My husband and I arrived around 4:30pm after biking >50kms. Very ready for a shower & rest.
The hotel is rather run down and staff lacking any sense of customer service.
When we went to our room housekeeping had clearly not been there with the bed not made up etc.
I returned to reception and requested a different room - reception decided they had to ring housekeeping... Finally got this sorted.
1. Set of towels for one person only in our room. I called housekeeping for another set - it was never delivered
2. Air conditioning was broken in the hotel. Reception did not communicate this at all. Our room was 34.9 degrees! Had to open window & door.
3. Reception only has one card access per room
4. Limited complimentary room items e.g. no body lotion
- Breakfast included