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Reviews (1,685)
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All reviewsthe main hotelinfinity poolel conquistadorwater parkpalomino islandprivate islandbedroom casitanorth villagemanor housepuerto ricoocean viewchopsfull kitchengolf carthorseback ridingthree bedroomminute ferry ride
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Reviewed 5 March 2016

Lovely grounds. The views are amazing. Everyone is very friendly and helpful. $5 for a 10 oz beer and $16 for a hamburger are ridiculous. Most of the food options are over priced. Still it's very nice and I'd love to go back. I'll rent a car next time so I can go off the grounds to buy beer and food.

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 8 March 2016

Thank you for taking time to review our hotel survey and for your comments. The hotel also offered groceries services that can be placed on your room before arrival for your convenience.

Hope to see you in the near future!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2016

7 - Women turning 50 (but still like to have a good time) - we stayed in a 3 bedroom villa at Las Casitas (south) - North was sold out. The villa was perfect(room 5510) 2 pull out couches, 1 king, 1 queen & 2 full size - perfect. It is hilly so there was a little climb to the Conquistador resort but nothing uncomfortable (you can ALWAYS call for a golf cart pickup) We had some trouble w one bedrooms air conditioning and they sent 4 maintenance men who fixed it that day. Las Casitas has there own restaurants, pools and hot tubs so you dont have to go to the Conquistador. We stopped at walmart (15 min away)and stocked up on alcohol and snacks. Shout out to Gilberto our mixmaster on the lemon voks)
Day 1 - GO TO THE ISLAND!!!! Its awesome. SAND VOLLEYBALL! drinks are 9.00 (14.00 w a double shot ;) maybe bring your own liquor and Bose. tons for kids - jet skis, paddle boards, kayak, big chess game, pingpong, soccer, basketball, hiking...
first shuttle is 9 last is 5 (sooo much fun my mind is fuzzy on the times).
Day 2 - Infinity Pool awesome (little cold) then OLD SAN JUAN! tour the fort, port wall, & eat at Raices!! (we rented a 7 passenger dodge caravan from enterprise just enough room for 7 women w small suitcases.
Day 3 - Zipline in Yunke NF - used Yunke adventures - they were GREAT! 5 zips and 3-4 hrs. NF closes at dusk if you want to hike go early
It was off season so no waiting for dinner. EAT at olelelolai.com (Tapas - 2 miles away) La Estacion (EXCELLENT). El Varadero Seaside Grill - owners touch is awesome. Beer nuggets - felt like college.
Only drawback was no real nightlife in Fajardo. DJ at Conquistador was good but no one hung out. It was off season so maybe thats why.
I would go back with my family, couples of friends in a heartbeat!
Don't listen to the naysayers, this place is beautiful and the Island rocks!

Room Tip: Ask for North Towers in Las Casitas
  • Stayed: February 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Lorrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 4 March 2016

Thank you for taking time to review our Hotel! It really makes my staff happy to hear about service and they did make a difference in your vacation.

Hope to See You Soon!

Sincerely,

Maria Vega

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Reviewed 28 February 2016

Room large with excellent views of the sea etc.
Despite travelling since 4 am that morning, could not check in until 4 pm and then had to wait another hour for room. Have to queue each time you need to ask question at front desk which is very slow at peak check in times-ie when bus arrives from airport.
lots of noise from kids running around.
way overpriced for a resort style hotel costing $300+ per night.

  • Stayed: February 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank cpeterip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 1 March 2016

I would like to thank you for taking the time to review our hotel. We take a great deal of pride in delivering consistently high levels of service throughout the resort, but it is apparent that we did not exceed your expectations. We try very hard to meet every guest's request, I am sorry that we failed in your case.

Sincerely,

Maria Vega

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Reviewed 28 February 2016 via mobile

We stayed in las casitas during my conference. There is a pool and jacussi immediately outside out casita - couldn't ask for better location. The ocean views in our 2 bedroom villa was amazing! I'm sad we didn't get to eat breakfast on the patio overlooking the ocean but if this was a vacation we would have done so.

The rooms were very comfortably furnished. Not new/modern but very clean, comfortable, and appropriate to the setting. Ceiling Fans in every room.

Great:
- service! If I needed anything, housekeeping or butler is right there
- everyone in casitas or main hotel are incredibly friendly and helpful
- ferry ride is easy and fun
- Marisol at concierge was a a great help

Could use improvement:
- each casita should be able to control room temperature or turn off fan.
- would be nice if we had laundry machine - there are hookups in the unit but no machines
- dining options at resort is slim. Even slimmer at casitas (room service opens at 6pm for dinner)

Stayed: February 2016, travelled on business
Thank cdwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 1 March 2016

Thank your for your stay with us and for your feedback. We will share your comments with Marisol.

Hope to see you in the near future.

Sincerely,

Maria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2016

This review is long overdue we stayed in March 2015 with our 2 children. Lily took amazing care of us each day she helped with tours and suggestions. We loved all the pools no problem getting chairs. The best was the private island. Calm waters, friendly staff, beautiful views. Felt very safe leaving children to play with others. Wonderful vacation.

  • Stayed: March 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 47snowbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded 1 March 2016

Better late than never!! Thank you for your comments. we both know how amazing Lily can be.

Hope to see you soon!

Sincerely,

Maria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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