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“Horrible experience and Bed bugs”

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Aqua Skyline at Island Colony
Ranked #59 of 84 Hotels in Honolulu
Reviewed 13 October 2017

Arrived at Island Colony in the evening and first thing we saw outside were a group of men that were drunk and it seemed they were homeless.
Check in was fine. On way up to room, there was another drunk person in the elevator with us. Hallways were very dingy.
Room as it was advertised and looked OK. Deadlock on door was broken- therefore not able to use it.
The feeling we had at this point was this place was not safe and were afraid to go down to lobby alone. Not good feeling.
As we slept I was bitten by bed bugs, on legs. Bites had to be medically treated!
That was it - we were out of there by early morning.
HORRIBLE BEGINNING TO A HOLIDAY.
DON'T EVEN BOTHER.
FAR FROM STRIP AND BEACH
(I have travelled alot and never had a experience like this)

We were even charged a 2 day penalty for leaving early and company has not even responded to my agent emails.
KEEP AWAY

Room Tip: Don't even think of staying here.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lilly19808389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aqua Skyline at Island Colony, responded to this reviewResponded 17 October 2017

Aloha Lilly, and thank you for taking the time to share your review. The comfort and safety of our guests are a top priority and I greatly appreciate you bringing these issues to our attention. We take your concerns very seriously and would like to reach out to you directly to discuss your feedback in more detail. Please privately message us with the name your reservation was under, the dates of your stay, your Aqua Hotels & Resorts confirmation number, and your preferred email and contact phone number. We hope to hear from you soon. Mahalo.

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7 - 11 of 494 reviews

Reviewed 5 October 2017

I generally opt for the penthouse or higher level apartments. The views are spectacular and the units are perfect for a holiday- including kitchen.
They have security desk and it feels really safe.
The main pluses for me are: on-site convenience store (sells everything you need) and the pool/spa and BBQ areas. There seems to be so much room that it doesnt feel overly populated.

  • Stayed: December 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Miss_P_aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aqua Skyline at Island Colony, responded to this reviewResponded 11 October 2017

Aloha, and thank you for your 5-star review! We're honored you chose us as your home away from home, and we're thrilled you had such a positive experience. It's great to hear that you appreciate our spacious accommodations, plentiful amenities, and beautiful views. It was a pleasure having you, and we look forward to your return. Mahalo nui loa (thank you very much in Hawaiian)!

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Reviewed 1 October 2017

People are helpful and professional. Within easy walking to main Waikiki attractions as well as beach. Easy to take any of the buses for shopping. There is no restaurant on the premises but it does not deter from the attractiveness of the place as many restaurants within easy walking distance.

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Eugene M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aqua Skyline at Island Colony, responded to this reviewResponded 11 October 2017

Aloha Eugene, and thank you for your 5-star review! We're thrilled to hear you enjoyed our friendly staff and ideal location in Waikiki near beautiful beaches and plentiful dining options. It means a lot that you would take the time to share your recommendation, and we hope to welcome you back again soon. Mahalo!

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Reviewed 18 September 2017

Myself and three friends stayed here in 2016. We booked two rooms on higher floor and to the back of the hotel. We got exactly what we had asked for , but after the first night my friends who had a beautiful big corner room found it to be a little noisy because of road traffic. We mentioned this at the front desk the next day and it was no problem at all to move them to another room. All rooms and balconies were fairly large , modern and clean, as was the overall whole hotel. Great pool area with bbq's and a convenient little shop that sold everything ! Lobby area was huge with comfortable lounges and seating with a nice cafe'. Hotel security was another one of those extra little things , at night security were at a desk watching people entering and exiting and you had to use your room card to enter the foyer and then the lifts to your room. Location was fantastic and close to everything yet far enough away from the noise and action on "Kuhio". The best part about this hotel is the friendly and more than helpfull staff , nothing was ever a problem. An example of this was when one of my friends had trouble with her phone and was wanting to contact home as her father was in hospital having an operation. The girl at the front desk actually let her use her personal phone , rang the number and passed it to her so she could talk to her family. I was amazed by the girls concern and help ! I have been to Hawaii many times and stayed in alot of different hotels , Aqua Skyline ticks all the boxes and for the price it would be the best hotel by far that I have ever stayed in. I will be seeing you again Skyline , hopefully very soon !

Room Tip: High floors looking over the pool at the back of the hotel. Much quieter.
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  • Stayed: October 2016, travelled with friends
    • Value
    • Location
    • Service
Thank 87Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aqua Skyline at Island Colony, responded to this reviewResponded 27 September 2017

Aloha 87Peter and thank you for sharing your review. We're happy that you liked our spacious and comfortable rooms, our welcoming lobby and relaxing pool. We're very pleased to learn that our friendly and helpful staff helped make your stay more enjoyable. We appreciate your kind feedback and hope to welcome you again for another great stay soon. Mahalo and a hui hou (until next time)!

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Reviewed 15 September 2017

Aqua Skyline is a short walk away from the centre of Waikiki. Rooms were reasonable, air conditioning was quite loud, pool was great, it was nice to have a convenience store for emergency purchases. The hotel staff let us check in early which was very nice after a long-haul flight and travelling with a toddler. What was also good was that they have a free DVD-rental system, so this definitely came in handy with our little one.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Physie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aqua Skyline at Island Colony, responded to this reviewResponded 19 September 2017

Aloha Physie G and thank you for taking the time to share a review. We're glad that you liked our budget-friendly value, and family-friendly atmosphere and amenities. We're also happy to hear that our friendly and helpful staff made you feel welcome. We apologize for the inconvenience you experienced with the a/c and appreciate your valuable feedback as it will help us to improve. We hope to welcome you again for another great visit soon. Mahalo and a hui hou (until next time)!

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Additional Information about Aqua Skyline at Island Colony

Address: 445 Seaside Ave, Waikiki Beach, Honolulu, Oahu, HI 96815-2640 (Formerly Aqua Island Colony)
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Honolulu
#43 Romantic Hotel in Honolulu
Price Range: €140 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aqua Skyline at Island Colony 3*
Number of rooms: 740
Official Description (provided by the hotel):
Aqua Skyline at Island Colony infuses the Honolulu cityscape with contemporary urban design in an ideal location just 2 blocks to the beach and near Waikiki's best shopping and dining. Soaring above the city, the hotel is the tallest building in Waikiki at 44-stories. Here you'll find modern 3-star accommodations and spectacular panoramic views of Waikiki's skyline and Diamond Head. With our hospitality fee, Aqua Skyline at Island Colony allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chari rentals, Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, you'll enjoy renovated studios and suites appointed with modern decor, deluxe bedding, kitchenettes with granite countertops and stovetops, spacious balconies, and 40" flat screen LCD TVs. Relax and lounge in the pool area and sundeck, featuring amazing views and BBQ grills for your use. ... more   less 
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Also Known As:
Aqua Island Colony Hotel Honolulu
Hotel Island Colony
Island Colony Hotel
Aqua Skyline At Island Colony Hawaii/Honolulu

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