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Inn and Spa at Loretto
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Reviews (1,902)
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Reviewed 14 May 2012

We just got took a really last minute trip from Denver to Santa Fe and the highlight of the weekend was the awesome live music that was in the bar at the Inn and Spa at Loretto. We had such a great time, this hotel is in the BEST location to everything you want to do and see when visiting such a neat place like Santa Fe. Not to mention the hotel staff was so nice, it seemed like everyone went out of their way to say hi to us, the concierge even got us a coveted dinner reservation at a place we had already been told was booked for the night by the restaurant themselves!

In all, great service and location with a fun atmosphere, will definitely be back.

  • Stayed: April 2012, travelled as a couple
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4  Thank Ali L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2012

We recently booked the Inn and Spa at Loretto for our wedding. We stayed in a junior suite for over a week, and had our reception in the Zuni ballroom.

We took advantage of all amenities in the hotel, including room service, the spa, valet, bell service, etc. Total, we spent approximately $12,000 with the room and the hotel.

Room was clean, bed was very comfortable, the reception went off without one hitch, and the service staff was excellent. Almost everything was great, and definitely deserving of all the accolades this hotel receives, with one glaring exception.

The booking staff was downright rude. They also neglected to block off enough rooms for our wedding party, which caused us a huge amount of stress. They didn't attempt to fix the situation, and instead said they would put our guests on a wait list. Thanks for nothing. Due to this, our wedding party (including immediate family) was scattered all over downtown Santa Fe instead of in one centralized location. When others in my family tried to check in that Saturday, there was another snafu that had my sister on the phone for over an hour. What a nightmare.

With the initial mess up in blocking the rooms, I emailed several key hotel staff members expressing my displeasure, and got absolutely no follow up. Considering we spent five figures at the hotel, I would expect at least a cursory apology.

  • Stayed: May 2012, travelled as a couple
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4  Thank Ilsun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2012

We picked this hotel because of its location and its reputation, and could not have been happier. We were just a short block or two from the plaza, but in a relatively quiet and peaceful location.

We had upgraded to a room with a private balcony, and ended up in #301, which used to be the apartment of the hotel owner's mother. It had a bedroom, separate living room, full kitchen, small dining room, two bathrooms and a huge covered balcony with a view of the Sangre de Cristo Mountains to the east of Santa Fe.

The hotel was very relaxed in feel, not pretentious or formal, and decorated in the very typical Southwestern style.

The valet was usually prompt to get the car, food and beverage service in the Living Room (casual, all-day dining) was good. I assume the bedding is Frette sheets, and if so, now I know what the fuss is about... they are the softest sheets I've even encountered. The bed had a good pillow-top, but was firm underneath and very comfortable.

Room Tip: Room 301 is a one-bedroom apartment with bedroom, living room, 2 bathrooms, kitchen and dining room. Great views from the covered deck.
  • Stayed: May 2012, travelled as a couple
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4  Thank SFSusanW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shuber, General Manager at Inn and Spa at Loretto, responded to this reviewResponded 16 May 2012

We appreciate the time you took to review the Inn and Spa at Loretto and the Living Room. Everything we do is based around providing our guests with superior service. It is always rewarding to hear the specifics of a guests experience and is very helpful for other travelers to read. Yes, we receive comments daily about our amazing sheets. So much so, in fact, we’ll soon be selling them in our spa!

We look forward to sharing your comments with our team and your next visit to Santa Fe.

Sincerely,

Stefan Huber
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2012

You would think that an upscale hotel with great facilities ideally positioned between The Plaza and Canyon Road with a great kitchen would be the obvious choice for any top-end traveler going to Santa Fe. But in my opinion there are a few things holding it back from being the best hotel in town. On the plus side, great location, overall good ambiance, attentive and helpful staff, good spa, great food and drink and a smooth car valet operation. But a few things bugged us and we hope in time the hotel can move up to full glory.

(1) The front desk was perfunctory but not overwhelmingly warm when we checked in (for a week's stay) we had been entitled to an upgrade "if available" and is wasn't and when we got fussy about the alternative room, they got a bit frosty and for some reason at no point in the week did a better room become available. (2) The rooms--or our room,anyway-- are just a tad small, and fifty shades of brown; sure, it's the southwest motif, but the restaurant manages to do "southwest" in a more cheerful and modern decor than the rooms. Additionally, for some weird reason the wardrobe was in the bathroom three feet away from the plumbing. Yuk. (3) The hotel was somewhat sparing on amenities. At 7000 feet of altitude, water should be free and at arm's reach everywhere. What's with the $5 pints of Fiji Water? The bowl of mints and chocolates in reception and the fruit basket kept vanishing anytime there were more than a few people in the lobby! The bar had a hard time putting little nibbles out on the table with the drinks orders. All of these are little things, but that's what makes the difference between 4 and 5 stars to us. (4) The widely hyped spa was fine...maybe better than average...but nothing like the mind-blowingly great spa at MiAmo in Sedona. Why not reach higher? (5) We enjoyed breakfasts and the one fancy dinner we had in the restaurant but they were pricey. Fortunately our breakfasts were included in our price. [Restaurant staff was top-notch]

Beyond all that, the hotel lacked "buzz" compared to La Fonda on the next block which always had stuff going on, live music, happy people, super drinks and a really authentic NM restaurant. Our hotel seemed to be catering to business convention groups and although the overall atmosphere was nice, it was a bit on the dull side.

Bottom line: good place, but for the money I expected even more; I'd stay there again but I wouldn't be excited by it and might still want to try La Fonda. As I said, it wouldn't take much to turn this place into the 5 star hotel it could be... and I hope they try.

Room Tip: My Asian friends will want to avoid Room 444!! And since the closets are in the loo, don't forget to pack Febreze.
  • Stayed: May 2012, travelled with friends
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2  Thank globofox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2012

What a pretty hotel and spa! For a first time visit to Santa Fe, it is a great experience and has a wonderful charm, feel and decor.

  • Stayed: March 2012, travelled with family
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3  Thank LisaP190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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