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Reviewed 12 April 2019

We had a great time during our visit at Royalton Blue Waters. It was our first time visiting the hotel and that area of Jamaica. The hotel property is nice and offers a selection of pools for the whole family to have fun. The food selection was good. We liked that there was different options and restaurants for dinner time. My favorite experience was the night entertainment and shows. I really enjoyed them and the entertainment stage put on a great show. Rooms were cleaned nice by the housekeeping staff assigned to our rooms. Some really nice staff members we would like to give a shoutout to:

- Deshae from the Vibe team and entertainment. We had a group of 15 kids with us and he made friends with each one of them. He is a very nice staff member and really has an amazing talent with his performance. A must see on the trip! He also spent a lot of time entertaining our kids which was very welcomed by us! Truly a nice person!

- Leo, our beach and pool server. When you find someone that goes above and beyond his job it truly makes the vacation! Leo has a amazing outgoing personality and knows good bar service. We struggled to find a good server during the day for drinks and food until we found Leo. He changed our vacation and was extremely accommodating to the needs of 31 people. A must that you meet him during your trip to this hotel. Great person and service!

- Neo, was our butler. He checked on us and also was accommodating to our requests.

- There is a really nice bar lady at the Diamond Club. I believe her name begins with a D. She made the best Mojitos and always treated you with a smile.

- My husband and I had a beach side couple’s massage and it was the best! So nice to hear the ocean waves and get splashed a bit with ocean water. Truly a relaxin experience and worth every penny! Tracey-Ann and Aisha were the best!

A couple of areas I believe the hotel could improve to get a 5 star rating:

- Check-In process was slow, somewhat confusing and our bags took over 1 1/2 to make it to our room.
- We didn’t see a value to the Diamond Club membership we purchased. The beach area for the diamond club beds was not nice. The regular area is where we spent our time. Other than the Mojito prepared by the beach bar staff, the rest of the drinks are the same as the regular bar. It was nice to have a Butler but we really didn’t see it as an essential for the vacation. If we went again, we would not pay for the upgrade.
- Additional security should be added to the beach area to not allow local vendors to hustle you. At times and mostly during afternoon/sunset hours it made the beach seem unsafe. I would like to enjoy the beach peacefully and without having people hustle me to buy stuff. The Beach should be only for guests.
- Service at the pool could be improved. If we did not find Leo, we would not be happy with Pool bar service. It took forever to get a drink and/or food. Leo changed that experience for us.
- The house red wine is not that good so we ended ordering different wines from their wine list for dinner. MAKE SURE TO TAKE A PICTURE OF THE RECEIPT OR KEEP A COPY OF THE RECEIPT. We did not and it made an unpleasant check-out experience. We were being charged for wine we did not order and when we asked to see a copy of the receipts we signed to verify the charges no one could produce the receipts. Therefore, we believe we ended up paying for more wine than we ordered. Unpleasant way to end the vacation.

Overall, our group had fun and created some great memories for this trip. The hotel is nice and accommodating for a big group like ours.

Room tip: Corner rooms or rooms in building 1 have ocean front view and not partial ocean view.
Date of stay: April 2019
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank caroworldtravaler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 19 May 2019

Dear Caroworldtravel,

We are delighted to read that you had an amazing time and you enjoyed our nice resort, food selection, pools, nightly entertainment and our hosts who impacted your stay positively; they will be acknowledged for a job well done.

We are truly concerned about the situations in your review and would like to take the opportunity to apologize for any discomfort you might have experienced. Kindly be informed that we have shared your feedback with the relevant managers for review and immediate action.

It was an absolute pleasure serving you and we look forward to welcoming you again.

Regards

Royalton Blue Waters
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2019

Just back from Royalton Blue Waters and cannot say enough about it.All staff really helpful and friendly but espcially Nakata, the alwasys smily bbeach bar staff, Takista, not sure of spelling, but she kept our room immaculate, 1st floor, and Joyce waitress in the cocktail bar in White Sands, always got our drinks with a cheerful smile. Keith and Judy

Date of stay: March 2019
Thank LightPacker325233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 15 April 2019

Dear LightPacker325233,

Thank you for sharing your recent vacation experience with us and the TripAdvisor community. We are delighted to read that you had a fantastic holiday where your vacation was impacted positively by our hosts; they will be acknowledged for a job well done.

It was a pleasure serving you and we look forward to your return visit.

Regards

Royalton Blue Waters
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2019 via mobile

This place gets a 10 out of 10, it would have been 11 but I had to leave. Food to service was first class. One of the best things was the fitness classes. look out for the trainer Jeffery he will sweat the alcohol out of you and make you feel less guilty for the non stop meals during the rest of the day.

Date of stay: April 2019
Trip type: Travelled with family
Thank Garnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 15 April 2019

Dear Garnie M,

On behalf of our entire team here at the Royalton Blue Waters, a warm heartfelt thank you for choosing our beautiful resort and for giving us the opportunity to serve you to a wonderful vacation.

It is wonderful to know that you were pleased with our delicious food and our fitness program. Thank you again for your review and know that we are looking forward to your return.

Regards

Royalton Blue Waters
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2019 via mobile

What a great time Leo provided for us! He was in top of everything and worked out everything for us! We’re so happy we met him. We will absolutely refer anyone we know coming here to request his service!

Date of stay: April 2019
Trip type: Travelled with friends
Thank Alyssa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 16 May 2019

Dear Alyssa M,

It is wonderful reading that you received excellent service from our host Leo; he will be acknowledged for impacting your stay positively.

Thank you for taking the time to share your experience and we look forward to serving you again.

Regards

Royalton Blue Waters
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2019 via mobile

LEO treated us like ROYALTY. He went out of his way to make sure that we received anything that we needed including great food, drinks and souvenirs. Amazing experience, highly recommend this resort and specifically asking for LEO

Date of stay: April 2019
Trip type: Travelled with friends
Thank Jaime B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 16 May 2019

Dear Jaime B,

Thank you for sharing your recent vacation experience with us. We appreciate your comments highlighting our great food, delicious drinks, excellent service from our hosts and we are delighted to know that you had an amazing experience.

It was a pleasure serving you and we look forward to welcoming you again.

Regards

Royalton Blue Waters
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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