Recently visited San Antonio for the first time with my wife for our National Sales Meeting (we both work for same company) & it just so happened to be our anniversary. What a trip we had and the extra days were perfect.
Sandra the hotel concierge was outstanding. . .was awesome. Thank you.
On this trip I misplaced my iPhone charger, and tried to replace with a knockoff brand (could not find an Apple store or Apple retailer) which did not work. The housekeeper came by to see if we wanted our room made up for the day, we decline only needing towels. However, I noticed an iPhone charger on her cart. I asked if there was anyway I could borrow, without hesitation, she handed to me and said I could have it. I realized what she had just done for us. I returned to the hall 30 seconds later, and she was gone no where to be found on the floor.
What customer service. . .Thank you to Gabriela Bastida (HouseKeeping) . . .you did not have to do that, and you did it without even thinking about it. Customer Service goes a long way in my book, and this is one hotel that will always gain high marks in my book.
- Official Description (provided by the hotel):
- Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more less
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- Also Known As:
- The Westin Riverwalk Hotel San Antonio
- Westin Hotel San Antonio
- Westin San Antonio
- Westin Riverwalk
- San Antonio Westin