We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Bayu Emas Apartments(Batu Ferringhi)
Free cancellation until 01/08
US$62
US$24
Booking.com
View Deal
  • Free Parking
  • Pool
D'Feringghi Haus(Batu Ferringhi)
US$60
US$43
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Golden Sands Resort by Shangri-La(Batu Ferringhi)
Free cancellation until 28/07
Book now, pay at stay
US$203
US$171
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Lone Pine Hotel(Batu Ferringhi)
US$131
US$127
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Hard Rock Hotel Penang(Batu Ferringhi)
Free cancellation until 30/07
Book now, pay at stay
US$177
US$168
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Bayview Beach Resort(Batu Ferringhi)(Great Value!)
US$91
US$79
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Holiday Inn Resort Penang(Batu Ferringhi)(Great Value!)
US$135
US$100
HolidayInn.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Baba Guesthouse(Batu Ferringhi)
US$17
US$16
Priceline
View Deal
  • Free Wifi
  • Beachfront
Shangri-La's Rasa Sayang Resort & Spa(Batu Ferringhi)
Free cancellation until 29/07
US$225
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,801)
Filter reviews
2,801 results
Traveller rating
1,137
1,088
393
113
70
Traveller type
Time of year
LanguageAll languages
More languages
1,137
1,088
393
113
70
Show reviews that mention
All reviewscool bananastamarind brasserielanai suitegrand deluxesunset barnight marketpark royal hotelkids poolkids clubbuffet breakfastwater slidesfamily roomlounge areasuperior roombeach frontlong beachwelcome drink
Filter
Updating list...
176 - 181 of 2,801 reviews
Reviewed 13 January 2018

My husband and I recently stayed here on our honeymoon, we had a wonderful time staying here. All the staff were lovely and the hotel had everything we needed. Very close to everything, easy to get around using the local bus.
We would definitely stay here again :)

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with statravel.com
Thank Lindsay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LimHuiHui, Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 24 January 2018

Dear Lindsay M,

Thank you for your review and congratulation!. Your feedback are so wonderful and made all of us so happy to have succeeded in creating memorable experiences around the hotel and we are so pleased you enjoyed our new facilities, food quality and variety as well as our associates efforts.

We look forward to welcome you back in a near future.

Regards,
Lim HH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

Me and my partner travel a lot. Our stay at parkroyal has been our best hotel stay so far while visiting a resort. The room was great, the hotel area and the pool amazing and the food was really good. We received a fantastic and service-oriented treatment throughout the stay! We appreciate that the entire staff speak so good English too, there were never any problems. Thank you for a great holiday, we will be back!

/Anna and Robert, Sweden

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Anna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LimHuiHui, Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 24 January 2018

Dear Anna J,

Thank you for your full rating and review. It is honestly so nice and comforting to read your message and knowing we have achieved our goal in creating memorable hotel experiences. Glad you enjoyed our facilities, our food quality and selection and our associates. It will be a great boost of moral when I share with the team your feedback.

Regards,
LimHH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

We had booked a 2-bedroom family room for 4 adults and one baby. At check in, we were given the Lanai Suite instead but this was not made known to us until we arrived at the room and found only one queen bed and two day beds (of which only one was made up for sleeping). For our group, this was obviously suboptimal.

When we communicated this to the staff and front desk, we were told that we were given an "upgrade" to the Lanai. Upon our own checking of the room rate on the official Parkroyal website, we found that the Lanai actually cost less for our stay than the 2-room family suite.

On all counts, I cannot see how this is an upgrade as:
1) the room given was cheaper
2) the room given did not provide optimal sleeping arrangements for our group (the 2-room suite has 1 queen and 2 double beds)
3) the 2-room suite that we ended up in had a better view of the sea and was on a higher floor.

The manager and front desk staff refused to acknowledge that the above points were true, and instead insisted that we were given an upgrade upon check-in. No explanation was given as to how the room could possibly be an upgrade given the above points. As such, we chose to "downgrade" back to the room that we had initially booked and had an enjoyable stay after.

The rest of the stay was fuss-free; the service staff at other areas were friendly and kind, and the hotel facilities were clean and new, having just been refurbished.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Thorvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LimHuiHui, Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 24 January 2018

Dear yeowyy,

Thank you for your review. I am happy to note that you generally had a pleasant stay with us.I took note on your points of improvement and we have discussed your review relating to the upgrade with our team your feedback to make our services even better in the future.

Please do not hesitate to reach out to me personally on lim.huihui@parkroyalhotels.com should you have any further remarks you would like to share with.

Regards,
LimHH


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

In 2017 the Hotel underwent a major renovation and refurbishment. Very impressed. The staff were amazing. Very clean and welcoming.
We will be returning again in the future. We have had our holidays at this Resort for many years and highly recommend the Park Royal.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Dave P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LimHuiHui, Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 24 January 2018

Dear Dave P,

Thank you for your full rating and great review. We are pleased to note that we have exceeded your expectation.

We certainly looking forward for your return!

Regards,
Lim HH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

Very nice place to stay with families. Park royal gives it all. just they need to improve their staff servicess. My kid loves the pool so much. with 2 challenging slider. But i had bad experience with d sliding pool. I think park royal need to add more life guard to control people who are using it. My kid was being push by one foreigner kid and there is no life guard control and monitor the situation.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank astaga1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LimHuiHui, Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 24 January 2018

Dear astaga1983,


Thank you very much for sharing your thoughts with the TripAdvisor community on your previous stay with us. I took note on your points relating to the lifeguards. We have on duty sufficient associate manning the pool as guests safety is our main priority.

If you are experience any issues at the hotel, please always contact the Duty Manager directly to enable to rectify any issue or shortfall when you are at the hotel.

Thank you again for your feedback and we look forward for your return in the future.

Regards,
Lim HH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews