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“Better than I ever imagined...”

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El Conquistador Resort, A Waldorf Astoria Resort
Ranked #2 of 4 Hotels in Fajardo
Certificate of Excellence
Reviewed 19 November 2017

I suppose when people stay an something with the "Waldorf Astoria" title, they have high expectations. I came prepared, however. Waldorf Astoria that wasn't insanely expensive??? I was a little cautious. Holy smokes though, it was gorgeous! And the pools! And the size?!?! And the water park (for the kids, of course), and the view, and the great beds, and the golf course, and the private island??? We would have stayed an extra night but like a bonehead, I pre-booked another property for our last night in PR. My kids cried when I told them we couldn't go back to the water park. I was sad too.
The ONLY reason I wouldn't give these guys a 5-star rating is for the service. Holy moley...plan on everything taking three times longer. One person in front of you at check in? Yeah, took about 25 minutes. And it wasn't like they were understaffed. The front desk people were just sitting at their stations...think DMV, and you've got it pegged. 4:00 check-in guarantee? Nope. Said they would text when the room was ready? Nope. The bright spot of this hiccough is that when I approached them we ended up in a ground floor marina room, which I HIGHLY recommend. If you travel with two adults and two kids, as we do, they have a giant room, with a king-size bed, and a pull out couch with a memory foam mattress, nice! Oh, and the picture of the minuscule tv in one of the rooms is inaccurate. Our room had a 60" LED HD monster.
Lastly, if you get a room with a pull out bed, make sure you get housekeeping to come make the bed before bedtime. Room doesn't come with extra sheets.
So, getting down to brass tacks here, if you have the patience to wait for everything being on an island-time schedule, stay here. You owe it to yourself.
LASTLY!!!!
Don't read the non-elite reviews. Those people are angry for some reason! If you look at the elites, I think you'll see a different story painted.
EDIT- looks like this place is temporarily closed due to the recent hurricane. Hoping everything is OK down there and they are able to get back on their feet soon.

Room Tip: Marina view, ground floor
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  • Stayed: December 2016, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Gena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 20 November 2017

Thank you for your 4 star review of your stay with us. We appreciate your candid feedback and are happy to see that you and your family enjoyed your overall stay.

We will be taking reservations for guests after 4/1/18 due to the passing of Hurricane Maria and would be happy to welcome your family back to PR in 2018!

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4 - 8 of 7,751 reviews

Reviewed 16 November 2017 via mobile

Wow - what a beautiful spot to vacation. The accommodations were fabulous, the staff was attentive, the food was great and we would go back in a heart beat. We even considered going back for our honeymoon but it was sadly closed due to the hurricane. Praying for everyone in Puerto Rico to recover quickly. It was a slice of heaven and we highly recommend. God bless the people of Puerto Rico.

Stayed: December 2016
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 20 November 2017

Thank you for your 5 star review! I am happy to see that you had a lovely vacation experience during your recent stay with us. Thank you for your well wishes and we hope to see you in 2018!

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Reviewed 10 November 2017 via mobile

Absolutely beautiful. Amazing service. Sending a huge shout out to Heidi Rea for always going above and beyond. She is a huge asset to your establishment. Entire staff was so friendly. We will definitely go back.

Stayed: July 2017, travelled with family
Thank 880frankieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Al A, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 11 November 2017

Thank you for taking a moment to share your experience during your stay at El Conquistador. I would also like to thank you for acknowledging Heidi , for this serves as motivation and as an example to other team members.Again, we are delighted you enjoyed your stay with us.Thank you for giving us the opportunity to be at your service.

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Reviewed 7 October 2017

This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brand

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
3  Thank 473justin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 9 October 2017

Hello Justin, Thank you for taking the time to share some of your thoughts from your recent visit to the resort, despite leaving the resort unsatisfied. I want to extend my apologies for the poor customer service received as we always aim to ensure our guests are well taken care of. I can assure you that our Managing Director would like to personally follow up with you and further discuss your challenges experienced. If you would like a follow up, please send me a note to mleavitt@elconresort.com. Thank you!

I await your response.

Matt Leavitt

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Reviewed 7 October 2017

Friendly staff, amazing room with views. Food is pretty good and price is fine.
Management was arose Mr Hotel making sure things were fine for there guest. Valet parking service was friendly and fast.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank orlandor908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 12 October 2017

Thank you for your 5 star review and for highlighting the service you received from our staff members.

We look forward to having you stay with us again in the future.

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Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Fajardo
Price Range: €157 - €312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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