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All reviews diamond head dole whip honolulu zoo coffee roasters surf shop waikiki beach coffee shop in the lobby kapiolani park across the street third floor bell desk junior suite valet staff pool deck wonderful hotel would definitely stay here again the location is perfect
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Reviewed 23 June 2022 via mobile

My rate included free parking, and there was no parking available on the property. I parked in a public lot across the street and received a generous credit.

The lobby was often bustling, and it took me a half hour to check in at 3 PM on a Saturday.

The room was comfortable and nicely furnished, although it had no closet, no desk and no coffee maker. It did have a space where clothes could be hung. It had a lovely view of Diamond Head and the beach.

The terrace was small and dominated by air conditioning equipment — both sonically and visually, but the view was great. The property’s exterior could use a paint job — and looks tired.

The pool is small, and the pool area is covered in artificial turf. The pool area needs a refresh.

While the service staff was friendly in the restaurant and front desk, the food was expensive and not carefully prepared. For example, the yokes of the poached eggs in my breakfast were solid.

The sixties posters in the public spaces were charming. The custom toiletries are a nice touch.

This could be a truly comfortable and lovely property in a great location with a fine staff if management were paying more careful attention.

Room tip: Get a room with a terrace and a view of the beach. Make sure you put out the door hanger requesting the room be made up.
Date of stay: June 2022
Trip type: Travelled solo
Thank Andrew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel, responded to this reviewResponded 27 June 2022

Aloha Andrew M.,
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the hotel was not up to your standards and we appreciate your feedback regarding the hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.
Mahalo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022

Great staff and employees!!! My only problem, their parking lot filled up and they sent me away to find parking someplace else in Waikiki. I found one two blocks away. This was totally unacceptable. You'd think they would've come up with another process where they wouldn't inconvenience their guests. Maybe have an option where guests can reserve parking ahead of time such as when you are making reservations and if it shows full for that day, have valet runners take your car to another parking garage. At a minimum, hotel should send a text notifying a guest that the parking lot is full and to use another parking location and provide recommended locations.
The hotel did upgrade my room and they did pay for my parking bill which I appreicated. Still, this should be an easy fix for them. Luckily, I live in Hawaii and I'm a little familiar with Waikiki. Good luck to those who will be arriving from another state or country...they may get lost and I'm pretty sure they will get frustrated as I did.

Date of stay: June 2022
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Review collected in partnership with this hotel
Thank bradsO7159SZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel, responded to this reviewResponded 22 June 2022

Aloha brads07159SZ,
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the hotel was not up to your standards and we appreciate your feedback regarding the hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.
Mahalo.

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Reviewed 21 June 2022

The location is the quieter side of Waikiki which I loved much better. It is a 2 minute walk to the beautiful beach. Very well located with plenty of places nearby to eat and if you forgot anything there is an ABC store on every corner. The concierge has beach chairs and towels readily available. The room was very small for a family of 4, however it was comfortable with a balcony view of Diamond Head. The Deck restaurant onsite was very good and gorgeous views and the coffee shop onsite had excellent Hawaiian coffee.

Date of stay: June 2022
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Review collected in partnership with this hotel
1  Thank eve2226
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel, responded to this reviewResponded 22 June 2022

Aloha eve2226,
Thank you so much for staying with us and sharing your wonderful review. We are happy to hear that you enjoyed the view of Diamond Head and liked our convenience location. Also we are happy to hear you enjoyed utilizing our amenities. We hope to have the pleasure of welcoming you back soon for another great stay!
Warmest Mahalo

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Reviewed 21 June 2022

I just love this place. Everyone is so friendly, helpful and full of Aloha. Mahalo for a wonderful stay. I always stay here because the hotel is so close to everything. Great placed to eat, exercise and swim. Always so clean and everyone is so willing to go above and beyond to help you have a wonderful stay. Mahalo!

Date of stay: June 2022
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Review collected in partnership with this hotel
1  Thank Diana B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel, responded to this reviewResponded 21 June 2022

Aloha Diana B,
Thank you so much for staying with us and sharing your wonderful review. We are thrilled to hear that you enjoyed staying with us and liked our convenience location. Also we appreciate your comments on friendly and helpful staff. We hope to have the pleasure of welcoming you back soon for another great stay!
Warmest Mahalo

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Reviewed 21 June 2022

We had the best stay at Queen Kapiolani Hotel, it is such an excellent design with the breeze flowing through from the ceiling and out the doors. It is so clean and fresh. The staff are wonderful and the restaurant “Deck “ is great.
It was so close to the beach and had a beautiful pool as well. We will be back.

Date of stay: June 2022
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Review collected in partnership with this hotel
1  Thank River3330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Queen Kapiolani Hotel, Guest Services / Front Office at Queen Kapiolani Hotel, responded to this reviewResponded 21 June 2022

Aloha River3330,
Thank you so much for staying with us and sharing your wonderful review. We are thrilled to hear that you enjoyed our design and cleanliness of our hotel. Also we appreciate your comments on our wonderful staff. We hope to have the pleasure of welcoming you back soon for another great stay!
Warmest Mahalo

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