Given that tourists visit Phonsavan specifically to see the Plain of Jars, one expects the town to be rife with rorting; but we didn't expect such behaviour from a highly-rated establishment like Jennida. While the rooms are fairly spacious and clean, wifi barely worked in the entire building and the sheets and pillowcases are composed of pure polyester. The worst thing, however, is the blatant lies told by the owners in an attempt to squeeze more money out of their guests.
The owners offered us 'free bicycles' to use, before we checked in (completely unnecessarily, as we had decided to stay there anywhere), but advised us the following morning that the only two bicycles that were working were being used by other guests. The following day, we went to reception early to the borrow said bicycles, only to be informed that they were all broken. The receptionist promised that they would find us another bicycle. When we returned after breakfast, he advised us that we could hire bicycles from their compatriots next door (Dhokkoum) for a fee, he told us, while their bicycles were free. When we asked about their own bicycles, suddenly all but one had disappeared; he reiterated that they loaned bicycles for free, whereas we could hire bicycles next door for 20K per day. When I pointed out that providing something for free that doesn't actually exist isn't really providing anything, he finally agreed. The owner had earlier taken us to the same guesthouse next door to enquire about tours - in the absence of any bicycles, we eventually booked a 'tour' through them, which was essentially an overpriced shuttle service to three sites with a driver who couldn't speak nor understand a word of English.