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“DO NOT STAY AT THIS HOTEL”

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Hotel Aspen InnSuites Flagstaff / Grand Canyon
Ranked #51 of 65 Hotels in Flagstaff
Reviewed 12 August 2017

We just checked in and are scheduled to stay here two nights. We are just sick at how terrible our room is. They advertise all rooms as suites. What a joke. We walked in, the room smells terrible, one chair at a desk next to the TV. Lumpy, bumpy beds, one night stand, not a suite at all and we have stayed in a lot of places. The ironing board does not even have a cover! Doors don't close well. Curtains are stained and falling apart. The concrete overlay outside the door is coming into the room with every step. Rain is pooring from the roof! We tried to talk to the office but no way will they work with us. If they had of tried to make us the customer happy, we would NOT be giving a bad review! NEVER, NEVER, NEVER AGAIN!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank judybooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (236)
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12 - 16 of 236 reviews

Reviewed 11 August 2017 via mobile

Visited while on route 66. When we arrived it looked nice everything had recently had a lick of paint. Reception seemed unorganised I think there was problems with technology. There was alot of parking and many rooms. There was a pool but it was busy. The room was a nice size with a sofa bed area and a bedroom area but we noticed alot of bodge jobs where they had tried to cover up broken or dirty things in the room. We Went out to down town it was an easy drive. Breakfast was included there was a wonderful guy there running around trying to keep up with demand but it was so busy as soon as food came out it was gone - more staff needed. Everything here seemed like cutting corners.

Stayed: August 2017, travelled with family
Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017

This stay was horrible. First of all it felt so unsafe, and we didn't wanna leave anything in the car. Second, my mom who was just out for a cigarette, was offered to buy drugs from other guests at the hotel!! We were here with a kid and three adults, and we definitely didn't wanna go out at night or go to the pool.

To talk about our rooms: The room is SO humid! There's no vent in the toilet, so it smells and is so humid when you take a shower. It wasn't very clean either, and the interior is so poorly set up. The breakfast was ok, but not good. I'd never stay here again!

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Cæcilie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 5 August 2017 via mobile

Stayed here for 1 night and that was long enough. I had reserved a room with queen size bed and ended up with a full-size. Not comfortable. It's an old hotel that need TLC . Don't know if the rest of rooms are like the one I had. The plus is there hot breakfast buffet super good and the location of hotel is a plus. Wal-Mart is like 8 minutes away.

Stayed: July 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

Cheap but there are reasons why. Only stayed as a stop over whilst traveling in the US. Electric didnt work. So gave up trying to watch tv and went to bed. Rooms were not clean. Got out as early as possible and checked out

Stayed: July 2017, travelled with family
Thank Ajb91win
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Aspen InnSuites Flagstaff / Grand Canyon

Address: 1008 E Route 66, Flagstaff, AZ 86001-4747
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #51 of 65 Hotels in Flagstaff
Price Range: €58 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Aspen InnSuites Flagstaff / Grand Canyon 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Aspen starts off the day with a complimentary hot breakfast buffet with scrambled eggs, potatoes, homemade Belgian waffles and more. In the afternoon, swim in the outdoor seasonal pool or meet some new friends at the complimentary social hour. Surrounded by beautiful mountains and rugged desert canyons, this Flagstaff, Arizona hotel offers convenient, complimentary amenities just minutes from year around recreational activities and historic national monuments. In the city center : Centrally located in Flagstaff, this hotel is less than two miles from NAU, Lowell Observatory and historic downtown. Guests can enjoy the walking and jogging trails of the Urban Trail System and San Francisco Peak Mountains just steps from Hotel Aspen Flagstaff. Within a short drive, explore the Grand Canyon, Oak Creek Canyon or Sunset Crater Volcano National Monument. ... more   less 
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Also Known As:
Hotel Aspen Innsuites Flagstaff

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