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“Wouldn't stay here again just because of the smell”

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Best Western Pony Soldier Inn & Suites
Ranked #10 of 65 Hotels in Flagstaff
Reviewed 3 August 2017

The hotel looked nice and the staff was friendly; however, our King Bed Suite had an unpleasant musty odor (it smelled musty or that of the smell of a dog or sweat. Also the carpet and sleeper sofa were outdated, dingy and possibly if those were replaced, the odor would disappear. Otherwise, the room was comfortable pretty, had 2 bathrooms and everything else was nice. The smell, however, was the only reason we would not stay there again. ALSO, this was the most expensive hotel we stayed in out of 14 hotels on our road trip. the cost was $229 whereas our other hotels were between $95 and $146 ...also King Bed Suties.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Best Western
Thank kathrynking8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this reviewResponded 9 August 2017

Thank you for your recent stay. We appreciate your feedback both complimentary and constructive. I’ve passed your comments onto our housekeeping team to correct. If you return again, give us a call direct so we can personalize your reservations. We’ll be able to explore all our room types and make sure you’re getting the best rates we offer. Our rates are competitive year round with area hotels but fluctuate with the seasons. In the meantime, enjoy the rest of your summer travels!

Best,
Scott, GM

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25 - 29 of 1,311 reviews

Reviewed 2 August 2017

We stayed at this hotel when traveling from NM to CA, because we wanted to spend a day at the Grand Canyon. We were pleasantly surprised by the SIZE of our room. When we called to see if we could do early check-in, the staff member said "Oh, you guys have the HUGE room". She was not lying! This room was probably half the size of our home, with 2 Queen beds, and King bed in a separate room, an L-shaped couch with a coffee table, a desk and a dresser. The only complaint I have about the room itself is that the toilet was probably better suited for my 3 year old, 7 year old and 10 year old kids. It was SO low to the ground, and having bad knees, that made it difficult on my husband and me. Speaknig of bad knees, it was also difficult for us to have to use the stairs to bring up all of our luggage for our family of 6, and then take it back down again when we checked out. There is no elevator, and I think that would be a HUGE improvement for the hotel. Breakfast was tasty and filling. The only other complaint I have about the hotel is that their pool is SO TINY. It was basically a lap pool, and my kids were super disappointed in the size.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Best Western
Thank angieo800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this reviewResponded 9 August 2017

Thank you for bringing your family to Pony Soldier! I’m always thankful to hear details of my guest’s stay. It’s like having an extra set of eyes on the hotel. Glad you felt more than comfortable in the Family Suite. While we don’t have an elevator, the team is always ready to help with luggage. Feel free to ask next time! They really will always go above and beyond to make our guest’s happy. Our location is very popular year round and like you found, super convenient to visit the Grand Canyon. We hope you’ll visit again soon!

Best,
Scott, GM

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Reviewed 2 August 2017

Nice place to stay if in Flagstaff. On Famous Route 66. Clean and comfortable rooms. Plenty of pillows (4 per Bed!) all amenities are in new condition, as is carpets, drapes. I would stay here again. Eating places are close by.

  • Stayed: August 2017, travelled with friends
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Review collected in partnership with Best Western
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this reviewResponded 9 August 2017

Thank you! Nice to know that the room updates we’ve done are enjoyed. We’ve tried to think of everything our guests would need for a super clean and comfortable stay. We look forward to welcoming you back!

Best,
Scott, GM

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Reviewed 1 August 2017

A great experience. The staff was always so cheerful and helpful. The hotel is kept in great condition. We loved that the breakfast was more than just a few oranges and toast, it helped to offset the cost of our trip. We didn't try the pool but it looked clean. We will definitely return.

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank 162calim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this reviewResponded 9 August 2017

Greetings, and thank you for your recent stay with us! Our staff really does go the extra mile to insure that each of our guests that walk through the front door feel welcome and we try our best to meet each individual traveler’s needs with a smile! That also includes serving a delicious breakfast each morning - it’s still the most important meal of the day. Next time you’ll have to give our pool a try. Thanks again and we hope your travels bring you back to beautiful Flagstaff!

Best,
Scott, GM

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Reviewed 31 July 2017

Convenient access to all tourist attractions within 100 miles. Many restaurant and fast food facilities available. This hotel is on a busy street with a train occasionally passing, but I never heard noises while in my room. Full breakfast. Staff very helpful and courteous.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Kathryn8512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgramsaz, General Manager at Best Western Pony Soldier Inn & Suites, responded to this reviewResponded 9 August 2017

Greetings, and thank you for choosing Best Western Pony Soldier as your home away from home for a couple days while exploring the surrounding attractions! Sedona, Grand Canyon, Wupakti National Monument make great day trips from Flagstaff. We look forward to seeing you again the next time your travels bring you to Flagstaff, and in the meantime-- happy travels!

best,
Scott, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
Price Range: €77 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff

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