Very poor customer care, dirty rooms, lack of management/staff training to keep national standards Hoping management will review and improve. Great location, brand and bad service will spoil vacation mood.More
- Free Wifi
- Free parking
Very poor customer care, dirty rooms, lack of management/staff training to keep national standards Hoping management will review and improve. Great location, brand and bad service will spoil vacation mood.MoreShow less
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Great location for the Caverns. A fairly basic motel, but it was clean and spacious. The breakfast is similar to a diner and has a good selection. It was a little pricey initially, but we used the government rate which took it from $207 to $100. Staff are nice and check in/check out are fast.
Thank you for your respond. I am glad you enjoy your stay. Hope to see you soon in future.
NASTY!! Black mold covered the shower curtain; washcloth had brown stains and smelled. Sheets had bloodstains and other unidentified stains and also smelled unclean. Comforter was ripped and the room had a funky smell and had signs of bed bugs. When I notified the front desk, the manager did not seem surprised and only offered a 20% discount - I will be calling cooperate for a full refund.
What a surprise to find such a clean, convenient and reasonably-priced hotel "on the run" in Luray. The room was very nice, and everyone was friendly. We will definitely return in the future on those trips that we cannot get a room in the lodges on Skyline Drive.
We stayed at this hotel when we were visiting Shenandoah national park and Luray Caverns. We chose this place for the location, as it's on the same block as Luray. The room wasn't 5 star or anything but it served it's purpose. Clean with a nice bed. Italian next door is a must. I'd stay there again!
Picked Luray, Virginia only because of its convenient location to our trip home. After staying 2 days, we have changed our future routing through Virginia. The town and the Luray BW was comfortable, quiet and clean. Lots of good restaurants, local walking trails and outside activities. The room was not 5 STAR, but well maintained.