and 10 mins walk away, both lovely. Snorkelled by the rocks at the closest beach (sea was warmer than pools) and saw loads of fish.
Plenty of local shops for snacks, drinks, holiday tat.
Hired car from hotel reception and went to both Lindos and Rhodes. Wish we’d done this earlier in the week as they were beautiful and we didn’t allow nearly long enough to explore.
St. Paul’s Bay in Lindos is one of the most beautiful beaches I’ve seen. Snorkelled there for hours.
I’d definitely come to Rhodes again, maybe as an independent traveller, as it feels like there is so much more to see than we fitted in.
The Greek staff are friendly and work very hard, but unfortunately it feels like they are working with cheap ingredients inside a budget brand, at the end of season run down. We would go to an Atlantica hotel again, but not as part of the ‘Holiday Village’ concept as we don’t feel it is right for what our family wants from a holiday.
Dear funkycherry76,
Thank you for choosing the Atlantica Holiday Village Rhodes for your vacation this summer and for taking time to share your thoughts and experience with us.
We are very happy to read that your room issue was fixed promptly and to your liking. We are also really glad to know you appreciated the cleanliness of the grounds and the beauties of our island. Finally we are delighted to know that our staff members have once again made a difference with their friendly and hospitable approach.
It was a pleasure to meet you and personally assist through your holiday. I can assure you that with 6 days left for the season to end, I feel rather sad than relieved, therefore my care is genuine! Pity I was on the morning shift yesterday and I did not have the chance to be there and farewell you!
You have made some fair points and your comments are valuable. Rest assured they will be communicated with the relevant departments for evaluation and why not a possible change.
Once again thank you for your 4* review, the kind comments and for recommending us to future travelers. We do look forward to welcoming you back again. The Atlantica family is big with many resorts of different concepts. Surely one will suit your needs.
Kind regards
Marios K
