On a month long leisure trip around the country, one hotel begins to seem like every other, unless something truly stands out. At this Courtyard, it's the staff. The evening we checked in, there was a problem with the credit card reader, the line was building, yet the two women at the front desk maintained their calm and their professionalism.
The next morning, after an early morning workout (the exercise room is very nice), I accidentally left my room key card in the exercise room, which requires a key card to enter. I went to the desk and explained my situation and said that I had no ID with me. Nate and Lorenzo got enough information to verify that I was, indeed, a guest in the room I mentioned, and in a reassuring way, handed me a new key. Good eye contact, good humor, and a genuine great customer service moment.
The GM happened to be standing by a bit later when I was checking out, and I made sure to mention the good work that both Nate and Lorenzo were doing. He really cared about my experience, and in fact, pulled me aside to talk about the importance of customer service and his commitment to it. We talked for nearly 10 minutes, and I could truly guage his passion for the hospitality industry. A conversation I'll long remember.
The property itself is located in a busy commercial district, with a lot of choices for dining. The grounds are pretty large, with several building connected by a central, well maintained courtyard. Nice indoor pool.
- Official Description (provided by the hotel):
- Convenient Motor Hotel featuring pueblo-style structural details & decor, located 4 miles south of downtown & the historic Plaza. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Santa Fe Hotel Santa Fe
- Santa Fe Courtyard
- Santa Fe Marriott
- Courtyard Santa Fe New Mexico