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Reviewed 18 October 2019 via mobile

Just returned from a week vacation staying at the Hilton Embassy Suites, feedback as below:

The Good:
Excellent location, close to all the action and beach.
Very friendly service, everyone we met who work at the hotel made us feel very welcome.
Good breakfast and free evening drinks and snacks included as part of the price.
The pool area was clean and well maintained.
Great family feel around the hotel, note that this place is full of kids so if you're looking for a quiet romantic break away then this isn't the place for you.
We were lucky enough to get into our room having arrived at 8am, check in isn't until 3pm and we had a small toddler with us. We appreciated this gesture and pass on our thanks.

The Not So Good:
No plates or cutlery within the rooms which seems very strange when there's a small kitchenette. It became a pain having to call down to have plastic plates/cutlery delivered to the room.
Charging for shade umbrellas at the pool, absolutely ridiculous to cash in on the safety of families staying at the resort by charging $30 for shade from the blistering sun - Hilton take note and do the right thing.
Lifts and proximity to the rooms. We stayed in room 1811 and our relatives stayed 1901 and both rooms are next to the lifts which run all night and are noisy. If you are a light sleeper then avoid these rooms per floor i.e. all rooms that end in 11 or 01.



Date of stay: October 2019
Trip type: Travelled with family
1  Thank AucklandHibs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simeonm90, General Manager at Embassy Suites By Hilton - Waikiki Beach Walk, responded to this reviewResponded 18 October 2019

Aloha and thank you for sharing your review. We are very happy to hear that you enjoyed our great location, one block from the beach, complimentary breakfast daily with omelettes made to order, evening complimentary cocktail reception featuring Mai Tai's and other island favorites, as well as our friendly hosts. These are a few of the amenities that set us apart from the other hotels along with our no resort fee program. We strive to achieve perfect scores of 5 on these reviews and do apologize that we failed to meet some of your expectations. We will do our best to improve. We look forward to your next visit and wish you safe travels. Mahalo!

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Reviewed 18 October 2019 via mobile

We landed in Honolulu at 6am and we were at the Embassy Suites before 8am with a reservation for 7 nights. Our check in time was 3pm but the hotel did an amazing job and we were given a room by 10am which allowed us to unpack, clean up and have a productive first day in Waikiki. We were also offered breakfast which was unexpected - a lovely gesture. We loved our stay at the Embassy Suites by The Hilton. Loved the afternoon canapés and drinks from 5.30-7.30pm. The hotel is only a 5 minute walk from the beach. It is perfectly located to many shops and restaurants while the busses are a short walk away. The pool was big, clean and comfortable and the pool was perfect for my daughter who is not confident in deep water. Staff were pleasant and very helpful throughout our stay.
The only hiccup was our room located right next to the elevator that when starts, you car hear a rattling noise coming from the wires that feeds the elevator. We told reception and they upgraded us to a two-room suite with 2 bathrooms.
I would definitely recommend this hotel and would love to return next time we visit Hawaii.

Date of stay: October 2019
Trip type: Travelled with family
1  Thank Pbui03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simeonm90, General Manager at Embassy Suites By Hilton - Waikiki Beach Walk, responded to this reviewResponded 18 October 2019

Aloha and thank you for taking the time to complete a survey. We are thrilled to hear that many of our hosts went out of their way to find ways to make your stay with us even more enjoyable. We strive to provide our guests with a warm greeting, friendly service, and a memorable stay so that we can achieve a perfect 5 score rating. Please let us know where we can improve to get a 5 on your next visit. We look forward to seeing you again in the near future and wish you safe travels. Mahalo!

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Reviewed 16 October 2019

We had a great time! The room was beautiful I wanted to take the mirror home!! Very clean and the living room was so comfortable and we were able to entertain visitors. The staff were so friendly and the location is great. So many good places to eat out the door! Breakfast is so good but could be extended a little later, for those like us who like to sleep in on vacations LOL Free drinks 5 to 7 live entertainment!

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank portagee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simeonm90, General Manager at Embassy Suites By Hilton - Waikiki Beach Walk, responded to this reviewResponded 16 October 2019

Aloha and thank you for your kind review on your recent Embassy Suites Waikiki visit! We're delighted to hear you enjoyed your guest suite and our friendly staff! We truly enjoy hearing how much our guests enjoyed their stay with us! Thank you for the 5-star review and we look forward to hosting you again in the near future. A hui hou (until we meet again)!

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Reviewed 16 October 2019

Looked forward to a weekend respite and Embassy Suites Waikiki Beach Walk did not disappoint. Our King bed non-smoking suite with partial ocean view was comfortable and relaxing when we just wanted to lounge in privacy. Our dining experiences with the complimentary Cooked-to-Order Breakfast, and Evening Receptions exceeded our expectations. Friendly staff, attentive service, and most especially - was made to feel special like a tourist - even though we did not venture too far from home. Must compliment the following staff who provided outstanding services; Shane the bartender, Dominick the cook and Kaiana at the Front desk. Mahalo for extending the Aloha spirit above and beyond. You helped make our Staycation a memorable one.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
1  Thank jkbfromnanakuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simeonm90, General Manager at Embassy Suites By Hilton - Waikiki Beach Walk, responded to this reviewResponded 16 October 2019

Thank you for staying at Embassy Suites by Hilton Waikiki Beach Walk and for posting a kind review of your experience. Thank you for acknowledging our hosts, particularly Shane, Dominick and Kaiana. I'll be sure to pass along these wonderful comments with them. It is our #1 goal to make sure all of our guests are satisfied with the service we provide. We look forward to your return. A hui hou (until we meet again)!

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Reviewed 16 October 2019

Always enjoy staying at Embassy Suites Waikiki. Perfect location and we always enjoy the full breakfast buffet and evening reception. Excellent service from staff brings us back year after year . Would recommend for family, couples or traveling for business

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Riveracp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simeonm90, General Manager at Embassy Suites By Hilton - Waikiki Beach Walk, responded to this reviewResponded 16 October 2019

Thank you for taking the time to share your recent stay at our hotel. Happy to hear that you found our location perfect and had an excellent experience at Embassy Suites Waikiki. Complimentary breakfast and evening reception are two of our most popular value ads at our property which guests really enjoy. We look forward to hosting you again in the near future! Wishing you warm travels back home.

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