After reading some of the reviews from English speakers I felt I needed to write a review from their couch in front of the ocean in our last night here and explain the reason why I took one star out of it.
My husband doesn’t speak Portuguese and he found no problem with either the welcoming personnel, reception or even the beach waiters.
Service is not European but is not lacking or bad per se. Tables were always clean and you didn’t have to wait long if you needed something.
The beach does have waves after midday or so but it is mostly calm, proper for kids and older people. Therefore, the hotel is full of parents with young children and babies. They have playground, children activities, pools and I think even nannies for hire. It’s not a place to go if you dislike crying, loud speaking and little ones running around with parents after them. But even all that don’t ruin the experience per se when you don’t have kids.
The hotel have transfer to downtown Arraial, hourly free ferry rides to Porto Seguro and you can rent a car right in the resort. There’s a gym with good treadmills, massages (recommended!) and a hair salon and manicure, which we didn’t use. On rainy days, they had plenty of stuff for people to do, like play pool, cards, table tennis and watch movies.
Food is good, breakfast is way superior to some American and European (even luxury) hotels we’ve been, with several fresh fruits, made to order omelette and tapioca, different juices, cold cuts and pastries. My husband only complaint is they should have more variety of cereal and here is where I think some foreigners give bad reviews, as they expect to have what they have at home. I haven’t been to one hotel that spoke my language in Europe (except Portugal). They don’t have my kind of breakfast either. Is that a bad thing? No, it’s just different. So don’t expect everywhere in the world to serve beans and sausage in the morning.
I also have never been to a hotel with free water fountains, but to ones that have one bottle a day. This could be improved here.
My only grudge with the hotel and the reason for the 4 stars is how the management seem to treat employees. Talking to them we discovered they are allowed to take the hotel ferry from Porto to work but not the other way around, having to take the other ferry, which is paid and have less hours, so they get stuck waiting. Seems to me they care for them to arrive on time but not to get back home properly. That is what struck to me as the worst thing in this resort and that could easily be changed by management.
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- Also Known As:
- Eco Hotel Arraial d`Ajuda
- Arraial D'Ajuda Eco Resort Brazil - Bahia