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Reviews (1,429)
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Reviewed 14 October 2017 via mobile

We stayed here over a couple of days in October. The room was nice and comfortable and clean. The room had a nice view of the lake, free wifi, kitchen facilities, underground parking and lots of room.

On the downside, which wasn't a lot, the room already was looking dated. There are several little lights from the appliances and the do not disturb buttons that bothered me when trying to sleep. Once I covered those up I was fine. The layout was funny as well. From the parking we took the elevator to our floor, down a hallway, outside on a balcony, back in and down another long hallway to get to the room. That might be an issue in the winter.

Stayed: October 2017
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, General Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 30 October 2017

Thank you for taking the time to share your experience at the resort
We are glad we met your expectations and you enjoyed your stay
Looking forward to welcoming you back
Tom Matthews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

I really like the resort. It is in a beautiful location. Staff friendly and efficient. Rooms are a good size with deck. Pool in the summer is great. The off season rates are excellent. During the summer the rates are typical for vacation rentals. Highly recommend this resort.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DrCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, General Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 30 October 2017

Thank you for taking the time to share your experience at the resort
We are glad we met your expectations and look forward to welcoming you back
We sincerely appreciate your loyalty
Tom Matthews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

upon arrival we were upgraded to a poolside room for no reason. upon check in they upgraded us. absolutely amazing room. It was quiet and very leaving. staff was friendly. highly recommend if your staying in the summer land area. Seems a little pricey but far superior to all the other accommodations in the area.

Room Tip: ask for a poolside not available online you must call
  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Kimberley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, General Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 30 October 2017

Thank you for taking the time to share your experience at the resort
We are glad we met your expectations and you enjoyed your stay
Weekly we compare our rates to comparable properties in the south Okanagan and consistently find our rates to be in the bottom half of the analysis
Looking forward to welcoming you back
Tom Matthews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

It was a very enjoyable stay. Centrally located and easy to hit the wineries. Room was very comfortable and had a spectacular view of the lake. Relaxing, clean and had all the amenities needed for a few days of R&R.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank I4795DJlisaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, General Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 24 October 2017

Thank you for taking the time to share your experience at the resort
We are glad we met your expectations and look forward to welcoming you back
Tom Matthews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Arrived and was given a room right above the pool. We don't have kids. It was super noisy, not just from the pool, but from the road. Called immediately and was given a room further away, which was perfect. Stay was only one night. Uneventful. No place to go have a meal except next door which isn't very good and overpriced. You will need to bring your own. For a family it is a great spot. For a couple not so much. When I got home I noticed a charge for what I was told was incidentals. I am like I don't think so, we didn't use anything. They agreed to reverse the $50.00 right away, but it did take a few phone calls for it to actually happen. That wasn't very cool. Overall, I felt like it was kind of expensive for what it was.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank orchickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, General Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 24 October 2017

Thank you for taking the time to share your experience at the resort
Although we do not operate the restaurant I will certainly pass on your comments to the restaurant owners
It is standard procedure at most hotels upon check in to charge an incidentals charge
which if not used drops automatically off the card within about 5 days
We do compare our rates weekly to comparable properties in the south Okanagan and find that we are consistently in the bottom half of the comparables
We trust that you enjoyed you short stay and look forward to welcoming you back
Tom Matthews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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