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“The "Leading" Hotel in Oahu” 5 of 5 bubbles
Review of The Kahala Hotel & Resort

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The Kahala Hotel & Resort
Ranked #5 of 84 Hotels in Honolulu
Certificate of Excellence
Munich, Germany
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The "Leading" Hotel in Oahu”
5 of 5 bubbles Reviewed 10 April 2012

We spent 6 weeks in Oahu and I think we have visited or stayed in most places on the island. The Kahala hotel is really the outstanding hotel. In one word, it is" top-notch" and very luxurious. We stayed in the east wing of the hotel, with a fantastic view of the golf course and part view of the ocean. The Kahala is located in the best area of Honolulu, quiet and well taken care of , but also very close to the action of Waikiki. The hotel has a shuttle bus going to Waikiki regularly. The staff is great, food in the restaurants ( Hoku's and Plumeria ) is also the best you can get. We did not try the Tokyo Tokyo restaurant so I cannot comment. The Cabanas Seaside grill is o.k to have some fast food. The gym is very well equipped and my wife loved the fitness classes. It is difficult to imagine that the hotel was built in 1964. Lots of money must have been spent on keeping everything in this great condition.

Room Tip: The east wing of the hotel, reasonably priced taking into account the luxurious feel you experience...
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank jacko45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Kahala_Resort, General Manager at The Kahala Hotel & Resort, responded to this review, 12 April 2012
Thank you for taking the time to send your comments following your recent stay with us. I was very pleased to read that you consider us the outstanding hotel on Oahu. My staff and I will be delighted to be of service to you again the next time you visit Honolulu. Until then...
Aloha and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,493 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (487)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Toms River, New Jersey
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

We just returned from Oahu. We stayed 8 nights at The Kahala Hotel and Resort. Our family, from the moment we arrived at their large beautiful lobby was greeted by everyone with a warm smile and by name on many occassions. The rooms (Dolphin Lanai) were very large and clean with everything that was needed, including a large complimemtary tote bag, great for use at the pool. Our rooms were about 15 feet from the Dolphin Lagoon providing us a great opportunity to see and hear the dolphins swim and play day and night.

The Buffet breakfast was beyond words, if you couldn't find something you liked to eat, I would be quuite suprised. Joy, the Food and Beverage Administrative Assistant greeted all guests with her warm smile and friendly words every day. She is a lovely person and always willing to share a recipe with you for your favorite morning dish. Several mornings, we were served by Corrine another friendly and pleasant individual, always remembering my skim milk for by coffee.

The winds were a little stronger than we anticipated but we were at the pool and beach every day, again the staff was always pleasant, friendly and helpful with towels, drinks and a refreshing afternoon ice pop.

Jade was also very helpful in making the dolphin trainer for a day program a memorable one for our granddaughter.The Dolphin quest was an amazing experience for our family as we watched our granddaughter interact with the dolphins. The Dolphin Quest team are a remarkable group of people dedicated to their profession and in sharing their enthusiam and knowledge with all the quests that they worked with in the program or those just stopping at the lagoons to watch the dolphins.

We have mentioned some of the staff at the resort with whom we had the pleasure to meet, but our comments would apply to the entire staff as we had nothing but a pleasant experience with all.

I can't say enough about this resort, you must see it and feel it in person.

We dined at the following restaurants:

The Royal Hawaiian Hotel-Luau- a beautiful history lesson to see, hear and taste the culture of the Island
Alan Wong's- the Richard Hal's tomato salad a must
Chef Morimoto-everything we had was fantastic
Orchid's- food was delightful and the view from the restaurant was wonderful
House without a key-food was great and sunset view and music was enjoyable
Plumeria at the Kahala-all lunches were good, don't miss the Kahala hamburger
Hoku's at the Kahala- food was excellent, great service and wonderful views
The Veranda Tea at the Kahala was just lovely
Wolfgang-WHAT A STEAK!!!! That says it all

Oh yes
Teddy's Bigger Burgers- Waikiki- a fun burger place and also very good

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PandJ14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Kahala_Resort, General Manager at The Kahala Hotel & Resort, responded to this review, 12 April 2012
Thank you for staying at our resort on your recent trip to Honolulu. It was a pleasure having you with us, and I was delighted to see how much you enjoyed our services and guest facilities, in particular, the popular Dolphin Quest interaction program. My staff and I look forward to welcoming you back sometime soon. Aloha and best regards.
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

A long story but was not happy with our rooms . Two double beds in one of our rooms and BOTH have mattresses with deep indentions on the inside sides. Literally you are on a downhill slide. Impossible for two people to sleep in. I complained to housekeeping to no avail. After my unhappy battle regarding the status of my rooms, I knew it was futile to pursue with management. You won't be treated as if you matter to them as a customer so don't bother complaining.

