We looked on the internet and found this restaurant as the #1 rated. It was also heartily recommended by a nice and helpful employee in one of the duty free stores. We decided to try this restaurant.
We went to dine about 7pm. The parilla was not yet ready, but everything else was announced as available. As none of the four of us was seeking the parilla offerings, all seemed perfect.
We were not at all impressed with the decor of the place, and the cold empty appearance, but selected a table near the warming open fire. We were presented with menus by a not too friendly person - apparently one of the owners. After a while, he returned with some unimpressive breads and crackers in a basket and some mayonnaise dip. It looked unappealing. However, a couple of our party did sample as we decided on orders. Very quickly, one of them found a hair in the dip. Nobody ate any more.
We ordered: a spaghetti dish, a salad dish, a steak with mushroom sauce, and, a Milanesa with ham, cheese and fried egg topping.
The spaghetti dish was the best of the lot, but the noodles were overcooked, and the 4 cheese sauce was not very remarkable according to the person who ordered this dish and frequently orders pasta with a four cheese sauce.
The salad dish had lettuce, tomatoes, gray-green canned peas, old sliced beets (that proved to be inedible), and, was served with a cheap vegetable oil and poor vinegar as dressing choices. The person who ordered this dish did not eat all of it and complained directly to the serving person, in Spanish, about the quality of the beets.
The steak looked impressive and large when it arrived, but quickly proved to be a disaster. The steak had been ordered cooked very rare. There was not a trace of pinkness in the meat. It was covered with a thick, white sauce, with very few mushrooms, but a lot of flour. The sauce also lacked any flavour. The meat beneath the sauce, besides being grossly overcooked, was tough and had a significant band of fat attached.
The milanesa, was also very tough and barely warm. The cheese, thin ham slice and egg were okay. The French fries and white rice that accompanied the milanesa were not hot and the milanesa had the consistency of cardboard.
Both the meat orders, we strongly suspect, were cooked previously and simply reheated, probably in a microwave, and toppings added to make them look much more edible than they proved to be. The short time from ordering to presentation at the table, also seemed to prove the meat was not freshly prepared. We complained about both meat dishes.
None of our complaints resulted in any explanations, apologies, or anything else.
The glasses of red wine, ordered by the meat eaters, was served chilled. It was also of poor quality.
Only the pasta eater finished his plate. We took the uneaten meat portions with us for stray dogs on the street.
Our attempts to pay for the meals with VISA proved to be unsuccessful, even though the owner tried two different credit card devices. There was, of course, nothing wrong with my credit card that had made dozens of purchases that day and continued to do so the next day. Having to pay cash was just one more aggravation, in a truly disappointing experience.
We would heartily recommend avoiding this mediocre establishment with the non-service oriented, indifferent management. It is absolutely ridiculous to believe this is the #1 place to eat in Chuy.