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Reviews (7,756)
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2,982
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12 - 17 of 7,756 reviews
Reviewed 16 November 2017 via mobile

Wow - what a beautiful spot to vacation. The accommodations were fabulous, the staff was attentive, the food was great and we would go back in a heart beat. We even considered going back for our honeymoon but it was sadly closed due to the hurricane. Praying for everyone in Puerto Rico to recover quickly. It was a slice of heaven and we highly recommend. God bless the people of Puerto Rico.

Stayed: December 2016
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 20 November 2017

Thank you for your 5 star review! I am happy to see that you had a lovely vacation experience during your recent stay with us. Thank you for your well wishes and we hope to see you in 2018!

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Reviewed 10 November 2017 via mobile

Absolutely beautiful. Amazing service. Sending a huge shout out to Heidi Rea for always going above and beyond. She is a huge asset to your establishment. Entire staff was so friendly. We will definitely go back.

Stayed: July 2017, travelled with family
Thank 880frankieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Al A, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 11 November 2017

Thank you for taking a moment to share your experience during your stay at El Conquistador. I would also like to thank you for acknowledging Heidi , for this serves as motivation and as an example to other team members.Again, we are delighted you enjoyed your stay with us.Thank you for giving us the opportunity to be at your service.

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Reviewed 7 October 2017

This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brand

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
3  Thank 473justin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 9 October 2017

Hello Justin, Thank you for taking the time to share some of your thoughts from your recent visit to the resort, despite leaving the resort unsatisfied. I want to extend my apologies for the poor customer service received as we always aim to ensure our guests are well taken care of. I can assure you that our Managing Director would like to personally follow up with you and further discuss your challenges experienced. If you would like a follow up, please send me a note to mleavitt@elconresort.com. Thank you!

I await your response.

Matt Leavitt

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Reviewed 7 October 2017

Friendly staff, amazing room with views. Food is pretty good and price is fine.
Management was arose Mr Hotel making sure things were fine for there guest. Valet parking service was friendly and fast.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank orlandor908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 12 October 2017

Thank you for your 5 star review and for highlighting the service you received from our staff members.

We look forward to having you stay with us again in the future.

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Reviewed 6 October 2017

The hotel has great views of both the east side of Puerto Rico looking toward the keys, Palomino island that belongs to the hotel, Culebra island, and on a clear day a view of St. Thomas, Island. The pools are connecting with great pillars, bar and relaxing. lots of Parrots in big cage in many of the lobbies.

  • Stayed: November 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank astro14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 12 October 2017

Thank you for your 5 star review. We look forward to having you stay with us again in the future.

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