Stayed in the Kona Tower. Small room with queen but very clean. Seemed like it was renovated fairly recently. Comfortable bed & pillows. Lots of storage space, which helped because the 2 of us could put away our luggage and have more room to move around. Front desk staff were very friendly and helpful. Wish there were better coffee and breakfast options than the lobby Starbucks. It’s Hawaii! Real
Kona coffee is needed! (The Starbucks “Kona” tasted like a milder version of their regular coffee... no way was that 100% Kona !) Pool was lovely, quiet and very relaxing. Friendly staff. The lounge sofas were a perfect way to relax after a day on the island! Location was fair - near convention center, mall & beach park. But didn’t feel like you were on an island vacation, just felt like you were in a city. Many mall stores & restaurants closed because of the pandemic, but there are places nearby in the Ward district. Location waz a short Uber ride, or a long walk, to Waikiki.
Thank you very much for taking the time to share your feedback regarding your recent stay at Ala Moana Hotel by Mantra. I am pleased to read that you found the hotel to be comfortable, the staff friendly and the location convenient.
The pandemic has certainly had an impact on a large number of businesses around the world and we are starting to work our way out of it, which will include the re-opening of outlets both at the hotel and at the hopping mall.
I greatly appreciate your feedback regarding Starbucks and we will certainly share this with the product team in order to improve the quality of this blend.
Thank you again for sharing your feedback with us and I hope that we can welcome you back to Ala Moana Hotel by Mantra in the near future.
Ala Moana Hotel by Mantra