We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Service” 5 of 5 bubbles
Review of The Westin Riverwalk, San Antonio

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
The Westin Riverwalk, San Antonio
Ranked #6 of 353 Hotels in San Antonio
Certificate of Excellence
Birmingham, Alabama
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Service”
5 of 5 bubbles Reviewed 5 March 2012

Recently visited San Antonio for the first time with my wife for our National Sales Meeting (we both work for same company) & it just so happened to be our anniversary. What a trip we had and the extra days were perfect.

Sandra the hotel concierge was outstanding. . .was awesome. Thank you.

On this trip I misplaced my iPhone charger, and tried to replace with a knockoff brand (could not find an Apple store or Apple retailer) which did not work. The housekeeper came by to see if we wanted our room made up for the day, we decline only needing towels. However, I noticed an iPhone charger on her cart. I asked if there was anyway I could borrow, without hesitation, she handed to me and said I could have it. I realized what she had just done for us. I returned to the hall 30 seconds later, and she was gone no where to be found on the floor.

What customer service. . .Thank you to Gabriela Bastida (HouseKeeping) . . .you did not have to do that, and you did it without even thinking about it. Customer Service goes a long way in my book, and this is one hotel that will always gain high marks in my book.

Room Tip: Ask for Riverview side.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chefdawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,941 reviews from our community

Traveller rating
    2,719
    835
    225
    101
    61
See reviews for
821
1,107
95
1,300
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,144)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kolkata (Calcutta), India
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

I have been a Starwood Platinum Guest for 6 years, and have enjoyed every moment of my stay during these years. Westin River Walk in San Antonio is a perfect example of every thing great that Starwood has to offer.

Chef Eugene Schlaff has been very gracious to provide excellent vegeterian meals that we were looking for. He and Daniel Valdez have been the perfect host at the elegant Zocco restaurant in the hotel.

Special mention for Yari Ramirez, she has always worked hard to work with my reservation issues and I have been impressed with her helpfulness and prompt service.

I have stayed in the hotel last week and look forward to staying here in the future.

Regards

Sandeep C

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandeep C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stilwell, Kansas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 March 2012

We were in week three of gluten free, casein free dieting for my wife when we arrived at the hotel. The next morning when we went to breakfast we asked for the chef as recommended by the books we had read. Chef Jeff Foresman promptly arrived at our table and after a short conversation he advised that Sous Chef Michael Ruiz had a son that was on a gluten free diet and could better serve us. Michael was absolutely fantastic and immediately put our fears to rest. Wendy was able to eat things that she enjoyed and were satisfying. We were quite nevous about the trip but Michael was our savior. In addtion every single staff person we encountered, from the maids to the Concierge, was genuinely friendly and helpful and contributed to one of the finest hotels stays we have ever had.

Don & Wendy Armacost, Stilwell, Kansas

Room Tip: Request a room on the back side of the hotel overlooking the riverwalk.
See more room tips
  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Don A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynchburg, Virginia
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

My wife and I were there for a conference a week ago and had a great time. The hotel was on the Riverwalk but away from the tourist area. We asked for a room facing the Riverwalk and got one, but there is not much to see from the balcony. You have to walk about 10 mns to get to the restaurant area on the river. Everything was very nice and clean at the hotel, we only had breakfast at Zocca, the hotels restaurant, but received excellent service from our waiter Angel. Got a chance to talk to sous chef, Eugene Schlaff at one of the lunches provided for the conference, very nice and on top of the food serfvice. Check with the concierge, many great places to eat. (Our favorite - Foga de Chao - worth every penny.)

Room Tip: Asked for a Riverwalk view, but no real big deal. Back of hotel kind of isolated.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joe_liz902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

The first thing that struck me on our first visit to San Antonio was the politeness of the people we came in contact with--including the taxi drivers. The second thing that struck me was the 4 diamond award on the wall of the hotel when I checked in, a couple of days after my wife who was there to attend a meeting.

This hotel deserved the four diamonds. Nothing pretentious, mind you. Just nice facilities, attentive staff, tastefully decorated in a quiet location on the river but near to everything we could have wanted.

As I said, this is not a pretentious hotel. The public spaces are actually on the small side. But what did strike me was how many people were actually sitting in the indoor lobby and outdoor sitting areas on the river. And it was quiet!!! Even saw some men sitting with their (large) dogs--which struck me as unusual, but they were well behaved. And people were sitting there reading books, actually USING the lobby for something other than checking email.

The rooms were tastefully decorarted, and typical size, wiith a small outdoor patio which was more for standing and looking at the river below than sitting (no chairs).

The restauarant looked pleasant (did not have any meals there) with a quiet outdoor sitting area for cocktails late Friday night--with a server who was full of information about the area. And as we left, a doorman (Jose Alvarado) who handed me his card as we wished us well on our travels, and looked forward to greeting us on our return.

Location is excellent: right on riverwalk, but away from the noise (and it was crowded and noisy), not far from the Alamo and a half mile from the Mercado (check out the review of La Margarita).

Can't write this review without a word about San Antonio: our first visit, we are definitely headed back. Yes, we did the Alamo tour, walked on the river (a bit noisy and crowded on Friday night), ate some excellent meals, and met some very polite people who clearly love their city. What they have done with the river is terrific, and there were people all over downtown on Saturday.

The highlight of the trip, however, was our visit to Paris Hatters. All kinds of hats and boots. My wife's meeting only had 40 attendees but about 16 folks came out of their with western boots--including some of us who bought more than one pair, along with our hats. A family owned business since 1917, it is a throwback to the past with service and style of the present.

So hats off to the Westin for being a great place to stay, and a city that just wants to bring you back for more.




  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank drlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#22 of 353 in San Antonio
4.5 of 5 bubbles 3,382 reviews
Hotel Contessa
#9 of 353 in San Antonio
4.5 of 5 bubbles 3,000 reviews
East Side
Mokara Hotel and Spa
Mokara Hotel and Spa
#2 of 353 in San Antonio
4.5 of 5 bubbles 1,349 reviews
Show Prices
Show Prices
Show Prices
Hotel Valencia Riverwalk
#11 of 353 in San Antonio
4.5 of 5 bubbles 2,823 reviews
Downtown
Drury Inn & Suites San Antonio Riverwalk
Downtown
Drury Plaza Hotel San Antonio Riverwalk
Show Prices
Show Prices
Show Prices

Been to The Westin Riverwalk, San Antonio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Agoda so you can book your The Westin Riverwalk, San Antonio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing