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11 - 16 of 262 reviews
Reviewed 5 August 2016 via mobile

We stayed at this hotel as a part of a travel package, which at the time of booking seemed as a good choice. The hotel is nicely located - close to the beach, restaurants and also about 15 min. walk to Old Town and main local attractions and historical sites. Sadly, this is its only advantage.
The hotel is classified as a three-star hotel, so of course no one expects the standard of five star or deluxe. However, regardless of the hotel class, one expects (at least) that what the hotel offers on its official website or in ads in travel magazines, and mostly and above all: to be clean. The room and the bathroom are decent size (for European standards :-)), with full bath, although dated which is not the issue for me at all. But they are dirty! And it is not that the staff are not cleaning. They do, they just don't know how to do it properly - or they don't care. They do not use a broom or a vacuum cleaner; they just use a wet mop - which only serves to transfer all the dirt and hair from one room to another, and from the room to the bathroom. (Gross, I know - sorry about that, but don't say I didn't warn you.)
Also, the hotel does not have those "do not disturb" signs to put on the doorknob, so each day we were "hurried" out of the room by the cleaning lady who wanted to "clean" the room. I have stayed in many hotels with different classifications, two stars included, and this is the first time I experienced this!
Also for the first time I experienced that used towels are folded back with fresh ones! Thus, all (used) towels of all persons in the room were stacked together - which is not just disgusting, but for hygienic reasons clearly unacceptable. If a guest choses to reuse her towels (save the planet, etc. ;-)) the cleaning staff should leave them where they are!
As regards breakfast one would, or at least I would, expect some of the local specialties - and would be wrong, but again not the real issue. However, if the hotel serves hot dishes for breakfast (like eggs and sausages), one would expect them to be served *hot*. Unfortunately, they were actually hot only if you were lucky to catch them immediately after they were brought from the kitchen, since the gasburners beneath the bain-maries were there solely for decorative purposes.
On the positive side, the hotel has really very friendly and always smiling staff. Sadly, however, that doesn't count for much if they are not helpful or capable - for example, one day that a towel was removed from the bathroom, but not replaced, I asked for the second towel several times at the reception desk, only to be told that they will "leave a message for the next shift". When the towel was still not there by the end of the day, I asked the lady (in the next shift) and she gave me a fresh towel immediately - why that couldn't have been done earlier, remains a mistery. That particular lady was the only helpful and knowledgeable person there, and she also helped us solve the situation that our travel agency mixed up. Unfortunately, she cannot be a good enough reason for me to recommend this hotel to anybody, ever!

Stayed: July 2016, travelled with friends
2  Thank Ivana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016

Visited this much improved hotel in June 2016. The facilities have definitely been upgraded since our last visit. There has been a very nice restaurant added in the front of the hotel and a lot of the rooms now have a fabulous sea view due to trees being trimmed in front of the casino. Nothing is too much trouble for the staff. They are excellent. Will definitely be returning.

Stayed: June 2016
2  Thank cynthiatodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2016

I stayed at the City Center Hotel in Rhodes for nine nights on a recent visit to Rhodes and I enjoyed an excellent stay. The rooms are basic, but very comfortable and clean. The staff are all excellent and very friendly. Very good location for Tavernas near by, the Bus Station which is about 10 minutes walk, and the Port which is about 15 minutes walk away. Well worth a stay.

  • Stayed: March 2016, travelled solo
    • Location
    • Cleanliness
    • Service
4  Thank JakeYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2015

I have stayed here on several occasions during my stay in Rhodes, and the Hotel is very nice. Centrally location, clean, friendly staff and good value for money. The Room's are basic, but the bed's are firm, the rooms are clean and cleaned daily, and good sized bathroom.

  • Stayed: October 2015, travelled solo
    • Value
    • Rooms
    • Service
2  Thank JakeYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2015

good location in-between the city center and the beach, few minutes walk to both.
staff is great and on top of thins, the WIFI is great.
the price is not bad at all.
there are loads of restaurant and supermarkets around it, very safe to walk at night.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank nadyaha2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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