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6 - 11 of 937 reviews
Reviewed 17 September 2018

This hotel definitely made my stay in Holbox a relaxing, I enjoyed my room and the facilities for the 5 days I was there. The only complaint is that the internet had issues even at the hotel check out desk. This made my check out process very frustrating. I think the front desk staff was not as friendly as they could have been.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
1  Thank TamTam72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile

We cut our stay in Tulum short because of the seaweed and adventured to new lands. Isla Holbox was protected from the current Sargaso surge and we were happy to find Hotel Casa las Tortugas.

The island itself was enchanting. No cars. Just bikes and golf carts. Easy to get around and an interesting variety of people and sights.

The rooms at the hotel were spacious and comfortable. (Only concern was the lack of space to hang up or put away clothes for a stay longer than a couple of days, though this was not the case in another room). The staff was attentive and helpful. The pool was clean and inviting. The spa was relaxing. The restaurant had good food and knowledgeable staff.

We were thankfully to have a happy ending to our trip in Holbox and pleased to have stayed at this hotel.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2018

We had a great 75 minute yoga session with Leslie! She explained each move and made sure we did it correctly by helping us individually and also making sure we were safe. The cost of the yoga session was $10. Very reasonable!

Date of stay: September 2018
Trip type: Travelled with friends
Thank Angie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hol2Mex, Director de Relaciones con Clientes at Holbox Hotel Casa las Tortugas - Petit Beach Hotel & Spa, responded to this reviewResponded 22 September 2018

Hola Angie T

We love Leslie too ! :)
Thank you for your comments, she is really great

Greetings from Holbox

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018 via mobile

Rating this hotel is hard. The place is great. Rooms are awsome. The beach and accomodations for customers are top level. But the staff and the way the hotel behaves is disturbing. The best example is most surely the day they organized a wedding on the private beach. Without noticing any of us, they installed the whole day the place for the afternoon wedding. You just feel like you cannot stay. When people arrived for the wedding, a bar had been installed between our transats and the sea. I let you imagine the situation: we wearing sweaming cloths on our transats 2m from people in wedding cloths and having cocktails. And all this without a single word from the staff.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Ffff999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hol2Mex, Director de Relaciones con Clientes at Holbox Hotel Casa las Tortugas - Petit Beach Hotel & Spa, responded to this reviewResponded 22 September 2018

Hello Ffff999

Sincerely we are so sorry if you felt uncomfortable during your stay with us
Of course we will take care of your comments in case we do have any other event, thank you for your review

We hope to see you next year , warm regards :)

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Reviewed 19 August 2018 via mobile

We visited this hotel again and were not disappointed. Great location and service. Restaurant and spa were awesome. Some rooms mildly rustic but in general really good. Next to and owned by same group is Luuma. Hip, chic and great drinks and food. Order the platters in the restaurant.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Rzellg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hol2Mex, Director de Relaciones con Clientes at Holbox Hotel Casa las Tortugas - Petit Beach Hotel & Spa, responded to this reviewResponded 22 September 2018

Hola Rzellg

Thank you very much to share your experience with us
We hope to see you in another season :)

Have a good day

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