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Karan C

Amazing place

5.0 of 5 bubblesReviewed 25 Aug 2023
The staff were very kind and respectful, the food was amazing and I made friends with the staff. There was our own pool, there is places to go out to nearby but I'd advise you to see if you're willing to walk down a hill or get a taxi. For sure get a taxi on the way up. It was very clean and tidy, there's no washing machine sadly but there's everything else you'll need to cook (apart from food). There's also a supermarket nearby aswell to shop.
Date of stay: August 2023
Room Tip: "Keep the outside door shut unless going out" the staff said. One time I forgot and there was a...
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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RHR Team, Guest Services / Front Office at The Noverian Scenic Malia, 5 Star Hilltop Villa Resort, responded to this review
Responded 2 Sept 2023
Hi 878karanc,

Thank you so much for posting your review and sharing your feedback! It was a pleasure having you and we hope to see you again soon!

All the best,
The Royal Heights Resort Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (562)
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Traveller rating
428
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All reviews private pool half board great gym old town would recommend hiring a car malia town a short taxi ride great resort pool bar plenty of sunbeds villa rhr crete athena euros sauna holiday
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4 - 9 of 562 reviews
Reviewed 4 August 2023

RHR is a great hotel with especially fantastic views. We stayed in the one of the cliff top villas (room 402) and the pool was kept clean, grass neat and any staff were lovely. We visited the gym every day (except Sunday because it’s closed on Sundays) and there was plenty of space with many different machines. The walk into Malia was about 20mins. It was a nice way to see the rustic outskirts. I recommend the old town because there are lots of small and traditional restaurants. A tip for staying in the villas is that the door locks when closed so make sure you keep a key on you at all times. We managed to lock ourselves out 😂! Luckily the kind staff were happy to help and used the spare key to let us back in.

Room tip: Don’t lock yourself out. Get a taxi back up the hill from town- it’s only 10€ and worth it especially in the dark.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JakeRedding
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Heights Resort, General Manager at The Noverian Scenic Malia, 5 Star Hilltop Villa Resort, responded to this reviewResponded 23 August 2023

Dear Jake,

Thank you so much for posting your review and sharing your feedback! It was a pleasure having you and we hope to see you again soon!

All the best,
The Royal Heights Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2023

Quiet place just about 1 mile away from Malia strip. Nice walk down but need a taxi on the way back due to incline (as menationed by others). Excellent staff and special thanks to Dimitrius who could not do enough for us.

Room tip: Nice beach at Malia but I suppose it will be very bsuy at high season. Probably need to book at beach club in advance.
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank bobdazler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Heights Resort, General Manager at The Noverian Scenic Malia, 5 Star Hilltop Villa Resort, responded to this reviewResponded 28 June 2023

Dear Bobdazler,

Thank you so much for taking the time to post your review regrading your stay.
Your lovely comments are highly appreciated and we hope to see you again soon!

Best Regards,
The Royal Heights Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2023 via mobile

This is a must stay hotel. The location offers stunning views over Malia. The facilities are 5 star. If you are looking for a quiet getaway this is the place. The pool and surrounding area is well maintained with an ambutance of space and plenty of sunbeds..no rushing from breakfast to claim your sunbed for the day. The staff and customer service take the hotel to another level - exceptional. Athena, the hotel receptionist, went above and beyond to make our stay memorable. We can't thank her enough. Maria was also very helpful when we needed help..nothing was ever a bother. Dimmitto, in the restaurant, always greeted us with a smile, ensuring breakfast was an enjoyable experience. Last but not least, Dimmas was friendly, with an engaging personality. A great person to know. The owners should be proud that they are represented by such exceptional staff. We will be looking to return, hopefully in the near future.Thanks for the memories.

Paul and Gill room 205

Room tip: It's a good 20 minute walk into Malia for those who like to exercise...otherwise taxis are easily arranged.
Date of stay: June 2023
Trip type: Travelled as a couple
Thank OnAir614210
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Heights Resort, General Manager at The Noverian Scenic Malia, 5 Star Hilltop Villa Resort, responded to this reviewResponded 28 June 2023

Dear OnAir614210,

Thank you so much for taking the time to post your review regrading your stay.
We are so glad you enjoyed the facilities, as well as mention our staff who work effortlessly to make our guests feel safe and welcome.
Your lovely comments are highly appreciated and we hope to see you again soon!

Best Regards,
The Royal Heights Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2023

The accommodation is good, the bar/restaurant staff are amazing.
Unfortunately the spa staff (Mr Nikos I believe his name is) is one of the rudest people I have met. Disgraceful way to treat paying customers at the hotel. Clapped his hands at me and started shouting at me for looking through an open door when looking for the changing rooms, then started shouting at my wife for saying we were guests. Not sure what his rage was for, it was only doors to the sauna through that door.
The changing room facilities/showers at the spa are also a disgrace and badly kept. No shower gel or shampoo in dispensers and no holder for shower head. Door locks were broken and wood around door frame rotting away.
Nothing in place at hotel for late check out or ability to shower somewhere which is why we ended up down in the spa to shower and change.
Wouldn’t put me off coming to Crete again as the people around the island, the cusine and history are amazing. Will pick a different hotel next time for sure.

Room tip: Bar and restaurant service was great. Reception and spa service was bad. €8 each way for a short taxi run to Malia, too hilly to walk
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank markogilvie2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Heights Resort, General Manager at The Noverian Scenic Malia, 5 Star Hilltop Villa Resort, responded to this reviewResponded 22 May 2023

Dear Mark,

Thank you for taking the time to provide your feedback.
We are sorry to hear that you had a bad experience with a member of our staff. This is definitely not a level of service we aim to provide to our guests. The owner has been made aware of the issue you mention and will look into the matter. We will of course take your comments into account to further better our service in the future.

Kind Regards,
The Royal Heights Resort Team

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Reviewed 28 October 2022

What a perfect resort… we absolutely loved staying here. It was the end of the season, so quiet but the attention to detail was still perfect. The staff are so helpful and friendly, the food was great, the views are incredible and the weather was amazing. We fell in love with Crete during our visit and we would highly recommend RHR. We walked into Malia a number of times, and got a short taxi ride back - the restaurants in the Old Town and the beach were fantastic. A great hotel, we will be back!

Date of stay: October 2022
    • Value
    • Location
    • Service
Thank GraniteCity1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RHR Team, Εξυπηρέτηση πελατών/Υποδοχή at The Noverian Scenic Malia, 5 Star Hilltop Villa Resort, responded to this reviewResponded 6 November 2022

Dear GraniteCity1,

Thank you so much for sharing your wonderful feedback regarding your stay with us. We are thrilled you enjoyed your time here in the hotel and we look forward to seeing you again soon!

All the best,
The Royal Heights Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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