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Reviewed 4 August 2017 via mobile

So ir you're thinking on a get away sorrounded by gorgeous valley to re-connect with You and your loved one, this is the place. Hostal de la Luz offers a variety of peacefull spots within the facilities to practice meditation, read your favourite book ir simply relax.
Spoil yourselves with massages at the spa, have dinner or snacks by their 3 different pools (a hot one, a templed one and a cold one) a get a "Temazcal" guided by the shaman.
Dishes are targetted on wellness and nutritive stuff, be sure to have some "Chaya" water! Is Delicious!
If you'd like to visit Tepoztlan's downtown you'll need a ride or Drive yourselves to it. There You can find local handcrafted ornaments and apparel, You can also visit some bars&restaurants, none the less, bear in mind the purpose of your getaway is to get in touch with your wellness and spirituality, so You won't be missing anything while being inside the hotel for they thought about every need to be fullfilled.

Again, DO NOT BE CHEAP on tips or gratuities, remember most of the clerks make their living through taking care of you, and extra money Will mean THE WORLD to them!
10% if service was OK.
15% if service was better than expected.
20% or more if expectations were exceeded.

Stayed: July 2017, travelled as a couple
Thank Helenius M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Fernanda M, Director Comercial at Hostal de la Luz - Spa Holistic Resort, responded to this reviewResponded 10 August 2017

Dear Helenius,
In regards of all our staff, we want to say thank you for this amazing review, we really work hard every day to make Hostal de la Luz a special place where all our guests can feel pampered and relaxed.
We really hope to having you back soon!
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

We were offered a 2 double beds as we were in 4 friends and no more rooms were available. The worst part was, there was no door separating the bathroom area and the room. The shower had a clear window door. So, it was a very unpleasant situation for everybody.

Stayed: July 2017, travelled with friends
Thank elizabethsant0s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Fernanda M, Director Comercial at Hostal de la Luz - Spa Holistic Resort, responded to this reviewResponded 27 July 2017

Dear Elizabeth,
Thank you so much for your comments, we are sorry for the unpleasant situation with your friends.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2017 via mobile

this is the 6th year I have been visiting the spa, this time I wish I hadn't the spa was fantastic the food was good as always but the rooms was a nightmare. We stayed at the Taj suite beatiful room with a king size bed large bathroom terrace and private mini pool the bathroom has a spectacular view of the tepozteco that were it all stops. We arrived the pool-jacuzzi was about 48 degrees impossible to use had to wait for over an hour before getting into it we went to take massage at the spa all well when we came back the room was infested by insects had to leave the room so they could spray it ,next morning one more massage all well came back to it was being cleaned when they left we wanted to go into jacuzzi well what do you know it frozen cold had to call the front desk to get it fixed again wait another hour to be able to use it weather was chilli although the manager was on top of things didn't really helped out much. We went out for dinner that night came back to room they had offered to spray it again and clean it never happens also the bed was not prepared for the night as a matter of fact we never heard from anyone else until we arrived at checkout. well checkout time we got the bill and we got 50 dollar discount on the room rate wow what way to take care of your clients when we asked for the manager he was conveniently not available what else can I say we were offered a voucher for when we go back as if I want so end of a sad stay at the hostal a few more details went wrong but I think you heard enough.

Stayed: June 2017, travelled as a couple
1  Thank mzaga63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Fernanda M, Director Comercial at Hostal de la Luz - Spa Holistic Resort, responded to this reviewResponded 19 June 2017

Dear MZaga,
We are disappointed to hear that you did not enjoy your room during your recent visit and apologize for the inconveniences mentioned, sometimes as we are located in the wild the control of animals and insects gets out of our hands, but believe me that we do all our best efforts to keep our venue insect free for the comfort of our guests . If you would like to discuss this matter further, please feel free to contact us, ecommerce@hostaldelaluz.mx or our director will gladly assist you as well, Luis Ortiz direccion@hostaldelaluz.mx

Your comments are important, as we constantly strive to improve our hotel.
Thanks and best regards,

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Reviewed 17 April 2017

This is the best place in Mexico to relax, connect with yourself, have a great massage, Temazcal, Reiki, delicious food ever! You´ll love the rooms, service, the view. This place is magical. Don`t look for any other place to stay! There´s no better. 100% recommended

  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank dianitasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Fernanda M, Director Comercial at Hostal de la Luz - Spa Holistic Resort, responded to this reviewResponded 21 April 2017

Hi Dianitasan,
Thank you for taking the time to share your review with us. We are delighted to hear that you enjoyed your stay so much and appreciate your compliments about the views, the rooms and the service.

Your recommendation to stay at Hostal de la Luz is very much appreciated and we certainly look forward to your next visit to this beautiful Pueblo Mágico Tepoztlán!

Best Regards,

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Reviewed 11 April 2017

This special site have the especially to make yourself stay with your own being.
The atmosphere and relaxing people who stay there, have the formula to create the conditions to feel yourself. Give you the opportunity to spend one or two nights there.

  • Stayed: May 2016, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Roberto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Fernanda M, Director Comercial at Hostal de la Luz - Spa Holistic Resort, responded to this reviewResponded 14 April 2017

Dear Roberto,
thank you so much for your comments, we really appreciate you taking time to share your experience at Hostal de la Luz.
We are glad to know you had a nice time and your stay was relaxing.

Hope to having you back soon.

Best Regards,
Fernanda Menéndez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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