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85
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Reviewed 15 March 2022

The people who work here treat you like family - or royalty, whichever you prefer. Any glitches are immediately addressed, and they remember their repeat guests and their idiosyncrasies. The Kahala has struggled through the pandemic, but never lost its attention to detail. When they are able to bring more of their amenities back after 03/25/22 (morning coffee, shopping shuttle, better WiFi, grander buffet), the Kahala will once again shine. I've stayed in a dozen hotels in Hawaii, but the Kahala is definitely my favorite.

Date of stay: March 2022
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Review collected in partnership with this hotel
Thank Kate B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kahala Resort Hawaii, General Manager at The Kahala Hotel & Resort, responded to this reviewResponded 16 March 2022

Aloha, Kate. We are humbled by your kind words! Mahalo nui loa.

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Reviewed 15 March 2022

Let me just say The Kahala is a wonderful hotel which has no comparison as far as service. You really do feel like royalty during your stay.The hotel is so welcoming and restful, and even smells good! The views are beautiful, the beach really nice, the food and drink excellent.However, it's the people who work there that make the experience unforgettable. The fact that is is located inside a beautiful neighborhood, outside of but close to Waikiki is a huge plus.

Date of stay: March 2022
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Review collected in partnership with this hotel
Thank Denise F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kahala Resort Hawaii, General Manager at The Kahala Hotel & Resort, responded to this reviewResponded 16 March 2022

Aloha, Denise! We are delighted you had a great stay with us! So thankful for your kind words! Mahalo.

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Reviewed 15 March 2022

Kahala is always had such nice employees that make the stay so good.
We are kamaina that go 1 or 2 x a year. We realize it’s a delux resort but local rate could be
lower. Appreciate dogs are allowed.
It’s about time that the room service menu is updated.The toiletries can also be updated. One bed was soft sinking in the middle. But we still plan to return.

Date of stay: March 2022
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Review collected in partnership with this hotel
Thank Omi3108
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kahala Resort Hawaii, General Manager at The Kahala Hotel & Resort, responded to this reviewResponded 15 March 2022

Appreciatre your support and that of our kama'aina friends! Mahalo for sharing.

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Reviewed 14 March 2022

Best family and dog friendly place to Staycation! We stay here at least twice a year. Great service, very personable, they remember who we are, and even returned a lost item i didn’t even know was lost.

Date of stay: March 2022
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Review collected in partnership with this hotel
Thank DanChaKeyLucy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kahala Resort Hawaii, General Manager at The Kahala Hotel & Resort, responded to this reviewResponded 15 March 2022

Aloha! Appreciate your patronage and loyalty. Mahalo for taking time to share your visit with others!

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Reviewed 12 March 2022

I had been to all of the restaurants at Kahala, and to a few fundraising events - always excellent service with professional and polite staff. I just needed to take a break from the demands of my life for a few days and I was not disappointed. On the heels of covid, the service was still excellent. The room was perfect for 2 singles, with gorgeous view and housekeeping was very accommodating.

Date of stay: March 2022
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kalena2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kahala Resort Hawaii, General Manager at The Kahala Hotel & Resort, responded to this reviewResponded 15 March 2022

Aloha! Glad to have made your staycation relaxing and rejuvenating. Mahalo!

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