We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great modern hotel, poor service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hyatt Place Santa Fe
Ranked #16 of 60 Hotels in Santa Fe
Certificate of Excellence
Los Angeles, California
Level 6 Contributor
706 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
“Great modern hotel, poor service”
Reviewed 15 January 2012

Parking: plenty
Breakfast: free and great selection
NewsPaper: free in lobby
Pool: indoor, hot tub is busy
Cost: we paid $89 total a night
Shuttle: into downtown, free
Service: thumbs down
Location: great
Rooms: modern, very nice
Wifi: free

I was really happy with the modern updated decor of the lobby and our room. The room was spacious and the pullout sofa bed was great since there was 3 of us. The shuttle is a great bonus, if you don't feel like driving into town, they will take you. Each shuttle driver was friendly and gave suggestions for places to eat.

The breakfast was great:
Cereals, fresh fruit, juices, yogurt, breads, pastries, oatmeal

The only part of our stay that was disappointing was the service of the front desk. Half of the time they were never there. Twice I had to walk into the kitchen area to get someone's attention where they were "hanging out." The worst part was the noisy neighbors. Our first night we could hear the people next door. I asked the desk clerk if they could not put someone right next to us since they had 92 rooms and only a few guests. He said no. Not possible. That the computer controlled the room selection. Everyone on the third floor was crammed in one area. The next night I made the same request, please please please. They said no. Then some woman from sales called our room and told me we could buy the room next door if we wanted peace and quiet. I think they missed the point completely. I called corporate customer service, they understood my request and tried to make me happy, much more than the Santa Fe folks.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank melobeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

745 reviews from our community

Traveller rating
    387
    241
    74
    26
    17
See reviews for
292
233
47
77
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Wichita Falls, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2012

Booked the room over a month in advance, paid for 2 queen beds. When we arrived we received a room with one full bed for 4 people. Hotel refused to change the room since they were full and had apparently sold our room to another party. Management was rude and spoke derogatorily about Travelocity and that it was our fault for booking through them. Said we got whatever was left. Internet was intermitent in the room, though good elsewhere in the hotel. Free breakfast was cereal, juice, limited fruit, and bread. Maintenance guy at pool was rude. To top it off, our car's rear window was shot out while parked at the hotel, which required a 3 hr trip to/from Alburquerque to fix. Bad experience all around for Hyatt Place Santa Fe.

Room Tip: Don't book through a third party if you want any type of consideration from Hyatt Place Santa Fe
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg_R_in_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level 5 Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 January 2012

We made reservations and stayed at this Hyatt Place in Santa Fe, NM on New Year's Eve 2011. We got there a bit before check in time but the room was available and we were able to get in early. The lobby was tidy and organized. The gal at the check in desk came out from behind the desk to hand us our room keys and to show us around the lobby area. That was very thoughtful. We even had a choice of floor we wanted for our room. We choose the third (top) floor. We took the elevator to our room to find a very nice and clean room. It had a king bed, large corner couch, work desk and small fridge. There still was plenty of room to walk around in the room. When we looked at the bed we noticed it was full of feather pillows. I have an allergy so called the front desk for non-feather pillows. She asked how many we wanted and we asked for four of them as that was how many were already on the bed. In a few minutes housekeeping came up with three pillows. Oh well, three was a good number, too! We went out for dinner and came back to the room to bring in the new year. The only complaint about this Hyatt Place is the paper thin walls. For some time in the evening our neighbors could be heard but they quieted when we wanted to sleep so that was fine. We would certainly stay in this Hyatt Place again when traveling through Santa Fe, New Mexico.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AZgolferMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 January 2012

Upon arrival my party's reservations were completely botched even after having a contract and speaking with sales only a couple of days before. After 24 hours each of 7 couples realized we had been so over-charged for our stay most or us had maxed out credit cards. After 3 hours of run around we spoke with the gen. Manager who guaranteed everything would be fixed. When we checked out from our 4 night stay our bills were still incorrect. None of the employees had a clue. On top of this, several rooms not in our party experienced credit card fraud over the phone, for which the police had to step in!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pmw3699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland
Level 6 Contributor
168 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 17 December 2011

We drove up from the south and could not find this hotel, we went past it 3 times, it is tucked in behind another hotel & Petrol station, best way to find it is look for the Tyre Store and take that turning, and you will see the hotel on the right. Well there is no undercover parking that we could see so we parked outside the front of the hotel. The lobby is clean and tidy and some nice chairs to lounge in , the desk is small and not always attended but the staff are never far away and come to you as soon as they see you. They were lovely people, pleasant to talk to and very helpful. Our room choice was the King room and it was very impressive, great bed, really comfortable, separated slightly from the living area by a small partisan. There was a large plasma TV and we flicked through the channels etc and hotels features. There was a large Walk in type wardrobe and the bathroom was a nice compact size, with good water flow from the shower. Our window overlooked the car park and the petrol station, we could watch people filling up etc we did hear a Harley during the night but apart from that is was pretty quite. We dressed up a bit to go to Coyote Cafe ( see other review ) and the girl on the desk complemented my wife on how beautiful she looked and what a lovely dress she was wearing, this is those little touches that make you want the come back again. The hotel has a courtesy bus which you have to book in advance, we came down 5 minutes before the due time and the bus had already left, the girl phoned them up and they returned with the other guests aboard to pick us up. The thing that we never realised was how far away from the Historic Square we were. So factor in Taxi fares and how hard it is to get one that far out, we even struggled to get one back from the square you can wait up to hour. All up a great hotel, rooms very comfortable, plenty of room, breakfast usual type, but I was not that hungry after eating at Coyote Cafe and the Coffee was nice.

Room Tip: On a Friday and Saturday night getting a cab you can wait up to an hour for one.
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IslandHopperQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Fe hotels
Comfort Suites Santa Fe
#15 of 60 in Santa Fe
854 reviews
Homewood Suites Santa Fe
#9 of 60 in Santa Fe
949 reviews
Show Prices
Show Prices
Show Prices
Downtown
Inn on the Alameda
Inn on the Alameda
#2 of 60 in Santa Fe
2,271 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Place Santa Fe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Santa Fe

Property: Hyatt Place Santa Fe
Address: 4320 Cerrillos Rd, Santa Fe, NM 87507-9720
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
#21 Business Hotel in Santa Fe
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Hyatt Place Santa Fe 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hyatt Hotels Corporation, Travel Republic (UK), TripOnline SA and Ebookers so you can book your Hyatt Place Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Santa Fe Hotel Santa Fe
Hyatt Place Santa Fe New Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing