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“Perfect Mix of Luxury and Family Fun”

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Las Casitas Village, A Waldorf Astoria Resort
Ranked #1 of 4 Hotels in Fajardo
Certificate of Excellence
Reviewed 5 March 2016 via mobile

My family and I (4 adults, 1 toddler, 1 infant) stayed at Las Casitas Village at the El Conquistador Resort for 5 nights in a beautiful 2 bedroom casita overlooking the ocean. If you're looking for an easy destination from the east coast in a setting that seamlessly offers both luxury and family friendly amenities, I highly recommend this place. What we loved:

- The size of the casitas and full kitchen. Perfect for a family with young kids that needs to think about nap times and doesn't want to eat every meal at a restaurant.
- The attentive staff including the butlers. At Las Casitas, you're assigned a butler who's available for your every need (help with luggage, golf cart to the main resort, broken coffee maker).
- You're at the El Conquistador Resort but not in the middle of a big hotel. You have full access to the resort and Las Casitas staff will shuttle you back and forth as needed (we never waited longer than 5 minutes). If you stay in the North side of the village, you can easily walk to the main resort.
- Multiple pools throughout Las Casitas Village so you're always close to a family friendly pool.
- We didn't go to the Coqui water park or take advantage of the kids camp because your children are too young but these are amenities we'll take advantage of in the future.

What to think about:
- The resort is set on a ridge overlooking the ocean. The beach is located on a private island that you access by hotel ferry during the daytime. Palomino Island has a beautiful beach, tons of activities and you can hike all over the island. But it's not steps from your room so you need to plan accordingly. Also the ferries are supposed to run every 30 minutes but sometimes the wait can be an hour. For what it's worth, our toddler loved the golf cart to the elevator to the funicular (a short incline) to the ferry boat.
- Las Casitas Village has a daytime bar/grill by the main infinity pool and a breakfast spot in the North village. After 5:00, it's either room service or a shuttle to the main resort for drinks or dinner (or cook yourself).

Tips:
- Request the North Village is you want to be close to the main resort and very close to the spa. The South Village is better if you want to be a bit more secluded.
- Rent a car. It's an easy drive from the airport (45 min), you get a free parking spot right by your casita, and there are some excellent restaurants within 5 minutes of the resort including Estacion (the best), Calizo and Tasca OleLelolai.

Stayed: March 2016, travelled with family
2  Thank Kiran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 8 March 2016

Thank you for a great review and for all details mentioned. See you next year!

Sincerely,

Maria Vega

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 5 March 2016

Lovely grounds. The views are amazing. Everyone is very friendly and helpful. $5 for a 10 oz beer and $16 for a hamburger are ridiculous. Most of the food options are over priced. Still it's very nice and I'd love to go back. I'll rent a car next time so I can go off the grounds to buy beer and food.

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 8 March 2016

Thank you for taking time to review our hotel survey and for your comments. The hotel also offered groceries services that can be placed on your room before arrival for your convenience.

Hope to see you in the near future!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2016

7 - Women turning 50 (but still like to have a good time) - we stayed in a 3 bedroom villa at Las Casitas (south) - North was sold out. The villa was perfect(room 5510) 2 pull out couches, 1 king, 1 queen & 2 full size - perfect. It is hilly so there was a little climb to the Conquistador resort but nothing uncomfortable (you can ALWAYS call for a golf cart pickup) We had some trouble w one bedrooms air conditioning and they sent 4 maintenance men who fixed it that day. Las Casitas has there own restaurants, pools and hot tubs so you dont have to go to the Conquistador. We stopped at walmart (15 min away)and stocked up on alcohol and snacks. Shout out to Gilberto our mixmaster on the lemon voks)
Day 1 - GO TO THE ISLAND!!!! Its awesome. SAND VOLLEYBALL! drinks are 9.00 (14.00 w a double shot ;) maybe bring your own liquor and Bose. tons for kids - jet skis, paddle boards, kayak, big chess game, pingpong, soccer, basketball, hiking...
first shuttle is 9 last is 5 (sooo much fun my mind is fuzzy on the times).
Day 2 - Infinity Pool awesome (little cold) then OLD SAN JUAN! tour the fort, port wall, & eat at Raices!! (we rented a 7 passenger dodge caravan from enterprise just enough room for 7 women w small suitcases.
Day 3 - Zipline in Yunke NF - used Yunke adventures - they were GREAT! 5 zips and 3-4 hrs. NF closes at dusk if you want to hike go early
It was off season so no waiting for dinner. EAT at olelelolai.com (Tapas - 2 miles away) La Estacion (EXCELLENT). El Varadero Seaside Grill - owners touch is awesome. Beer nuggets - felt like college.
Only drawback was no real nightlife in Fajardo. DJ at Conquistador was good but no one hung out. It was off season so maybe thats why.
I would go back with my family, couples of friends in a heartbeat!
Don't listen to the naysayers, this place is beautiful and the Island rocks!

Room Tip: Ask for North Towers in Las Casitas
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  • Stayed: February 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Lorrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 4 March 2016

Thank you for taking time to review our Hotel! It really makes my staff happy to hear about service and they did make a difference in your vacation.

Hope to See You Soon!

Sincerely,

Maria Vega

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2016

Room large with excellent views of the sea etc.
Despite travelling since 4 am that morning, could not check in until 4 pm and then had to wait another hour for room. Have to queue each time you need to ask question at front desk which is very slow at peak check in times-ie when bus arrives from airport.
lots of noise from kids running around.
way overpriced for a resort style hotel costing $300+ per night.

  • Stayed: February 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank cpeterip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 1 March 2016

I would like to thank you for taking the time to review our hotel. We take a great deal of pride in delivering consistently high levels of service throughout the resort, but it is apparent that we did not exceed your expectations. We try very hard to meet every guest's request, I am sorry that we failed in your case.

Sincerely,

Maria Vega

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Reviewed 28 February 2016 via mobile

We stayed in las casitas during my conference. There is a pool and jacussi immediately outside out casita - couldn't ask for better location. The ocean views in our 2 bedroom villa was amazing! I'm sad we didn't get to eat breakfast on the patio overlooking the ocean but if this was a vacation we would have done so.

The rooms were very comfortably furnished. Not new/modern but very clean, comfortable, and appropriate to the setting. Ceiling Fans in every room.

Great:
- service! If I needed anything, housekeeping or butler is right there
- everyone in casitas or main hotel are incredibly friendly and helpful
- ferry ride is easy and fun
- Marisol at concierge was a a great help

Could use improvement:
- each casita should be able to control room temperature or turn off fan.
- would be nice if we had laundry machine - there are hookups in the unit but no machines
- dining options at resort is slim. Even slimmer at casitas (room service opens at 6pm for dinner)

Stayed: February 2016, travelled on business
Thank cdwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 1 March 2016

Thank your for your stay with us and for your feedback. We will share your comments with Marisol.

Hope to see you in the near future.

Sincerely,

Maria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Fajardo
Price Range: €247 - €452 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo

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