Great service from Otto poolside! Had great conversation about the hotel and nearby attractions. Kudos to Otto for making our experience hear that much more enjoyable. Looking forward to coming back soon!More
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Great service from Otto poolside! Had great conversation about the hotel and nearby attractions. Kudos to Otto for making our experience hear that much more enjoyable. Looking forward to coming back soon!MoreShow less
Aloha Chasposse, thank you for highlighting Otto! We are certainly fortunate to have a wonderful team member who does such an amazing job with taking care of our guests. We will be sure to share your kind comments with him and the rest of our team. See you soon! Mahalo.
Beautiful room, close to beach and restaurants.
The concierge were all fantastic. Great valet and biggest teams. Hotel ran like a top, with a huge amount of guests.
Happy hour, was great with live music at the pool.
ABC store across the street had anything you may need.
Aloha travelnetv, we were finally able to bring back live music this summer and so glad you were able to enjoy it! Thank you for your recognition of our staff, especially the Concierge and Valet teams. And so glad our convenient location helped you enjoy your stay with restaurants, shops and the beach just moments away from the hotel. We hope we have the chance to welcome you back in the near future. Until then, take care!
We had a fabulous time and would recommend this hotel highly to anyone seeking a room solution for a family. The corner room with extra space was just what we needed. I am still missing the view from the room!
Aloha Momstravelservice! So glad your family had a terrific stay at our hotel and found the extra space of our suites accommodating for everyone. We can't wait until you can visit us again soon! Mahalo.
Thanks to all the reviews I read here I decided to go with this hotel. The check-in staff was very nice and professional. We upgraded to the 2 bedroom 2 baths suite for the 4 of us. The room was beautiful and spacious and we loved it. We enjoyed spending time at the pool with a very friendly staff Otto, professional and very knowledgeable about the area since it was our first time in Hawaii we didn't really know what to do. Otto was able to give us some ideas of places we can visit. The breakfast was phenomenal and the evening social was great and relaxing. I also want to mention that the housekeeping staff was very professional and always happy, they did an excellent job cleaning up the room. We are defiantly staying here next time we visit.
Aloha V2849NNjeffn, we are so glad you chose our hotel after reading reviews and even more glad you loved our hotel after your stay! Thank you for recognizing our Front Desk and Housekeeping staff. Most especially Otto at the pool. We are happy the upgrade to our two bedroom suite worked out well for your family and you got to enjoy a nice view. We cannot wait to see everyone again on your next visit! Take care.
Couldn’t be more happy with the double bedroom with two bathrooms we have. So much easier especially with three children. The made to order breakfast was excellent and had a great overall selection. Tonight we’ll try the evening social. All staff and hospitality members we’ve spoken to have been extremely friendly and helpful.
Aloha rocketman777, thank you so much for your wonderful review! So glad you and your family are enjoying your stay with us and that our staff's service has made a difference. Please do not hesitate to reach out to our Guest Services team at anytime if we can do anything to assist you. Mahalo!
The location of this hotel is excellent. The people who work there make it what it is. The free breakfast is okay and checks the box but you probably won't be instagramming the pics to your followers. The manager reception is great, get there early if you want a spot to sit outside. Keola behind the bar is very personable. Tip, grab some snacks from the ABC across the street. They are very limited due to supply chain or blah, blah, blah. Aloha tour is the best tower, ABC across the street has a hot food bar. This is prime location for access to all of Waikiki without being too loud like some of the hotels on the main strip. You will suffer a little of the view but it's still very good. If I was with my wife only I'd prob stay at a few others but with a big family this place was excellent. It's why we try to stay at Embassy wherever we are staying.
Aloha JBurrows22, thank you for your review. Each of our hosts are dedicated to delivering memorable experiences for our guests and truly aim to make a difference at every opportunity. Thank you for recognizing our team, especially Keola, and we will be sure to share your kind words with everyone. We are glad your family found our accommodations and evening reception excellent. We are continuously working to improve our guest experience and hope we have the opportunity to welcome you back for an even better stay in the future. Until then, take care!