Inconsistent room cleaning. Some days before noon other days not until 2. One night turn down service was at 9:30 another 5:30.

I am checking out tomorrow and will be sure to tell the front desk staff but it won't matter to anyone.

Maybe it's time for me to find another hotel for my annual business trip to Oahu.

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank Deborahsandiego4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

This is a fabulous hotel is you want to be in Honolulu but don't want to be in the middle of Waikiki. There is a very nice rather quiet beach at the hotel with water safe for swimming. There is a clean & pretty pool with hot tubs.

There is a very large pond on the grounds with dolphins swimming around. You can even pay to swim with the dolphins. My kids did the program where they got in the water with the dolphins and it was safe and the dolphins appeared to be very happy and healthy.

There are several good restaurants on site, one restaurant is best for couples with the other is great for couples or families or large groups. Buffets are great, especially if you like sea food.

Hotel is a few miles from Waikiki, so if you want to spend most of your time there you might want to stay there. But this hotel is in the perfect location if you want to explore the island but still be near great destinations. There are bikes for loan or a beach to walk on and the location is relaxing and laid-back.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank honoluluK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Kahala_Resort, General Manager at The Kahala Hotel & Resort, responded to this review, 11 April 2012
Thank you for sending your comments following your recent stay with us. I was delighted to see that you had a good time and enjoyed our secluded location and quiet beach. It was great to read that your children participated in one of our popular Dolphin Quest programs. We look forward to welcoming you back to our resort on another occasion. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 April 2012 via mobile

If you want to be close to Waikiki but avoid its crowds and noise then the Kahala is the resort for you. Free frequent shuttles to Wikiki but I recommend renting a car for your stay since there is so much to see on Ohau. Parking is $24 day but you can save that much by eating some meals elsewhere, do sign up for the breakfast buffet which is one of the best I've come across. The $15 day wireless (slow) charge is a bad and the toilet paper cold be softer but those are very minor complaints. The staff is very friendly and attentive.

Stayed April 2012
Helpful?
4 Thank Alxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Kahala_Resort, General Manager at The Kahala Hotel & Resort, responded to this review, 10 April 2012
Thank you for taking the time to send your comments following your recent stay at our resort. I was pleased to see that you particularly enjoyed our secluded location along with our daily buffet breakfast. It will be a pleasure to be of service to you again the next time you visit Honolulu. Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kahala Hotel & Resort

Property: The Kahala Hotel & Resort
Address: 5000 Kahala Avenue, Honolulu, Oahu, HI 96816-5411
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Honolulu
#2 Top resorts Hotel in Honolulu
#3 On the Beach Hotel in Honolulu
#4 Business Hotel in Honolulu
#4 Spa Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#6 Family Hotel in Honolulu
Price Range (Based on Average Rates): €€€€
Hotel Class:5 star — The Kahala Hotel & Resort 5*
Number of rooms: 338
Official Description (provided by the hotel):
The Kahala Hotel & Resort is Hawaii's reigning luxury resort, set on a secluded beach just ten minutes from the world class shopping and entertainment of Waikiki. This legendary hideaway resort in Honolulu's plush Kahala district is a favorite with presidents, international royalty and celebrities. From the moment you arrive, you will know that you are truly somewhere special. ... more   less 
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Also Known As:
The Kahala Hotel Honolulu
The Kahala Hotel And Resort
Kahala Resort Honolulu
Kahala Hotel Honolulu
Mandarin Oriental Oahu
Kahala Hotel & Resort
Kahala Mandarin Oriental
The Kahala Hotel & Resort Hawaii/Honolulu

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